"My daughter bought her first car here. These people are..."
My daughter bought her first car here. These people are not at all honest. We bought her car on the premise that the air conditioning would be repaired with the sale price. She took in to have it repaired but they couldn’t do the work because of incorrect parts. So she scheduled another appointment to have the right parts installed and would call her when they arrived. They never called. Two weeks ago we went to the dealership. Apparently Nick (our salesman )and Josh (his supervisor) have moved on so now we have Winston the sales manager (whose been there two weeks)and the general manager Ray Lewis. We saw Mr Lewis that day and he promised that he would personally look into this and guaranteed an answer before the end of the day. He never called.. These ‘people disgust me. We had to visit him again and the first thing he says is what can I help you with. No interest in this problem. He offers to pay half of the cost to repair the ac which is $4100. What ever happened to the original agreement of you fixing it. The vehicle was advertised with ac but I guess the tech that checked it missed it now instead of a $75 service it’s now a lot more. That was their miss not ours .Not honest , not trustworthy, not honourable.
Spend your money at a dealership that deserves it .Not here
"I have a great car leasing experience with Subaru..."
I have a great car leasing experience with Subaru Richmond in October 2020. My sale profession, Marco Dominguez is excellent, provided great customer service, very professional, answered all our questions & concerns. He worked closely with Ray Lewis, general manager, who got us a great deal on our leased car 2021 XV cross trek. Ray is also terrific, he managed the dealership so well and ensure customers are satisfied before they leave the dealership.
"Went in today to ask about a 2020 WRX Sti Sport, his..."
Went in today to ask about a 2020 WRX Sti Sport, his first offer was 46k while MSRP is at $42,795. I asked why it is at 46k his staff responded because there were accessories installed but they don't even have a car in stock! And, they can't even answer what accessories were installed. Finally he admitted MSRP is $42,795 and we can start negotiating from here, by this time I just wanted to walk out. Not pleased with this kind of sale tactics, definitely felt being scammed.
"Richmond Subaru's general manager had refused to agree to..."
Richmond Subaru's general manager had refused to agree to return my $5,000 deposit for a vehicle I did not take possession of. Only after filing a complaint to the Vehicle Sales Authority of BC, who is responsible for issuing licenses to anyone selling cars in BC, did Richmond Subaru return my deposit.
I was from out of town and had not seen the vehicle yet at the time I paid the deposit. Also, the dealership had not yet inspected my tradein vehicle. For these reasons, I had not entered into any purchase agreement with Richmond Subaru, and based on my correspondence with the dealership, I had believed my deposit would be refundable. After making the trip and viewing the vehicle on a Saturday, and not proceeding with a purchase, Richmond Subaru's GM claimed the dealership had the right to retain my deposit, and had refused to agree to a refund. The general manager then assured me that "we will deal with this on Monday". Following my request for correspondence after this exchange, I never heard back on Monday or anytime after.
I'm glad that my complaint to Vehicle Sales Authority led to the dealership returning my deposit (after a month), and had this not worked, I could have had this resolved through Mastercard's dispute resolution process. If you do run into trouble with this or any other dealership, I highly recommend filing dispute complaints with the Vehicle Sales Authority of BC and also with your credit card company. Just be sure to keep copies of all written correspondence with the dealership.
My father in law has worked in car sales his entire career, and said he's never heard of dealers keeping deposits, even in instances where the dealership may be entitled to - for example when buyers enter into a purchase contracts that indicate that deposits are non-refundable. In my own personal opinion, these other dealerships obviously prioritize business ethics, integrity, and customer service.
"Great customer service. Thanks Ray and Benson for all..."
Great customer service. Thanks Ray and Benson for all your help. We love our new Crosstrek and good price as well. So excited to drive my new car. Thanks again
Other Employees Tagged:
"My husband and I have serviced at this dealership since..."
My husband and I have serviced at this dealership since 2016. This has to be the absolute worst service by management staff I have ever encountered. Ray Lewis is horrendous. Extremely absent, I call the dealership and he is never there. He does not return calls. How many fake meetings does the management have? Both my husband and I have visited the dealership and he is there 30% of the time. (That's being generous!) I managed to speak to him once and he is ill-mannered, dull-witted and insensitive. He just pushes you to the side as if you are garbage. Well now, I will happily push the dealership you are running to the side as if it was garbage. Gone are the days where the atmosphere was vibrant. There are less and less recognizable faces working at this dealership, and I can clearly see why. The problems always start at the top.
"I would give Ray Lewis negative stars if I could! In the..."
I would give Ray Lewis negative stars if I could! In the 10+ years I've dealt with Richmond Subaru, Ray Lewis is by far the worst GM they've ever hired. Ray is incompetent and a liar. Long story short, Richmond Subaru owed me a cheque for a cancelled warranty. Despite of numerous emails and messages left at the front desk over the span of 5+ months, Ray would never respond or return my calls. When he does pick my calls on occasion, he would brush me off and tell me he's still working on it with accounting. I also had to keep recreating complaint cases to Subaru Canada and Subaru Financial because Ray would lie to the Case Managers that he's already resolved the dispute, when he couldn't bother to pick up the phone or respond to my emails in the last 5 months, let alone actually spend time to resolve an escalation. Finally, one of Ray's superiors in Calgary referred me to Latif Bains at Richmond Subaru, who wrote and sent me the cheque I was owed within a matter of days, when Ray himself couldn't figure it out in 5+ months. I don't know where Richmond Subaru found Ray Lewis, but he's the absolute worst!
"Great service. Fair pricing! Great Staff!Ray and Andrew..."
Great service. Fair pricing! Great Staff!
Ray and Andrew helped me get settled with a brand new 2021 Crosstrek Outdoor! I'm super satisfied with the service I received and so excited to drive my brand new car!
Other Employees Tagged:
"The first salesperson (Nick) tried to swindle me with..."
The first salesperson (Nick) tried to swindle me with "cash only" excuse to sell me a car at $3000 higher than the listed price. He no longer works there. The second person (Josh) was actually very pleasant to deal with. However, he failed to disclose a vehicle recall to me. He no longer works there either. Trying to pick up my car now and neither the Sales, General, nor Finance Managers can be bothered to return e-mails nor phone called. High employee turnover, lack of communication, and general unprofessionalism. Avoid at all costs.
"Great Service @ Richmond Subaru "
Came in looking for 2020 Forester Touring. Worked mostly with Ronnie....super professional and knowledgeable. We were able to agree to terms and although it was busy that day, we were still able to get the car out the door same day. Ronnie is a star! Special shout-out to Ray and Danielle for their help. Well done!