"The best dealership "
If I could give 100 out of 5 I would give experience. I have been to this dealership for the past 10 years and bought 5 years. Rafael is great. He is so engaging. He is a true professional who knows his product and went far above the call to ensure that my family and I had a great car buying experience. He took the time and made sure that we get the car we wanted and never pushed us into selling anything. He was thorough and explained the entire process and I will highly recommend him. Mr. Don Boone, the Finance Manager was so patience and never pushed us into anything. He took the time to work with us while we waited through the glitch to remove the credit freeze. He also have a great warranty system. Mr. Dylan McKee, the Finance Manager, was so kind. He personally came in an greeted us. He spoke to us to in the detail in the beginning process and when we were picking up the car. The entire car buying experience was A++++. I have a Criswell Nissan customer for the past 10 years and it's well worth it.
"Came for one, left with two."
- Ron & Betsy
My wife and I arrived at Criswell Nissan intending to purchase a new Nissan Frontier to replace my 15 year old Nissan Frontier. We were immediately impressed with Rafael's open and attentive demeanor. Rafael's detailed knowledge of the vehicles he sells is rare and inspires confidence. We were so impressed we left with a new Frontier for me and a new Kicks for my wife.
"An awesome experience!"
It was truly a pleasure to do business with Criswell Nissan. Rafael is a true professional who knows his product and went far above the call to ensure that my wife and I encountered a great car buying experience. Rafael was extremely thorough in explaining all of the features and equipment of the 2019 Rogue we leased. He delivered the vehicle to our home, which was 165 miles one way, and drove our 2016 lease return Rogue back to the dealership. He is extremely driven to provide customer satisfaction , and I highly recommend him.
Rafael provided exceptional customer care. He is extremely patient and pays attention to detail, while being eager to satisfy. He even came in before hours on two occasions to meet my scheduling needs. I highly recommend him.
"Chill, easy going, and professional"
My experience with this dealership was very positive and I would recommend anyone in need of a vehicle to give Criswell Nissan a visit. From our salesperson, Rafael, the manager, Dylan, and Don, the financial guru, it was an easy ride. The dealership was clean and accommodating.
"Exceptional service "
Everything was great from the moment I came in until the moment I left premises (with a new vehicle). I want to give a special thanks to my sales consultant Rafael Maldonado and his sales manager Mike Hernandez! Rafael M., was exceptional and very professional at all times. He listens, explains, and understands the buyers point of view. Rafael didn’t care how much time he spent with me (I was taking a long time to make a selection), he also took me next door, to the Honda dealership! He showed me as many cars as I wanted to see and drive! He is amazing! I’ll definitely go back! Rafael and Mike are exceptional and professional. Thanks sooo much guys!
"Great experience "
I looked at a few dealerships but came back to Criswell Nissan...1) no pressure sales 2) knowledgeable and friendly staff 3) great deal 4) awesome customer service after the sale.
I was not looking forward to getting a new/used truck but they made the experience exceptional. I would buy another car from Criswell Nissan.
"Kind, transparent, and credible"
We did not end up buying a car from Rafael and his team but it was no fault of theirs!! The car we wanted ended up having structural damage reported on the CarFax after it was certified. They only saw it when they pulled the CarFax to make a deal with us. They pulled the car off the lot immediately and wouldn’t sell us a previously damaged vehicle.
Through the search and test drives, Rafael was kind and genuine. We never felt pressured! Thank you for a positive experience!!
"we had a great experience in purchasing our 2018 Rogue."
We purchased a new car and it was a pleasant experience.The general manager as well as the sales manager were great and friendly , our sales person Rafael who we bought a car from in Jun has been great.
We had drove 1 hour to get to Criswell nissan to purchase a truck about 2 weeks ago in the pouring rain. How is it possible to inspect anything when the rain is pouring down. Originally the staff was super nice and worked with us with the price and everything. When we went back to try to get the paint chips fixed, they didn't want to do it. We also called a week in advance to have some keys calibrated so that we can use the automatic starter for the truck and was told that it will be 4.5 - 5 hours to get it done because they didn't put is in the books. The technician also told us that there was no automatic starter in the car; how can that be when we installed it??? The sales rep, Rafael, was super helpful and made the transitions easy but the service representatives were not to compliment on. Bottom line is, matters are brought up to corporate to see if there is resolution as we had already sat there for 3 hours while they try to go back and forth on whether the pain chips can be fixed.