Raymond Underwood | Page 3

Bad service - Check engine light was on after service I was getting lots of engine noise. The dealer asked me to change serpentine belt. When I picked the car the check engine light was on. I was getting lots of engine noise. The dealer asked me to change serpentine belt. When I picked the car the check engine light was on. More

by MURALIR0 Verified Customer Verified Customer

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Service Visit Had a piece of medal protruding on tire...they removed it and checked the tire for leaks there were none. No charge for this thanks Had a piece of medal protruding on tire...they removed it and checked the tire for leaks there were none. No charge for this thanks More

by CHBAT Verified Customer Verified Customer

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Excellant Best service. Looking forward to doing, more, business in the future. My plan is to up date in a few years. I t will be with your dealership, for sur Best service. Looking forward to doing, more, business in the future. My plan is to up date in a few years. I t will be with your dealership, for sure. More

by SCONTRERAZ Verified Customer Verified Customer

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Great dealership Fast and courteous service My third Honda from this dealership. They answer my questions and always explain things thoroughly. Will continue to visit Fast and courteous service My third Honda from this dealership. They answer my questions and always explain things thoroughly. Will continue to visit Honda of Lisle. More

by Flo 1946 Verified Customer Verified Customer

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Helpful and Professional. Unlike many dealerships, the overriding "vibe" from this place is that they want to get you what you want and to provide you with service that makes Y Unlike many dealerships, the overriding "vibe" from this place is that they want to get you what you want and to provide you with service that makes YOU happy. They seem to feel that as long as they can keep the customer happy, that they will also be successful in making money, which, of course is the gaol of any dealership. JP Pullen was great to work with. More

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So Great!!! From the test drive to hitting the gong everyone was super helpful. Everyone took their time with me to guarantee I was happy with all aspects of my From the test drive to hitting the gong everyone was super helpful. Everyone took their time with me to guarantee I was happy with all aspects of my purchase. Thank You for a wonderful experience and Great Honda!!! More

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Incredibly Untrustworthy Service Department Like several of the other reviews posted, I wish I could give this place negative stars. THIS HONDA SUPERSTORE TRIED TO TAKE ADVANTAGE OF ME. (skip to Like several of the other reviews posted, I wish I could give this place negative stars. THIS HONDA SUPERSTORE TRIED TO TAKE ADVANTAGE OF ME. (skip to * for quick read) I religiously got my oil changed at this dealership since it was close to my house. A few weeks ago, I was traveling to Michigan when my wrench came on so I needed to get my oil changed there. When I arrived in Michigan my oil percentage was still at 15%, the percentage that shows when the wrench comes on. While getting my oil changed in Michigan, they showed me my oil stick and told me that my oil was lower than it should be. They were shocked to see that the LISLE dealership had been giving me stickers that said to come in when the wrench came on. Since I have a 2006 model that uses conventional oil, my car should have still been given a sticker that reflected the milage and date of my next service appointment. They explained that newer cars that use synthetic oil can use the "see the wrench schedule your service" method, but not my car and over time it can cause damage. The Lisle dealership never bothered to mention to me that my oil had been low and I needed to service my car more frequently. Not sure if it was pure laziness or if they wanted my car to break so I'd buy a new one from them. My oil change before this recent oil change, was at the Lisle dealership. They informed me that I needed to replace my catalytic converter heat shields ASAP. Since I didn't have $275+ laying around, I asked how long I could get away with it for. The mechanic told me that I could slide by until winter came. He explained that I needed this replaced to protect my engine from salt, and if i didn't replace it by the first snowfall I would get salt inside the engine and destroy it. You never know when the first snow will be in Chicago (and I still don't have $275+ laying around) so I waited until the last possible minute to deal with this- which was after our first snowfall this year. Scrambling to get this done quickly since I was under the impression that I was going to have to buy a new engine if I didn't, I made an appointment for the service. I thankfully decided to call the Countryside Honda dealership to compare their prices for the service. The mechanic I spoke to was 100x's friendlier than the one I spoke to in Lisle. He asked me if the car had been making loud/odd noises from the missing part and I told him no. He said a repair like that isn't necessary and that the catalytic converter itself is sealed and the heat shields do just that- shield from heat. He said that both his car and his wife's no longer have the heat shields & he didn't deem it necessary to replace. I told him again what the Lisle dealership had told me, that it was urgent and essential to replace this part or ruin my engine. He confirmed that their service price was $270 and that it was an expensive repair that I didn't really need unless I lived somewhere like the south and was going to have hay or something like that under my car a lot. So now I'm obviously very irritated conflicted about what to do. I call Lisle to cancel my appointment and ask them to email me the specific repairs I needed in case I was quoting the wrong thing. Still, it was the catalytic converter heat shields that needed replacing. I call a local mom & pop body shop that my family has trusted for years, very good people. I again, go through the story about what the Lisle dealership told me, then what Countryside told me and the mechanic actually starts to laugh and tells me that he agrees with Countryside and it is not necessary to replace. He even goes on to tell me that they usually take them OFF of Honda models because of the way they rust or break down on the car and it wasn't unusual that one of mine was missing. I didn't question his opinion at all but he gives the phone to the manager/owner of the shop (I think for a good laugh) and I explain the story once again and he again, agrees with his mechanic and Countryside and tells me I don't need to replace that part and that I should probably stop going there for oil changes all together. I graciously thank him for his help since I'm a poor 20-something college student with no money or car expertise and he tells me that's what the Lisle dealership was banking on. *As a 20-something female who knows nothing about cars the best advice I can give anyone reading this is not to go here!! I gained an important life lesson about car repairs.... always call for a second opinion! I thought I could trust a certified Honda dealership, and I almost got the recommended repairs no questions asked. I have been a loyal customer to this dealership for years and years and I am horrified and disgusted that they would try to take advantage of me in this way. I thought about contacting the service manager, but I didn't see any point. I don't want any coupons for my next service or oil change, because I don't want any of their mechanics touching my car ever again.* More

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Not the usual car buying experience My wife and I have purchased three cars from Honda of Lisle, and all the experiences have been excellent. Each experience was low pressure and when w My wife and I have purchased three cars from Honda of Lisle, and all the experiences have been excellent. Each experience was low pressure and when we made a decision, the process was quick and easy. We worked with Renee Granier and I highly recommend her. Renee is very responsive, but not pushy. She has a good knowledge of the product line and always answered all my questions. I have worked with both Bob and Brad Mitchell in Finance, and they are both very professional and easy to work with. The Service group has been helpful and professional, and I always feel I have been well informed and treated with respect when I take my vehicles to Honda of Lisle. More

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Service I had a major issue at first with my car and a recall but the level of help I received was uncanny! Sam and Ray where great I had a major issue at first with my car and a recall but the level of help I received was uncanny! Sam and Ray where great More

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Beware parts & labor costs!! They quoted over $400 w installation for a decklid spoiler on a '15 Accord Touring, $310 for just the part. I got it installed at Valley Honda in Aur They quoted over $400 w installation for a decklid spoiler on a '15 Accord Touring, $310 for just the part. I got it installed at Valley Honda in Aurora for $275 total - $204 for the part. Honda of Lisle offered to price match if I showed them the Valley Honda quote on paper. No thanks, how about YOU call them and find out yourself, don't make me work for it!! This is a sign that their P&L costs are wildly inflated, they are not customer service minded, and I'm not interested in working that hard to keep my money when I can go to a nicer, newer, friendlier dealer with more amenities and cheaper costs. SEE, IT CAN BE DONE!! Bye bye Honda of Lisle. Glad that so many people have had a good experience with you, but I bet they're not doing their homework and cross shopping like they should. More

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