"ALL'S WELL THAT ENDS WELL"
I had a great experience working with our salesman, Randy White. Actually, he sold us a truck years ago and we came in looking to work with him again when I needed a car. He was kind and professional and willing to work until we were satisfied with the price and trade-in amount. The problems started after the sale when repairs were agreed upon during the sale but kind-of forgotten about until I called them on it. I should have received a call in a day or two to schedule a new windshield and paint touch-ups, but after a week, I had to call them. Nobody knew what I was talking about and it took another week to get me in to get the repairs done. The worst part was when I picked it up... the person who did the paint touch-up might as well have been a five year old with a bottle of nail polish for the crappy job they did. I am truly disappointed that now I walk around my car and see silver blobs of paint on my 2014 car.
UPDATE: Randy went above and beyond to make sure to get my car back in to the dealership to fix my paint problems as soon as was convenient for me. Kudos to Randy for making things happen and making everything right!!
"Everyone I dealt with at sapaugh was very respectful and..."
Everyone I dealt with at sapaugh was very respectful and helpful. I will never buy a car from another dealer. They treated me great. Tanks for everything!
"I called Joe Clemmons on a recommendation of a friend. I..."
I called Joe Clemmons on a recommendation of a friend. I explained my situation and Joe immeduatly went to work to get me the deal I wanted. Once we gareed on a price for my purchase and trade - over the phone mind you - he turned me over to Randy White to handle all the deatils. I came into the showroom to sign my deal and EVERYONE of the employees made me and my family feel like we were long time friends. I have purchased many cars in my life and I can honesty say I have NEVER had a more positive experienece. From my first call to the final signature on the dotted line, Sapaugh won me over - I will never go anywhere else. From selection to service, Sapaugh runs a class act! Thanks to all for loving your job and making buying a vehicle such a rewarding experince!
Robert, Samantha & Zachary Hager
Other Employees Tagged:
, Joe Clemmons & Randy White