14 Reviews
Write a Review14 Reviews of Ray Alderette
June 30, 2023
Please do not buy Any Vehicles from this dealership. There is absolutely NO customer service at this dealership!! The Hyundai Sante Fe are Unreliable! They treated us so poorly I wouldn’t wish on anyone There is absolutely NO customer service at this dealership!! The Hyundai Sante Fe are Unreliable! They treated us so poorly I wouldn’t wish on anyone! I expected my new car to last more than a few months! Once they have your money the customer service ends! Remember also if your vehicle breaks down they will tow you 15 miles! Pretty useless! This has been a very upsetting experience! From the sales department to the managers and service! More
Other Employees Tagged: Zachary Parker, Kyle in sales
April 30, 2023
MAKE THEM WASH THE CAR BEFORE YOU PURCHASE - DO NOT BUY WARRANTIES I do not recommend Suzanne Dumont, Derek Ballew, or the xxx clown Ray Armijo (First name Vince or Last name Alderette to match the webs WARRANTIES I do not recommend Suzanne Dumont, Derek Ballew, or the xxx clown Ray Armijo (First name Vince or Last name Alderette to match the website and review responses, big red flag that this guy has a bunch of aliases) at Hyundai. Originally we came to purchase a Hyundai for my mom but I ended up purchasing a used Lexus for myself. During the walkthrough the car was dirty and upon pointing out a scratch on the side all Suzanne said was “all these cars have scratches, even the new ones”. After purchase they had to keep it overnight to fix some molding from the windshield being replaced and said they would detail it. Upon picking it up the next day I saw a severe scratch on the bumper like someone dragged something right down the middle and the hood looked like someone tap danced on it. This was not made known to me prior to purchase and no where on the paperwork did it say how bad the scratches were. I went back in to the dealership because they had the audacity to put their branding stickers on a vehicle they were too lazy to buff and I wanted it removed. I spoke to Derek the sales manager with Suzanne and she said “you knew about the scratches”, I told them I found out about the scratches the next day when the car was clean and after the purchase. Then Derek basically rushed me out saying he’ll call me in the afternoon. Three days later and no call and when I tried to call his direct line it had been forwarded to the receptionist. I thought I would try to speak to the GM Ray who basically started yelling at a female, hiding behind his phone saying that “I bought a used car and they are sold as is” when I tried to speak he interrupted me and then said “maybe I should call back when I’m ready to listen to him”. I hung up because I WILL be coming in to the dealership to see if that pompous xxx Ray would like to try to speak to me like that in person. As is to me means the dealership making a customer aware of any/all body damage to the vehicle so the customer can make an informed decision, which they failed to do. Now, instead of trying to do the right thing, the papers are signed and any customer service they had went with me as I drove off the lot. This dealership and these people I encountered are the epitome of a used car lot and it is mostly family members that work here because clearly turds don’t fall far from the xxxxxxx, especially you RAY or Vince or whatever your name is today to hide from all your horrible reviews! I feel sorry for the customers that choose this awful place of business! They are professional xxx kissers until you buy! We did end up buying my mom a Hyundai but at Arapahoe Hyundai and that is where I suggest everyone goes! More
Other Employees Tagged: Suzanne Dumont, Grant Armijo , Derek Ballew
April 29, 2023
MAKE THEM WASH THE CAR BEFORE YOU PURCHASE - DO NOT BUY WARRANTIES I do not recommend Suzanne Dumont, Derek Ballew, or the GM Vince Armijo/Ray Alderette at Hyundai. Big red flag that the GM has an Alia WARRANTIES I do not recommend Suzanne Dumont, Derek Ballew, or the GM Vince Armijo/Ray Alderette at Hyundai. Big red flag that the GM has an Alia’s on the website, most likely to hide from the horrible reputation that he’s made for himself. Originally we came to purchase a Hyundai for my mom but I ended up purchasing a used Lexus for myself. During the walkthrough the car was dirty and upon pointing out a scratch on the side all Suzanne said was “all these cars have scratches, even the new ones”. After purchase they had to keep it overnight to fix some molding from the windshield being replaced and said they would detail it. Upon picking it up the next day I saw a severe scratch on the bumper like someone dragged something right down the middle and the hood looked like someone tap danced on it. This was not made known to me prior to purchase and no where on the paperwork did it say how bad the scratches were. I went back in to the dealership because they had the audacity to put their branding stickers on a vehicle they were too lazy to buff and I wanted it removed. I spoke to Derek the sales manager with Suzanne and she said “you knew about the scratches”, I told them I found out about the scratches the next day when the car was clean and after the purchase. Then Derek basically rushed me out saying he’ll call me in the afternoon. Three days later and no call and when I tried to call his direct line it had been forwarded to the receptionist. I thought