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Raffaele Di Matteo
Raffaele Di Matteo, Service Manager, Lake Geneva Chevrolet Buick GMC
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Raffaele Di Matteo

Service Manager

Lake Geneva Chevrolet Buick GMC

715 S Wells St
Lake Geneva, WI 53147

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3 Reviews of Raffaele Di Matteo

September 12, 2018

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"Great service "

- k.i.apple11 Verified Customer

Raffaele is great to work with. He is very knowledgeable and really takes the time to get to know you and your needs on your vehicle.

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Recommend Dealer
Yes

September 11, 2018

Dealership Rating
Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"BEYOND MY EXPECTATIONS!!"

- Susan Verified Customer

I love this dealership. I was looking for a specific car and had traveled all over Illinois and Wisconsin looking. I had many bad experiences with other dealerships and as a result I developed a very negative outlook on dealerships and the people working at them. From the moment I called about the car and spoke to ED to coming in and test driving the car and eventually purchasing the car I had a great experience. I felt like I was dealing with caring, honest people that cared about me the customer! ED went above and beyond to correct any problems with the car before and after the sale. I am so happy with my purchase and experience. I recommend them highly ESPECIALLY ED!

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Recommend Dealer
Yes

Other Employees Tagged: Ed Rader, Mike Oswald

July 27, 2018

Dealership Rating

"Brake fluid exchange?"

- Eric187 Verified Customer

The previous oil change we had a service rep suggest a brake fluid flush. This is prior to even getting the car on the lift. A quick google of this service reveals it to be an dubious at best and a scam at worst. Either way we got out last oil change that came at no charge when the car was purchased and will be taking it to a different mechanic for any other needs.

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Recommend Dealer
No

Other Employees Tagged: Ed Rader, Angelo Tadeo, David Wright, Carlos Albarran, Brian Bartlett, William Bourassa, Dray Flynn, Keith Gerulat, Tyler Hansen , I have no idea what any of their names were. It wouldn’t let me submit so I just check the first 10.

Aug 27, 2018

Lake Geneva Chevrolet Buick GMC responded

We are sorry to hear you had an unsatisfactory experience with us. Customer satisfaction is very important to us. As a Manager at Lake Geneva Chevrolet, I am always looking for ways to improve the customer experience. I would like an opportunity to discuss with you your experience and see if there is a way to rectify the situation. Please call me at 262-249-5252. Sincerely, Raffaele Service Manager

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