"Repairs done Elsewhere"
Saved $1200 taking my 2011 Jetta elsewhere for the same work quoted by Heritage. Have a 2 year unlimited warranty on parts and labor compared to Heritage. Ricardo “left” his job in the middle of working with me diagnosing/repairing my vehicle with no contact with me to alert such. I even went into dealership to speak with technician and Ricardo about the repairs needed. Disrespectful behavior to say the least. Julie is unfriendly and told me my car needed to be towed out only to have the tow driver start it right up on flatbed. Started right up when he drove it off as well. Tsk, tsk.....
"Car Detailing-$115 Took three times to do it correctly."
- MISSTREATED CUSTOMERge
I payed $115.00 to have my car detailed. Got it back well!!! dashboard not cleaned, doors still had marks on them, mats covered with oily substance that transferred to shoes, and dry water marks with water on running boards and side of each door. Now the outside!!! half washed, seams not cleaned out, dry water marks, smudge marks not removed, wax wear?, tires 1 not cleaned at all, windshield wipers wiped with oily substance which caused striking. Text to manager, never contacted me, advisor finally called, set appointment. Ok!!! brought car in, service was the SAME!!!,went back and forth with advisor, NO HELP!!!, Assistant Manager came we talked, took car back THIRD TIME!!!, car looked ok. MISSTREATED CUSTOMER
Other Employees Tagged:
, Service Manager-Kevin Bindel
The Service team at Heritage VW are nothing short of amazing! They understand customer service at its core and have mastered giving us clients the best customer service experience ever! The technicians that fix and maintain my baby (13 Touareg TDI) have been working diligently to ensure that she runs well and that I have no need for concern too. Now that's customer service!
"Friendly people, excellent work, overall great."
Very good customer service. People are friendly and trustworthy. Excellent work on my VW Golf. Complementary car wash was a pleasant surprise and well done too. Would definitely visit again.
"Fantastic service "
Heritage VW service has always been the best around. They make every accommodation for customers. I’ve recommended them to all my VW friends who are looking for better service.
Ricardo took the time to understand my service need. My GLI was in for service within minutes.
My car came back repaired and washed.
"Another great experience!"
- Mary G
Ricardo genuinely cared about getting my vehicle fixed and back to me in a timely fashion. He broke down what needed to be repaired along with the cost.
"Major repair made painless"
Thanks for team VW at Heritage OM! They were fast, courteous and thorough. What looked to be a major repair turned out to be minor thanks to their awesome techs. Ricardo my service writer was really quick to get me out & on my way as I was running late for an appointment. It’s service like this that keeps me coming back.
"Great customer service "
Great service, great people they really help you out a lot. Ricardo did a great job making sure that I was taken care of. 10/10
"Oil Change "
Been going to this dealership for over 17 years and has always been pleased with the services and sales staff. Rico is new to me and made me almost not miss Wendy....great first impression!