I would try to speak to the GM Ray who basically didn’t even try to listen and started yelling at a female, hiding behind his phone saying that “You bought a used car and they are sold as is” when I tried to speak he interrupted me and then said “maybe you should call back when you’re ready to listen”. I hung up because I WILL be coming in to the dealership to see if Vince/Ray would like to try to speak to me in that manner in person. Only at a car dealership can the GM get away with treating customers that paid for a car in this deplorable manner. As is to me means the dealership making a customer aware of any/all body damage to the vehicle so the customer can make an informed decision, which they failed to do. Now, instead of trying to do the right thing, the papers are signed and any customer service they had went with me as I drove off the lot. This dealership and these people I encountered are the epitome of a used car lot and it is mostly family members that work here because clearly if the general manager is allowed to treat customers that purchased a vehicle in this manner, he most likely is worse to the non family employees. The level of customer service at this dealership is appalling again, mainly because the GM thinks raising his voice is being a leader. I feel sorry for the customers that choose this awful place of business! As far as the warranties are concerned the majority of the time they don’t cover what they say they will cover! We did end up buying my mom a Hyundai thankfully elsewhere. Word of advice to Mike McDonald - get a new GM and start worrying more about customers than dollar signs! More
Other Employees Tagged: Suzanne Dumont, Grant Armijo , Derek Ballew
October 17, 2022
I’m honestly surprised by so many good reviews for this place. I have never gone out of my way to write a poor review before.. but here I am because it has been that bad. To start wit the salesman pressur place. I have never gone out of my way to write a poor review before.. but here I am because it has been that bad. To start wit the salesman pressured me to come in on a day my husband couldn’t come with me. I told him I’d prefer to come the next day with him but he said I. Had to come that day because it was better for him. He said everything would be ready so it could be smooth. The car came out of detail FILTHY. Wrappers, trash, crumbs. He sent it back and again.. still dirty! Beyond that he knew nothing about the car and couldn’t show me the features I was looking forward to. After getting the car home my husband checks it over it has a disguising air filter, which would be basic mechanical checkup… so that goes to show how thorough they are… the shocks are totally shot which will be $500 to replace, the speakers in the back don’t work and there’s a tear in the cloth of the door. We also only got one key and it’s the fob kind so that’ll be $300 to have another made. I called to tell the managers of our experience and after apologizing profusely and promising to call back with a solution he never called. I called again and spoke to another, same thing happened. Third manager we talked to offered us $200 for the detail.. we said that’s great but it doesn’t rectify the hassle, inconvenience, poor service and he said he’ll work on a solution and get back to us. They did send the $200 but then never heard from them again. We were waiting to wire the remaining $1000 we owed until they fixed the issues and they never did. They called us months later asking for the money and we said we assumed you were writing it off to make things right (they had already sent us the title) the manager said he’s sorry but we signed a contract and we’re being shady. I told him he’s doing bad business selling a xxxxty car with problems not disclosed to the customer and if he wants to make it right he’ll cover the cost of the problems with the car and he said no. He was rude, condescending, and only cared about his money. Horrible business, horrible experience. Save yourself the headache and go elsewhere where they actually care to do GOOD honest business and take responsibility when they mess up. More
Other Employees Tagged: Brandon West, Ken McMillen , Derek Ballew, Grant in finance was very kind and seemed to be the only one who cared. While I was there as well as after when I called
July 09, 2022
This dealership was a pleasure to work with and they sold me a new palisade at an excellent price. Doe made the transaction a breeze. This will be a long term relationship. Tom Lipin me a new palisade at an excellent price. Doe made the transaction a breeze. This will be a long term relationship. Tom Lipin More
Other Employees Tagged: Spencer Armijo, Shay Pratt , Jay Centeno, Doe Jolly
November 24, 2021
