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CarSquad

Katy, TX

4.8
820 Reviews

23502 Katy Fwy

Katy, TX

77494

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820 Reviews of CarSquad

September 18, 2023

Car Suad commutes contract fraud and forgery on my purchase on 8/16/23. I left believing I bought a car with the price shown plus tax, tilte , license and their $150 document fee. After signing severa More

by Cynthia C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shazeb (Shah) Kamal
September 13, 2023

I arrived and was told it is no longer open. This place is closed down More

by BeautifulWoman
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Someone came to the door and said it was closed down
September 12, 2023

Will can anyone at Car squad reachout to me please @ 832-453-4482 Rick Sal More

by ricksaldana1
Recommend Dealer
Yes
Employees Worked With
Bobby Malatia
September 09, 2023

They are definitely the cheapest used car dealership with the least miles. I’m so glad I found them because I almost took a vehicle from somewhere else that was more money but older and more miles . More

by Girls
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Elena Budan
September 08, 2023

Syed was awesome & made the process so easy & pleasant. The manager came around & was very welcoming. I would recommend buying there. More

by queen2b1976
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Callis, Syed Rizvi, Regina (Gina) Mccrory
September 07, 2023

Worked with Mikey today he is wonderful, understanding, friendly and knowledgeable. He was very patient when it came to my mother and I. Over all car squad is an amazing place and high recommend. Everyon More

by Gladys
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby and kenith besides our sellsmen they made our day a lot better, Emiguel (Mikey) Rodriguez
September 06, 2023

This place is freaking horrible worst dealership ever they are liars and thiefs I wouldn’t want my worst enemy to go there it’s that bad. More

by Jayandclau2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Javier Guzman, Bryan Callis, Kenieca Moore, Andrew Jewesak, Robert Gonzalez, Bobby Malatia, Regina (Gina) Mccrory, Jerome Boyd, David Delgado
September 05, 2023

I find the car-buying experience here to be very unsatisfactory. Initially, a supervisor informed me before purchasing the car that they would replace the entire windshield for me due to a stone chi More

by Erk
Recommend Dealer
No
Employees Worked With
Andrew Jewesak, Muhammad (Moin) Uddin, Regina (Gina) Mccrory
Sep 05, 2023 -

CarSquad responded

Dear Erk, We regret to hear that your experience with our CarSquad team did not meet your expectations. We understand your frustration and appreciate your bringing these matters to our attention. Regarding the scheduling mishap and the subsequent difficulties you faced, we are sorry for any inconvenience this caused you. Your two-hour drive and wasted time were far from the level of service we strive to provide. We take your concerns very seriously and would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you to discuss these issues and determine what we need to do to arrive at the best possible solution. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. Your valuable feedback is of utmost importance to us as we place great reliance on it for quality control. Thank you for giving us the chance to make things right, and we look forward to serving you better in the future. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Once again, we apologize for the inconvenience you’ve experienced, and we genuinely hope we can earn back your trust and business in the future. Respectfully, Your Customer Care Team Member - Sharon

September 04, 2023

Francisco made the processes of buying a new car fast and easy. We highly recommend! More

by Adrian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco (Frank) Lopez
September 04, 2023

Randy did a great god helping me out with my new ram 1500. Very professional and responsive More

by Daltondietert48
Recommend Dealer
Yes
Employees Worked With
Randy Garrison
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