- Ms. J
The dealership reached out to me after I made an inquiry about a vehicle online. I spoke to Linda, who was very warm and inviting. Upon arrival I was greeted warmly by everyone. I had a million questions and Rafael, my salesman was more than helpful. I had visited many dealerships and they felt like sharks, but I didn’t get that feeling here, so decided that they could get my business.
We had been searching for an INFINITI QX60 for about a month. We found a few vehicles, over that time. Each time, when we were negotiating, the dealerships made it so complicated that we walked away from the deal. The other day, I looked online at Lexus of Englewood Certified Pre-Owned cars. They had the exact vehicle I was looking for at a great price! We emailed them and within 5 minutes Rafael Gomez called us. We went in about an hour later. Rafael was so nice, helpful, knowledgeable and low pressure. We test drove the car and bought it. Their prices really are the best. Then we met Juan Ospina for financing. The process was quick and easy. Juan was extremely personable and knowledgeable about our finance options. The rate he got us was very good. Much better than other rates we were quoted. The Certified Sales Manager, Mitch Patlock, stopped by to say hello. It was an easy and surprisingly enjoyable process from beginning to end. We would not hesitate to recommend this dealership, along with Rafael and Juan. This Lexus dealership, for us, was
a stress-free zone!
"Outstanding People Working There"
There are outstanding people working at Lexus of Englewood. They are all extremely responsive and service-oriented. I came from a distance to purchase my 2015 GS 350 F Sport. I was able to handle the majority of the transaction by phone and email as I did not require financing from the dealership. When I visited the dealership for the first time, it was to make sure the car was as described and to test drive the vehicle.
Juan and Rafael took great care of me. Thank you gentlemen. I would highly recommend this dealership.
I have a credit score of 745 and they found me 5.25 annual percentage I considered is way to high I spoke to juan and he didn't want to cooperate to find a better satisfactory solution.
"Used Ford F-150"
I searched for months looking for the right truck. I found 2. One at Englewood Lexus and the other at an unnamed dealer. Trucks were virtually identical. Actually slightly cheaper and lower miles at unnamed dealer. The decision to buy was solely based on the professionalism and quality of the sales folks at Englewood Lexus.
I’d happily recommend them.
Un excelente servicio le buscan la vuelta al negocio muy bien servicio del manager tony y el Gorditoo vuelvo en un ano a cambia mi vehiculo graciasp
I had a great experience, Rafael was very informative and pleasant. No time was wasted, straight to the point. Fair dealing and also very nice
"Great customer service"
Rafael was very helpful, when I came in he was quick, and very respectful. When I came in for assistance for pairing my phone, he was quick to resolve my problem.
"Delightful. Helpful. "
I came to Lexus which was recommended to me by a friend and Ralph was so helpful! I came in so clueless and left with all my questions answered. Can't wait to become a Lexus owner!!!!
"Great customer service"
I have a preowned Lexus and am looking to upgrade to a new model. Went in and was assisted by Ralph. He was excellent, very knowledgeable and was able to answer all my questions. Will recommend!