Criswell Acura Audi

They don’t keep their word. 2 mo waiting on a car. Let loan expire. Was told to come pick up the car and test driving before leaving the dealership on to be told they let my loa 2 mo waiting on a car. Let loan expire. Was told to come pick up the car and test driving before leaving the dealership on to be told they let my loan expire and being left with no car. I don’t mind being turned down but don’t have waiting on a car for 2 months they said I was approved for and then dropped the ball. I have no car and have to build my credit up from all the hard credit pulls after they let first loan expire. The one star is for the sales person Mr. Kramer. He is a honest salesman that had no idea what finance department was doing. He was just as shocked as we were. But for this dealership Is not for the middle or lower class. Just for upper class people that can put 50% down or pay for car in cash. Me personally I will never give my money to anything with the Criswell name on it. More

This dealership does not care about people. It only cares about its bottom line. If you are new to buying cars stay away from this dealership. You want to find some place who will put you into It only cares about its bottom line. If you are new to buying cars stay away from this dealership. You want to find some place who will put you into a car that you can afford. Additionally, when something is wrong with your brand new vehicle you want it fixed immediately and not months later. I do not recommend this dealership. More

Where's my Acura 2023 Ebony MDX with less than 7 lot miles on the engine, still sitting idle as I am miles on the engine, still sitting idle as I am More

Michael was awesome! He paid attention to what we needed and worked with us to get us into exactly what we wanted. Alan was great as well. The finance guy was quick and g He paid attention to what we needed and worked with us to get us into exactly what we wanted. Alan was great as well. The finance guy was quick and got us a great rate (Ed, I think. Like I said, he was quick). We are thrilled with our purchase and look forward to shopping with them next time the need arises. More

Michael was knowledgeable and responsive to all of our communications leading up to our appointment. We purchased a pre-owned car and the process was quick, smooth and pleasant. We enjoyed working with communications leading up to our appointment. We purchased a pre-owned car and the process was quick, smooth and pleasant. We enjoyed working with Michael Benso. More

We had a wonderful experience at Criswell. Michael was very knowledgeable, professional, and helpful. Michael contacted us daily! We are so pleased with our New Car! very knowledgeable, professional, and helpful. Michael contacted us daily! We are so pleased with our New Car! More

I have the most horrible experience in Acura, Annapolis yesterday. I took my car in for A1 service and AC blowing air on the driver's side. It took about two hours to diagnostic the problem and was told th yesterday. I took my car in for A1 service and AC blowing air on the driver's side. It took about two hours to diagnostic the problem and was told that repairing the issues will cost about $600+ which I agree to. It took them another 3 hours, then I was called that my car was ready. I paid and turned my car on before I left Acura, unbelievable, the AC was still blowing air. Minding you, I have been there for more than 5 hours. They gave me every excuse in the world, it was working before they park it, they don't know what happens. Maybe it might be something else because my car is 10 years old. I was confused because the reason I was charged for diagnostic was to find the problem and fix it. That is why I brought the car to the dealership, not the street mechanics. Dave was very rude and at a point yelling at me, I kept my calm, and he never apologizes and told me if they find something else I have to pay again. Refused to give me a loaner car, so I can go pick up my kids from summer camp after been in this place for more than 5 hours. Dave told me I can go to Enterprise to rent a car while they working on my cars. Unbelievable, I don't like to drive a loaner car, just to get my kids. After been at this place for 7hours, I was refunded and told not to bring my car to them anymore which was fine with me. I have been coming to the Acura in Annapolis for many years, never had a terrible experience like this, and David( Dave) used to be very polite. I guess since he is a new manager, you will know the truth about a man when you give them power. But, I asked to speak to the manager and I was told Mark no longer the manager and Dave is the new service manager and Steve is the overall manager. I left Steve a voicemail. The Acura in Annapolis used to be a very nice place to repair your care with excellent service. I will not be going back there again but there is a way to manage a mishap without being hostile and rude. More

Bought my A6 there on July 2nd.Great experience .Kae Bought my A6 there on July 2nd. Great experience .Kae Engel walked me thru the process to make sure i was 100% satisfied. This was by far the best Bought my A6 there on July 2nd. Great experience .Kae Engel walked me thru the process to make sure i was 100% satisfied. This was by far the best experience that ive had with regard to buying a car. Thank you so much! More

Criswell Audi is horrible dealership. Will never use their service or collison center after a terrible experience. Proceed with repairs that were not authorized by insurance company but stated they wou their service or collison center after a terrible experience. Proceed with repairs that were not authorized by insurance company but stated they would work the insurance company to resolve cost difference. Completed work without my authorization for the cost difference and then demanded payment to get my car back . Manager is very unprofessional - George Criswell, would not repond to my calls. Have filed a BBB claim as well as an attorney. More

Great service and friendly staff. Brought my car in for routine maintenance and the staff made it trouble free. Didnt try to hurt my wallet either which is always a good thing. Will recommend them. routine maintenance and the staff made it trouble free. Didnt try to hurt my wallet either which is always a good thing. Will recommend them. More