"Little bit of heaven in Webster"
We dealt with Scott Brill at Long Subaru and he has changed my perspection of car salespeople. He was friendly from the start and presented clearly all the information we needed to know in order to make a selection on what car best suits our needs. Scott did not bombard us with the HARD SALES PITCH, but rather treated us respectfully and allowed us time and space to make our decision. Once we purchased he handled all aspects of the sale with speed and accuracy. He made purchasing a car a pleasure. As well as Scott, all the other people at Long's were professional. I recommend when looking for a new Subaru head straight to Long's I don't think you will be disappointed with your experience with them.
This is my second time working with Matt Orn, and I am glad I contacted him again. I purchased a new Corsstrek last year, and I loved it! However, I felt I needed more space as I had in my previous Forester. So we went for a test drive in the 2019 Forester, and here I am writing a review. Matt makes the purchasing of a new car very easy. He answers all questions, and has an abundance of patience! I knew what I wanted (again), and he was able to help me quickly. He is very prompt in replying to emails and calls, and he does not pressure. It was an all around great experience. This is my 3rd Subaru, and the peace of mind and comfort of driving is worth getting it right! Thank you Matt.
By far the best experience purchasing a new car! Extremely friendly people who treat their customers like family! A truly highly recommended place to purchase!
"Great Customer Service"
I received great customer service from both the Daniel Angelone (Sales & Leasing Consultant) and Scott Barry (Executive Manager). They were able to get me in the vehicle I wanted, at the price I was looking for, in less than an hour. Ray Brien (Finance) was able to get me out of his office in less than 30 mins with the paperwork I needed to be able to pick up my new Crosstrek in less than 4 days from the day I first entered the showroom!
I was very pleased with the service provided to me at this dealership. Scott was my salesman, he was very proffesional and he is a credit to thier staff. Also a big thanks to Ray in finance for helping me duke it out with my insuarance company when they didnt want to make this an easy purchase.
"Outstanding overall experience."
Matt was professional and friendly, overall a great salesperson. His knowledge of Subara and the vehicle we purchased was impressive.
We would absolutely recommend Matt to friends and family.
Our overall experience with Long Subaru was exceptional.
"Top notch customer service and professionalism!"
- Ken J
This is the the 2nd Subaru we've purchased from Matt at Long Subaru and returned because of the expediency, professionalism and ease with which Matt conducts business. Purchasing a car is not on the top of my favorites list and I value a straight-forward, haggle free approach to the process. The price provided was competitive and the customer service is what keeps us coming back.
"Great service! Helped me find the car I with no hassle"
Scott was very helpful. He helped me find the car I wanted with no hassle. He explained all my options clearly and there was no pressure to add anything or "buy now!". I'd recommend Scott and Long Subaru to anyone,
"A pressure free buying experience"
This is my second car that I purchased from Longs and will probably buy another fairly soon. The sales staff was knowledgeable, friendly, curtious, and above all helpful. Being the second car and knowing the service staff the above can be said as well. It was also a pressure free experience which is quite wonderful.
"Highly satisfied "
Everyone at Long Subaru was extremely helpful. They listened to everything we wanted in a new car and made the buying process very smooth. We never felt any pressure from the sales team and the financial department was very easy to deal with as well. Matt has even reached out after the sale, to make sure we were all set with everything. They are such a professional dealership. We would definitely buy a car from them again.