Quentin Graham

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience and leaving us a wonderful 5-star review! We're delighted to hear that Danielle and Jessica provided you with a professional and courteous service. It's heartwarming to know that they went the extra mile to ensure your wife, who uses a walker, felt comfortable and well taken care of. Customer satisfaction is a top priority for us, and we appreciate your kind words. If you or your wife ever need any further assistance or have questions in the future, please feel free to reach out. We're here to help. Wishing you and your wife safe and pleasant travels. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We're thrilled to hear about your positive experience with Kevin and Robbie at National Automotive Group. Kevin and Robbie are essential team members who take pride in assisting customers like you in finding the perfect vehicle that meets your needs and desires. We're delighted to know that you found the truck you wanted and needed with their help. Your satisfaction is our priority, and we're pleased that we could provide you with the vehicle you were looking for. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. Thank you for choosing National Automotive Group, and we hope you enjoy your new truck to the fullest.

National Dodge Chrysler Jeep Ram responded

We want to extend our heartfelt gratitude for sharing your positive experience with National Automotive Group. Your review, highlighting the personal touch and responsiveness of our service department, means a lot to us. At National Automotive Group, we strive to make every customer feel like a good friend rather than just a customer. Your feedback validates our commitment to creating a warm and welcoming atmosphere. It's our pleasure to serve you and build lasting relationships. Our service department takes great pride in being responsive to our customers' needs. Your acknowledgment of their efforts is truly appreciated. We will continue to work hard to maintain and exceed these standards. Should you ever require further assistance or have any questions, please don't hesitate to reach out. We're here to ensure your automotive needs are met promptly and professionally. Once again, thank you for choosing National Automotive Group, and for considering us as your trusted automotive partner. Your trust and loyalty are greatly appreciated.

National Dodge Chrysler Jeep Ram responded

Dear JanniaTheCoach, Thank you so much for taking the time to share your positive review! We are absolutely thrilled to hear that you had a great experience with our service and that our staff left such a positive impression on you. Creating a welcoming environment and providing excellent customer service are top priorities for us, so we're delighted to know that you found our service to be great. It's fantastic to hear that our staff was polite, accommodating, and willing to work with you to meet your needs. We take pride in having an awesome team that is dedicated to delivering exceptional experiences to our customers. Your feedback is greatly appreciated, as it encourages us to continue providing the best service possible and maintaining the high standards we strive for. We will make sure to share your kind words with our staff members and commend them for their outstanding work. Once again, thank you for choosing our services and for your positive review. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

National Dodge Chrysler Jeep Ram responded

Dear Kelie Thomas, We appreciate you taking the time to share your feedback regarding your recent experience with our dealership. We sincerely apologize for any inconvenience and disappointment you may have encountered during your interactions with us. Upon receiving your review, we conducted a thorough investigation into the matter. We found that your vehicle indeed experienced multiple issues and had to be brought into our shop on several occasions. We understand how frustrating this must have been for you, and we apologize for the inconvenience it caused. During our investigation, we also discovered that you were never charged for any of the repairs made to your vehicle. However, we recognize that the inconvenience and repeated visits to the shop have left you dissatisfied. Please accept our sincere apologies for any miscommunication or lack of support you may have experienced during this time. In light of these circumstances, we would like to assure you that our upper management has been actively involved in finding a solution that meets your budget and preferences. We understand the importance of providing you with a reliable vehicle, and we are committed to making things right. Our team is dedicated to ensuring that you are satisfied with your next vehicle choice and that it meets the quality standards you rightfully expect. Once again, we apologize for any inconvenience and frustration you may have encountered. We value your feedback and appreciate your understanding as we strive to resolve this matter to your satisfaction. We will be in touch with you soon to discuss the available options and find a resolution that works for you. Thank you for bringing this matter to our attention, and we look forward to rectifying the situation promptly.

National Dodge Chrysler Jeep Ram responded

John, Thank you for your kind for kind words and continued loyalty! We strive to make every interaction with each and every customer an enjoyable and comfortable one. We look forward to our continued relationship and to seeing you soon for your next vehicle service. Thank you again for choosing National and being part of the National Family.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your feedback! We always appreciate hearing when our clients had a pleasant experience with us! Devone has been with the National Family for a very long time and we hope that he stays. We appreciate him. I will make sure to pass on your review to Devone and management. We thank you for your business and look forward to seeing you, your family and friends.

National Dodge Chrysler Jeep Ram responded

Sean & Hope, Thank you so much for your feedback and for choosing National to purchase your new vehicle! We strive to be provide a transparent and smooth process. We are here to assist you in choosing a vehicle that you are happy with because in the end that is what it is ultimately about! Devon thoroughly enjoyed working with you throughout the entire process and looks forward to a lasting relationship. We are thankful to have you as our customer and part of the National family. Congratulations on your new vehicle!

National Dodge Chrysler Jeep Ram responded

Thanks for the feedback Jim and rest assured, we are listening. Also like to thank you for choosing our dealership for your vehicle purchase and offer my sincere apology if any of our staff did or said anything that offended you or caused you to go elsewhere. I'm confident our Sales Manager (Pete Brennan) would welcome the opportunity to discuss the specifics of your experience and would appreciate it if you would contact Pete at your earliest convenience at 910-347-3777. Discourteous or unprofessional behavior or conduct is not tolerated within our dealership and will be dealt with appropriately. Look forward to hearing from you and welcome the opportunity to be of service to you.