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Rafael Carrera
Rafael Carrera at Car Factory Outlet West Palm Beach
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Rafael Carrera

Sales Manager

Car Factory Outlet West Palm Beach

3520 S Military Trail
West Palm Beach, FL 33463

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3 Reviews
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3 Reviews

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3 Reviews of Rafael Carrera

June 20, 2021

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Employee Rating

"Everything that is on the website doesn’t exist. None of..."

- niki.mladenovic

Everything that is on the website doesn’t exist. None of the prices are real & it’s all scam. Don’t make the trip. Stupid

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Overall Experience
Recommend Dealer
No

June 15, 2021

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"They have a car listed at online on multiple verified..."

- atabraue

They have a car listed at online on multiple verified websites for a great price. Once I went into the store they then told me it was going to be about 10k over what they have it listed at. They have terrible customer service and the are falsely advertising there cars. I would never give them any business.

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Recommend Dealer
No

May 23, 2021

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"AVOID AT ALL COSTS! DECEPTIVE ADS AND PRACTICES!!! The..."

- The Accountant

AVOID AT ALL COSTS! DECEPTIVE ADS AND PRACTICES!!! The 2020 Ford Escape was listed on their website at $17,491. When I got to the dealership, I was told that price reflected a 20% down payment. You had to click on the small print on the site which said “View Payment Disclaimer” under the price to find this. So the actual price of the car was $21,863. The dealership advertises that the car comes with a “Lifetime Warranty.” You actually have to pay $899 for an Inspection Fee which activates the warranty with repairs available only at their dealership. They claim no Dealer Fees. I was also asked to pay a Reconditioning Fee of $770, a Transportation Charge of $995, a Certification Fee of $799. They wanted to charge $149 battery disposal fee (actual state fee is $1.50), $50 County Tax (there is none.), $574 for registration, title and tags which cost $174 per the Martin County Tax Collector. You also have to pay additional sales tax on all those fees. Bottom line, the $17,491 car would cost me just under $29,000. I would never have wasted 5 hours of my time and driven 90 miles had I known.

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Recommend Dealer
No
May 24, 2021

The Accountant responded

If you are committed to “fair, honest pricing” you should be transparent. Make it obvious that all selling prices reflect a 20% down payment, that you must pay for the lifetime warranty, that there are numerous add on fees not specified on your website and the tag and title fees are about 3 times the actual cost of those services.

May 24, 2021

Car Factory Outlet West Palm Beach responded

We apologize for your negative experience. At Car Factory we are committed to fair, honest pricing. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so that we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. Respectfully, Customer Service Manager

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