"Above and Beyond"
After we had some issues with the service on our 2018 Jeep, the general manager of the dealership, Phil, reached out to see if there was anything he could do to bolster our confidence in the dealership. We had been in the market for a new truck so we said we would give them a chance to earn our future business if they could work out a favorable deal. Phil had us come in and deal directly with him. He stood tall on our trade in and got us a great deal on a new Ram truck. The fact that the general manager of the entire dealership, who is not doubt a busy guy, took the time to reach out to us and work with us personally shows that this dealership really cares about making customers happy and treating them right! McKalya and Renee were also a pleasure to work with. We really felt like VIPs and we got a great deal! Love my new truck!
Renee was very welcoming and went step by step with me through the process. She made it a great car brying experience for me. Renee is a professional and pleasant person.
"Excellent, got us in our truck, made us feel like family"
What a great experiment with this place,john ferraiuolo and renee tyree and tony were awesome would differently recommend going there,thank u all again
"The atmosphere was amazing! Mr. John Ferraiuolo is the BEST!"
This dealership was top notch! I have been working with Mr. John since November 2017 and he has been very patient and understanding the entire time. Mr. John went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever, he really made the overall experience enjoyable. The process was very quick and professional I felt like family by the end of the whole process! I would recommend Heritage Chrysler Dodge Jeep Ram Owings Mills to anyone (make sure you ask for Mr. John Ferraiuolo) to anyone who is looking for a new or used vehicle. Buying a car from him was a great experience!!!!
- Happy Girl
John went above and beyond to get me the car I wanted. I will definitely recommend this dealer to friends. I am totally pleased with my experience.