Randy Bottass

The parts department leaves a lot to be desired. Poorly managed. I ordered mats for a new Expedition and never received a call to let me know they were in. I went in to check on the status of my ord Poorly managed. I ordered mats for a new Expedition and never received a call to let me know they were in. I went in to check on the status of my order. I had to ask for assistance to carry the three boxes to my vehicle. Two of the boxes looked like they had been opened before and sure enough the mats looked used, and the cargo liner didn't fit. I don't recall the guy's name (drives a big truck and wears his hat backwards) in the parts department that decided to interject himself into the conversation about my mat order. Randy the manager was there and said nothing as this employee spoke over me and acted like I wasn't standing there. I did ask him who he thought he was and said I didn't appreciate his comments or the way he ignored my presence. Again, Randy just stood there (crickets.) Mike was very apologetic and made sure that the refund paperwork was taken care of. Courtney, the cashier was another story. She initially told me that I would have to go home, get the original sales slip for the mats and return to process a CFNA refund. I told her no, to call management to assist her and she kept saying she needed info off that paperwork. Another employee sitting in that area came over, apologized and said call Nicole and she will handle it that an error would cause the drawer to be off and create more work for Nicole. I have no idea if Courtney was trained properly but I was NOT impressed. It seems like professionalism isn't a requirement in this department (parts/cashier.) This dealership lost a $481.00 sale on the mats and another $128.40 for a hood deflector. Why has Ford allowed such a decline in professionalism and zero decorum! More

by GNEYRA911 Verified Customer Verified Customer

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Brandon was very awesome and laid back not pushy at all. He walked around with us and helped us find exactly what we needed in a vehicle. He was training a young man named Tyler who was also very eager to h He walked around with us and helped us find exactly what we needed in a vehicle. He was training a young man named Tyler who was also very eager to help with the experience. More

by MACSGARAGE727 Verified Customer Verified Customer

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We will buy are. Next suv from ford of port Richey Steve was grait and Dave Dover was fantastic Everybody was friendly and courteous that goes along way in today’s Next suv from ford of port Richey Steve was grait and Dave Dover was fantastic Everybody was friendly and courteous that goes along way in today’s market. More

by DOLPHINS2 Verified Customer Verified Customer

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Great service department! I bring all my cars and trucks here. I wouldn't trust anyone else! I bring all my cars and trucks here. I wouldn't trust anyone else! More

by robertcordaro3 Verified Customer Verified Customer

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Best services I have had Dave Dover and Steve Wallach went above and beyond their duties to get me in and out went above and beyond their duties to get me in and out More

by DOLPHINS2 Verified Customer Verified Customer

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I have to write a review to express what a wonderful experience I had at Ford of Port Richey I recently purchased a new F150 my second from this dealership my salesman, Josh byless is one of the best. H experience I had at Ford of Port Richey I recently purchased a new F150 my second from this dealership my salesman, Josh byless is one of the best. He addressed all my concerns and I am not one of the easiest customers. I sometimes have a difficult time, making up my mind when it comes to a large purchase, but he helped make it a pleasant experience, above and beyond that’s for sure, which has not been my experience with other dealerships in the area, friendly and knowledgeable, Christian.Calle executive manager, and Chase Tysinger used car Director these three men working as a team are at the top of their game and definitely an outstanding asset to your company and also Nick Drummond and Nathaniel Gonzalez, which I am so happy he has returned. They have never failed to address all of my issues when it comes to service. This is a wonderful company with great people, please don’t change a thing. Thank you guys very much for everything. Five stars! Tim J. More

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Worst experience in my life never choose ford or this location again can’t buy a trust worthy car from them location again can’t buy a trust worthy car from them More

by Aaron_larsen86 Verified Customer Verified Customer

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Parts department was very helpful in ordering some accessories with my Ford Pass points. New car purchase was great as well. Anthony Asturi was great to work with as was the finance person I dealt wit accessories with my Ford Pass points. New car purchase was great as well. Anthony Asturi was great to work with as was the finance person I dealt with. More

by RHODES112 Verified Customer Verified Customer

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Very nice place. Staff is very friendly and professional. They get your services completed fast. I am very satisfied and will definitely recommend to others! Staff is very friendly and professional. They get your services completed fast. I am very satisfied and will definitely recommend to others! More

by RAVEWAVE42 Verified Customer Verified Customer

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Sales is fantastic, service has always taken care of me, and it’s overall a fantastic experience and it’s overall a fantastic experience More

by Chris Schiffiano Verified Customer Verified Customer

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