"Overall, a very good experience"
I went on-line to Harbor Nissan at the beginning of Dec. 2017, and started researching for a new vehicle. I was interested in a Versa or a Sentra, having driven a Sentra for 12 years, and an Altima for 10 years before that. I had wanted to wait until June of 2018, $$ wise, but knew buying at the end of the yea, I would get a better deal. I was contacted by email by several sales reps, including ones not even employed at Harbor Nissan. The only person who contacted me by phone was Matt O. A few phone calls and emails later, I made an appt on 12/27. Unbeknownst to me, Matt O. was not a new car salesman, but a used car salesman. However, he was so professional, kind, and really seemed to have my interests at heart, that I didn't care that he wasn't a new car salesman. I first test drove a 2018 Nissan Versa. I had just returned from CT where I had rented a Versa for a wk. Matt asked me if I loved the car. I said, I could love it. Back in the showroom, Matt consulted with the financial manager. However, I did not like the #'s the financial manager had come up with. It was about 7Kk+ what I had seen online, but I was told that # was deducting incentives that I did not qualify for. Matt said let's test drive the 2017 Sentra. He then asked if I loved the car. I said yes. And he said, I knew you would. He followed my wishes and let me test drive the Versa first, but I think he knew that the Sentra would be the right car for me. And THAT was the car I fell in love with. I was comfortable, it was bigger, it had more power, many more features, and as it turned out, b/c the Sentra had a rebate, etc., the d#'s proved to be a better deal. I bought the car! Well, I'm leasing it for now. But will either refinance and buy in June or at the end of the 3 year lease.
Now, the negatives. Not about the car, but the whole process took so long and I don't think it was necessary. Matt had to continue to go across the street to the used car department (for reasons never explained to me). When the paperwork finally got to the financial person I waited over an hour for him to complete the paperwork. Then when signing, there was a discrepancy on something Matt told me. The financial wizard said "Matt isn't smart enough to have told you that." This man had gotten off on the wrong foot with me anyway, b/c he was just so business-like and had zero people skills But whenever he said, it just floored me. I thought, who does this guy think he is? Towards the end of purchasing the car (approx 6 hours later) a NEW car salesman stepped in, Rich C. I think Matt when back to the used car dept., but then was back again, making sure everything was going along smoothly. Rich was very nice, very helpful, etc. Rich C. He showed me the end of the process, hooking up my phone, showed me the owner's manual, explained the service department, should I need it in the future, etc. The other thing (maybe b/c my patience was shot at this point) the car mats were never put in the car, I think they are still in the trunk. Also, later in the evening, I took the car out and I could not see out the windows. The car must have sat around a long time b/c the windows were black! That should have been taken care of before purchase. I scrubbed them yesterday and they are still not clean. All in all, I love my new Sentra.
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