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Rafael Sandoval
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Rafael Sandoval | Page 11
Service Manager
Jim Ellis Volkswagen of Kennesaw
950 Barrett Parkway
Kennesaw, GA 30144
109 Reviews
Rafael's ability to speak fluent Spanish makes him an extremely valuable member of our service team. Se Habla Español
Read moreDealership Experience
7 yrs, 8 mos
109 Reviews of Rafael Sandoval
August 13, 2018
Very Helpful I was very happy with the service I was given. My car was in the shop for almost 2 weeks but they provided me with a loaner car and constantly kept me I was very happy with the service I was given. My car was in the shop for almost 2 weeks but they provided me with a loaner car and constantly kept me updated on the progress of my car as well. More
by madim
Verified CustomerOther Employees Tagged: Matt Rock
Helpful 
August 13, 2018
Superb work diagnosing and resolving GTI chassis issue Superb work provided in addressing a very annoying problem on my 2014 GTI. The GTI developed a disturbing pop and rattle in the floor pan / underneath Superb work provided in addressing a very annoying problem on my 2014 GTI. The GTI developed a disturbing pop and rattle in the floor pan / underneath the dashboard that occurred under braking and when making sharp turns. Kevin Hartley accompanied me on several test drives to understand the nature of the problem. He diagnosed and resolved this very nuanced problem with my chassis subframe and now my GTI is rock-solid thanks to his persistence and expertise. Rafael provided excellent customer relations in supporting me with a loaned vehicle and keeping me up to date on the work. He and Kevin demonstrated 100 percent commitment to finding and fixing the problem and they delivered! I am truly satisfied and appreciative - my car is returned to like-new condition More
by GREGORYKASSNER
Other Employees Tagged: Kevin Hartley
August 13, 2018
AMAZING SERVICE CENTER AND STAFF!!!!! I have been going to Jim Ellis VW of Kennesaw since they opened. Bought a number of cars and don't plan on changing that anytime soon! The entire staf I have been going to Jim Ellis VW of Kennesaw since they opened. Bought a number of cars and don't plan on changing that anytime soon! The entire staff if amazing. I'm always treated like family!!! Service center is not different. Rafael S. is usually my service adviser, but I have worked with Arianna and Tate and they are always on the top of their game! always greeted at my car, with a warm smile and hand shake.......and always by name!!!! thanks again Jim Ellis staff for all you do! More
by CHAD43
Other Employees Tagged: Charlie Kimsey, Raul Sanchez, Dustin Rhodes, Jose Vazquez , Luke Bialas, Frank Dickenson, Matt Rock, Steven Rotenstein, Alex Tsankov
August 11, 2018
Lack of communication leads to disappointment Had a concern about a warning light that essentially disabled my 2014 Jetta TDI Sportwagon. Found it to be a low amount of coolant in the reservoir. F Had a concern about a warning light that essentially disabled my 2014 Jetta TDI Sportwagon. Found it to be a low amount of coolant in the reservoir. Filled is up and everything worked again. Wanted to schedule an appointment to have it checked out, using the online system. The only appointment I could scheduled was a 40,000 mile service requirement-the car only had 36,000 on it. Was not able to find my car model on the system, as it was not intuitive to me to look through the little dots as the bottom of the page. Thought the service would be about $400, but turned out to be over $800. Did not know this until I arrived at Jim Ellis in Kennesaw. This discrepancy did not seem to bother anyone-except me. No one came to keep me advised of the status of the service, although everyone else in the waiting room was visited at least once. No one at Jim Ellis seemed to be concerned until I responded to previous survey requests. Their offers to try to atone for this mix-up were miniscule and somewhat insulting. Probably going to be looking for a new location to have future service work. More
by Rickster9181
Other Employees Tagged: Raul Sanchez , Wendy
August 10, 2018
Best Service I went for the first inspection after the sale and Mr. Sandoval was very Professional and the Service received was #1. Keep the Good Work! I went for the first inspection after the sale and Mr. Sandoval was very Professional and the Service received was #1. Keep the Good Work! More
by aponter
Other Employees Tagged: Frank Dickenson, Oleg Robu, Mr. Curtis Wilson/Excellent
August 10, 2018
Outstanding every visit Second new car bought from Jim Ellis VW Kennesaw. Excellent sales and service staff. They've earned my family's loyalty - the finance folks will work Second new car bought from Jim Ellis VW Kennesaw. Excellent sales and service staff. They've earned my family's loyalty - the finance folks will work the numbers to get the right payment, and their service team is the best in Atlanta, bar none. More
by X95LEE
Other Employees Tagged: Larry Fitzpatrick
May 31, 2018
Excellent Luke and the finance manager were very helpful when selecting my VW Jetta! They worked within my price range and didn't try to up-sale me any other ve Luke and the finance manager were very helpful when selecting my VW Jetta! They worked within my price range and didn't try to up-sale me any other vehicles. Luke communicated consistently with me and even stayed after hours on the day of my purchase to ensure that the vehicle was to my standard. The following day, I had a minor issue with my car's window and took it back to the dealership and got it fixed the very same day. While waiting, I was issued a loaner vehicle, so that I would not be inconvenienced. Jim Ellis Volkswagen Kennesaw is the definition of exceptional customer service and have exceeded my expectations. I will definition be purchasing there again! More
by abanks3
Other Employees Tagged: Luke Bialas
April 05, 2018
Great sales experience Larry Fitzpatrick provided the best sales experience that I have ever experienced when purchasing a new vehicle. Matt rock made the finance part how Larry Fitzpatrick provided the best sales experience that I have ever experienced when purchasing a new vehicle. Matt rock made the finance part how quickly and smoothly. Rafael and the service team are always fast and knowledgeable and I feel fair. I love my new 2018 vw Passat and would recommend the Jim Ellis team at kennesaw for any of your vehicle needs. More
by T
Other Employees Tagged: Larry Fitzpatrick , Matt Rock
October 10, 2017
Special Order The Jim Ellis dealership has been consistent over seven car purchases. Our first purchase was in 2006 and our most recent purchase was October 2017. The Jim Ellis dealership has been consistent over seven car purchases. Our first purchase was in 2006 and our most recent purchase was October 2017. I have nothing negative to report about this dealership. I have always been pleased with sales, the finance department and the service department. It is very comforting to enjoy a friendly business relationship knowing that they will take care of my needs. Thanks to the whole team you guys are wonderful. More
by Atlas Special Order 2018
Other Employees Tagged: Luke Bialas, Jimmy Brawner, Frank Dickenson, Steven Rotenstein
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