"Purchase of Certified Pre-Owned 2018 GLC300"
I have purchased dozens of cars over my lifetime and many of them have been a Mercedes-Benz. I am an attorney and I am an extremely discerning/demanding buyer both on price and service. That being said I can truly say without doubt that I have never had a more positive buying experience than at Mercedes-Benz of New Rochelle.
I specifically dealt with Michael Telep (Sales Manager of Certified Pre-Owned Vehicles) and Renee Bianco (Salesperson). Both were extremely knowledgeable, intelligent, reasonable, courteous and most important - accommodating. My wife and I could not have been treated better by Michael and Renee (as well as the entire MB - New Rochelle staff). Whoever is running the dealership is doing a fantastic job.
As I indicated above, I am an extremely discerning/demanding buyer and I do quite a bit of research before I buy. I truly believe, actually, I am certain, that I got a fantastic price. I never felt pushed or cornered to buy by Michael or Renee and my wife and I were completely comfortable during the process.
On a different note, the facility was clean, modern, well kept, and presented very well.
I can go to four or five Mercedes dealerships within one hour of my home, but going forward I will only visit and purchase from Mercedes-Benz of New Rochelle for all the reasons listed above.
I will also unequivocally recommend Mercedes-Benz of New Rochelle to all of my family, friends and colleagues.
Thanks again Mercedes-Benz of New Rochelle for a truly fantastic buying experience.
Transitioning into a new vehicle was super easy! Renee was very helpful and communicated with me every step of the way! Great customer service and I absolutely love my new car!
"Always great timely service "
Convenient hours, loaner program, fast service and washed car.
Friendly service and receptionist.
Have brought in car three times, always great, fast. Friendly service.
Bought car in dealership as well.
"No hassle "
Very easy to work out the deal . I was able to purchase my vehicle in two days . The sales women was very nice to work with . Loved working with the whole dealership.
"A Service Required"
Well, one year later our C-300 was needing a NY State Inspection and an "A" Service. The MB Team at New Rochelle was fabulous. Michelle made the initial call and set up a service for a time while I waited for the service. The sales manager, Chris Battaglia approved the visit and Anthony Angarano made it happen. When I got there at 10:55 AM for an 11 o'clock visit, I rode into the warm vehicle reception area and was promptly greeted. Anthony took me to his desk, wrote it up and told me Renee Bianco was in and would love to see me. I visited Renee; spoke about our car experience; had some coffee; thanked Chris for straightening out my service report. And at 12:10, my car was finished; inspected; washed and vacuumed. Yes, MB is expensive for service but sometimes you get what you pay for.
Other Employees Tagged:
This was the best car purchase I ever had. In short, amazing. I visited this dealership to see in person the new GLE 350, so I informed my salesperson, Renee Bianco, that I was only looking and at no moment she hesitated to keep helping me. In fact, she asked to test drive it, for I can experience my prospective car. At no moment she pressured me, or asked if I was ready to buy. She was friendly, honest and patience. Renee introduced me to the sales manager, Jason Lee, who was also great. We talked for a bit until we agreed on a price, scheduled my delivery date and it was fast and great. The finance manager Sergio was outstanding and patience. In conclusion, I loved my experience and the people I dealt with. Thank you Renee, Jason and Sergio, you are an asset to MB of New Rochelle.
"Quick, honest, friendly "
Came in just looking for my dad, a couple of hours later... Purchased an slk300 convertible. Friendly staff, very patient and reasonable. Wonderful experience overall. Got the car the same day.
Other Employees Tagged:
"Enjoyable car buying experience "
It's about relationship building. The moment I walked in the door with my jeans and baseball cap, my only purpose was to browse at the beautiful Mercedes Benz lineup. I was just killing some some while I was getting my daughters fiat serviced up the road. I struck up a conversation station with Renee Blanco and was treated like royalty. I told her right off the back that I have no intention on making a purchase at this time. I insisted that she continued here work with some other potential buyers. Renee still offered me coffee and pastry and even showed me some cats while her others customers were in finance. Mohammed the sales mgr. Very accommodating and personal. Christian in maintenance was very patient with me while explaining some of the features to some of the cars due to the fact I had a very bad cold that day and had to excuse myself every few minutes. Christian even brought me cold medicine and water. Needless to say I left the dealership with a brand new Mercedes Benz. Wonderful car buying experience from a top of the line sales team.
"Great Sales Experience and Outstanding Sales Person"
Welcoming place and great service, everything was done in a timely manner. Rene Bianco was simply wonderful, always had a smile on her face, She made me feel like i was talking to a family member (she is a star). The next time i was there, i enjoyed a cup of coffee with delicious snack while waiting for my car to be washed.
"Great Sales Experience; Terrific Sales Person"
This was not our first sales experience with Mercedes dealers for an automobile. I must say it was very pleasant. I was introduced to Renee Bianco, Sales Representative. Renee was a pleasure to work with. I felt she was honest and trustworthy. The dealership itself made me feel it was a business which wanted to make deals but be fair. I recommend dealing with Renee and Mercedes-Benz of New Rochelle.