Rafael (Rafy) Rivera
Rafael (Rafy) Rivera at Heiser Chevrolet Cadillac
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Rafael (Rafy) Rivera

General Manager

Heiser Chevrolet Cadillac

2620 W Washington St
West Bend, WI 53095

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4.2
91 Reviews
4.2

91 Reviews

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91 Reviews of Rafael (Rafy) Rivera

April 21, 2024

Dealership Rating
Employee Rating

I've been a customer of this dealership for 8 year's now committed service convenience and dedication . Swift process of buying or nauniting cars will recommend to friends and family .m More

by Isaac G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 12, 2024

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Heiser handled us very well. We found a car we wanted and they made the process very easy! Quick and simple!!!! More

by jnowicki1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Fuller, Ryan Granzow

Apr 12, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 12, 2023

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They are very nice and professional, and fast with everything. I will definitely be doing business with them again! More

by MSPENNER2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sherry Konek, Bryan Schultz , Gary Marcouiller

Dec 15, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 01, 2023

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Employee Rating

Very professional and easy to work with. Would by another car any time. Highly recommend. More

by jared.gengler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 07, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Sherry was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

November 28, 2023

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We didn't receive full clarification on the extra packages before signing and we never told that we needed a check for the down payment. Overall, it was a subpar sale. More

by argoewey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Maria Fuller

Nov 29, 2023

Heiser Chevrolet Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 262-808-2705 rafael.rivera@heiser.com

November 28, 2023

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Employee Rating

Great service great people they helped me find the car I needed and followed up after I bought it More

by pwilloww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, Matthew Myszka, Bryan Schultz, Mike Ronson , Ben Jarvis, Gary Marcouiller, Dawn Riedel, Karissa Rohde, Service Team

Nov 29, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 18, 2023

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Employee Rating

Heiser and salesman Cesar were the best. He listened to what I wanted and was able to find exactly what I wanted. He is an asset to the dealership and they are lucky to have him. Plus Bryan More

by ANGCAS74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Schultz , Gary Marcouiller, Cesar Nunez

Nov 20, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

October 26, 2023

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Employee Rating

Heiser Chevy was great. The most enjoyable car purchase we have ever been a part of. More

by joyw2525
Recommend Dealer
Yes

Other Employees Tagged: Leigh Mattilla

Oct 27, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 18, 2023

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Employee Rating

We felt we were given a fair deal on our trade in. Cesar is a really an excellant salesperson.. Came across as an honest sales person, we didn’t always find that in other places we checked out…… More

by joandalesquier
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bryan Schultz , Gary Marcouiller, Cesar Nunez

Oct 20, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 07, 2023

Dealership Rating
Employee Rating

Ceasar is a fantastic sales man. He went above and beyond to get me the vehicle I wanted. More

by CHENKEL4532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, Bryan Schultz , Gary Marcouiller, Karissa Rohde, Ceasar

Oct 09, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

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