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McCurley Chevrolet Cadillac

Pasco, WA

3.3
339 Reviews

1325 N Autoplex Way

Pasco, WA

99301

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339 Reviews of McCurley Chevrolet Cadillac

September 28, 2023

I've called this place numerous times over the last month to fix my vehicle that's under warranty. I get an answer from directory and once transferred to service I never get an answer. I've left message More

by alonejog
Recommend Dealer
No
Employees Worked With
No sure
Sep 28, 2023 -

McCurley Chevrolet Cadillac responded

Thank you for reaching out and I truly apologize for us not responding to you quicker. Please reach out to me directly and I'd be happy to help get you taken care of. BJ DeRuyter | Sales Manager (509) 544-6430 | bj.deruyter@mccurley.net

May 15, 2023

What does “CPO” mean…certified pre-owned! About a month ago I bought a 2019 certified pre owned from this company. Before starting my rant the sales guy Jesus and the sales manager were great More

by Dustin.rogers78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service dept
October 03, 2022

The work they do is fine but don’t expect them to adhere to the schedule you set with them or treat you in a respectful manner. Once you’ve paid for a brand new vehicle the customer service goes out the win More

by Kev38hev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know, their name
Oct 05, 2022 -

McCurley Chevrolet Cadillac responded

Kev38hev, Our apologies for leaving you feeling this way. Our management team would like to discuss your experience with you at your earliest convenience. We will always do our best to respect your time and ensure the safety and reliability of your vehicle. Customer Care 509-492-3946 McCurley Chevrolet Cadillac

September 11, 2022

Marcus and Sonny really cared about what our needs were! They looked at what we needed and gave suggestions as we searched. The large selection in such a small area will assure you find what you are looking More

by Brenden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny, Marcus
Sep 11, 2022 -

McCurley Chevrolet Cadillac responded

Brenden, thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that our team receives the recognition they deserve. Thank you again, have a great day! Customer Care 509-492-3946 McCurley Chevrolet Cadillac

May 27, 2022

Liars and cheats at McCurley Chevrolet in Pasco, especially Kevon Bailas. Placed an order for a Tahoe in Oct. 2021. Kevon neglected to tell me that the 2022 models came with a 6.2L, so I requested h More

by Gabriel M.
Recommend Dealer
No
Employees Worked With
Kevon Bailas
May 27, 2022 -

Gabriel M. responded

Thanks for wasting 9 months of mine and my family’s time, McCurley Integrity Chevrolet.

May 31, 2022 -

McCurley Chevrolet Cadillac responded

Gabriel, The vehicle was built how you initially ordered it. After ordering your unit and it receiving a build date you requested to change the motor which was not possible. We offered to build you a Tahoe with the 6.2 and are still willing to do so. We’re sorry to hear your experience with us wasn’t up to our standard and will use this as a learning opportunity to better serve our customers moving forward. Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

May 31, 2022 -

Gabriel M. responded

My request to make a change occurred in Dec. 2021. My conversation with Kevon was clear and he acknowledged my request. He even acknowledged my prior request during conversations with him in May 2022. My initial request was many months prior to the order even being accepted by GM. The issue at hand was not the engine. I would have been willing to work with your dealership on that. The issue at hand is that I was lied to and it appears the lies still continue.

April 02, 2022

We got our GMC Yukon at McCurley and was assisted with the process by the sales rep Jairo. Jairo made sure the process went smooth and super fast which as a contractor i can appreciate very much. i recom More

by Integrags_130
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jairo, Ruben Navarrete
Apr 04, 2022 -

McCurley Chevrolet Cadillac responded

We appreciate the fantastic review and are glad we could be of service. We are pleased that you had a great visit at our dealership. We will make sure to pass your kind words along to our team who we know will be delighted to read your comment. We appreciate your business. We hope to work with you for many years to come. Have a nice day! Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

February 26, 2022

Our car salesmen was Jairo Camacho and our financial helper was Jordan, I loved the vibe the personality just a great person and salesmen and financial person , I would HIGHLY RECOMMEND them and mccurl More

by Floresfam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jairo Camacho
Feb 27, 2022 -

McCurley Chevrolet Cadillac responded

We are happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback. I’m sure it will make their day! We truly appreciate the opportunity to earn your business and look forward to serving you for many years to come, have a wonderful day! Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

February 02, 2022

Don't buy from these guys. They sold me a truck with the additional maintenance and extended warranty. Two days later the check engine light comes on. They tell me it was just an old code that never got cle More

by kimmyacook
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Cooper
Feb 17, 2022 -

McCurley Chevrolet Cadillac responded

Kimmyacook, Thank you for bringing this to our attention. Our management team will be reaching out to you to discuss this further. Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

January 28, 2022

We bought our 2022 suburban from Dennis Kennedy. He was great to work with, very pleasant, personable and knowledgable! I would recommend anyone looking to buy a vehicle to work with him! More

by Buffy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Kennedy
Jan 28, 2022 -

McCurley Chevrolet Cadillac responded

We are happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback. I’m sure it will make their day! We truly appreciate the opportunity to earn your business and look forward to serving you for many years to come, have a wonderful day Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

January 16, 2022

The salesman Dennis was amazing! Very personable but yet not pushy. I kind of gave them a hard time with the sale and they pulled through! I will definitely continue to do business with them in the future! More

by dawn4397
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Kennedy
Jan 17, 2022 -

McCurley Chevrolet Cadillac responded

Thanks so much for sharing your feedback! We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that our team receives the recognition they deserve. Have a great day! Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

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