CUSTOMERS READ - Unfortunately my husband & I did not have the best experience working with Allona or with McDonald Hyundai dealership. - Visited the dealership in Sept. worked with Allona. We were int have the best experience working with Allona or with McDonald Hyundai dealership. - Visited the dealership in Sept. worked with Allona. We were interested in leasing a Hyundai Tucson & we were told by Allona that it would arrive around the first week of November. - We provided Allona with 3 CONTACT OPTIONS to get a hold of us. She had my husband's email address, cell number & my cell number. My husband started corresponding with her via email to keep checking on the status & he did have to chase her a couple of times to get a response. Her email responses lacked any form of professionalism. - End of October my husband sent Allona an email to confirm the car arrival date. She responds & claims that she called, left him a voice message to let him know the car was ready. She then informs him that because she did not hear back from him, she sold the car to someone else. Apparently there is a certain window of time they wait to hear back from you before they sell the car to someone else. There obviously was no attempt to call my husband again. She did not call me and she did not email him to let us know the car was available. - My husband did not receive any missed calls or voice messages from her. Given that she had 3 different ways to contact us, when we asked her why she didn't call me or respond to the email thread to let us know the car was ready, she was unable to provide an explanation. However she seemed to have no issues contacting my phone number to let us know she sold the car to another customer. - No explanation provided, did not come across as apologetic and she did absolutely nothing to provide us with a solution. I thought rule number one of customer service is to try to rectify the massive inconvenience. We asked to speak to the manager, his name was Ray. - Ray luckily managed to find us another car but the car arrival date was pushed back 3 times. However, when I asked what was causing the bumping of vehicles in transit his response was 'Ports shipping company or the lack thereof I don't know if you pay attention to what's going on in the news.' Again, not the best customer facing response. However, he managed to find us another car. We greatly appreciated his help. - Car finally arrived on the 22nd of Nov. & we worked with sales manager Derek. Allona emailed us the night before we were picking up the car with our original lease proposal + original VIN number (VIN ended up being incorrect). Her email did not include any greeting nor did she try to apologize in writing. Just here is your lease proposal & the attachment. - Arrived at the dealership, new VIN number and the price went up significantly. I understand that it is a different VIN number but we were not informed in advance that the amount had changed. Again, note that Allona sent us our lease proposal the night before with the price that was originally discussed. We then get slapped with a brand new lease amount with a $215 increase. When I asked Derek to provide some sort of discount or even throw in rubber mats to justify the cost of $195 carpet mats under accessory charges, we were just given more BS and that there was nothing he could do for us. - Considering the massive inconvenience of having our original car sold from underneath us (to this day we still never received an explanation on why this happened), not being able to drive to work, grocery shopping, spent ridiculous amounts of money on car rentals/Ubers and lease amount increased, we left the dealership with a really bad taste in our mouths. - A part of me wishes that I had read the negative reviews on Google about McDonald Hyundai dealership. 'STEALERSHIP' is really the best word to describe our experience. - We worked with Doe to complete the paperwork. Doe was helpful and professional. - Buyer/ Leaser BEWARE and find another dealership. - We will be filing a complaint with Hyundai corporate about this and it is a shame that there was nothing they would do for us to provide a better customer experience. More
Other Employees Tagged: Ken McMillen, Allona Lucero , Derek Ballew, Doe Jolly, John Francis O'Hanlon
April 16, 2021
I recently purchased a 2021 Santa Fe Calligraphy at McDonald Hyundai. This is my third Santa Fe from this dealership over the past 12 years. My salesperson for the 2021 and my previous Santa Fe was Suz McDonald Hyundai. This is my third Santa Fe from this dealership over the past 12 years. My salesperson for the 2021 and my previous Santa Fe was Suzanne Dumont. Suzanne is a great person to work with when purchasing a car. She is friendly, knowledgeable, and most of all, extremely accommodating. In her own words, "I want you to be happy with your new car." At no time did I feel any pressure to rush into a deal. Suzanne is committed to her customer's satisfaction. Also, the entire dealership is focused on the customer. This includes sales staff, finance, service, and parts. I have had all my servicing don at McDonald Hyundai. I can confidently recommend McDonald Automotive for all your car needs. More
Other Employees Tagged: Suzanne Dumont
December 12, 2020
Awesome fast experience! Did rear arch so I knew what I wanted. The whole process took just a little over 1 hour. Everyone was professional and courteous. Micah Levey was my sales person. He was patient an wanted. The whole process took just a little over 1 hour. Everyone was professional and courteous. Micah Levey was my sales person. He was patient and knowledgeable. I recommend this dealership!!! More
Other Employees Tagged: Spencer Armijo, Micah Levy
November 30, 2020
The easiest dealership to work with. Up front and valued my time. Kyle was great to work with. Highly recommend McDonald Hyundai and Kyle for your future car purchase my time. Kyle was great to work with. Highly recommend McDonald Hyundai and Kyle for your future car purchase More
Other Employees Tagged: Spencer Armijo, Ken McMillen, Kyle McMillen , Derek Ballew