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Richard Ortega
Refer Me
170 Reviews
170 Reviews of Richard Ortega
September 14, 2022
My wife and I were on a vacation from Ohio in our Promaster camper van when our transmission started making ominous sounds in western Nebraska. We limped our vehicle to Cheyenne to Cowboy Dodge for a Promaster camper van when our transmission started making ominous sounds in western Nebraska. We limped our vehicle to Cheyenne to Cowboy Dodge for a diagnosis. Richard Ortega got us checked in and written up. He said it was going to take a while for the repair under warranty. We arranged a rental car to continue our vacation to Yellowstone. Richard and his team got our vehicle diagnosed and parts ordered very quickly. He stayed in contact with us via text and email to keep us up to date on their progress. Over the next four days while we were at Yellowstone, Cowboy Dodge service techs got our rig repaired and ready for us to pick up on our way home. This team went above and beyond the call of duty to help us out of a bad situation. The vehicle drove great on the way home (1300 miles). Richard even called after our first travel day home to make sure the vehicle was behaving normally. Our experience at Cowboy Dodge was exceptional! From the courtesy car driver that took us to pick up our rental car, to Josh at the reception area, and especially to Richard and the technician that repaired our vehicle we are eternally grateful. We recommend the service department at this dealership highly. More
by svance59
Helpful 
August 24, 2021
I’ve always gotten good communication from the Service Writers and great service from the mechanics at this dealership. For this reason, I choose to drive all the way from Laramie to Cheyenne when getting Writers and great service from the mechanics at this dealership. For this reason, I choose to drive all the way from Laramie to Cheyenne when getting my vehicle serviced. More
by ckb1981
Verified CustomerOther Employees Tagged: Mark Moore, Gary Gardner , Cecil Hugie
August 21, 2021
My car was done pretty quickly and it was a fairly easy process. the only complaint I have is that there was some oily fingerprints on the cloth ceiling in my car that I had to clean up. process. the only complaint I have is that there was some oily fingerprints on the cloth ceiling in my car that I had to clean up. More
by SUPERHEROSANTI
Other Employees Tagged: Mark Moore, Gary Gardner , Cecil Hugie
August 20, 2021
They were quick and kept me informed. They are friendly and efficient. They just need more space. Kind of a cramped area where they are located and efficient. They just need more space. Kind of a cramped area where they are located More
by Annk
Other Employees Tagged: Cecil Hugie
August 20, 2021
Very good service. Courteous and thoughtful. That's all I have. So blah blah blah blah blah blah blah blah blah blah blah blah. I ll never do one of these again if it requires 25 words. Knock it off. have. So blah blah blah blah blah blah blah blah blah blah blah blah. I ll never do one of these again if it requires 25 words. Knock it off. More
by MWARREN
Other Employees Tagged: Mark Moore
August 19, 2021
Quick service, friendly. Don't like new no check policy. Clean, answered all my questions. Purchased Jeep there in 2007 and have always had it serviced there. Clean, answered all my questions. Purchased Jeep there in 2007 and have always had it serviced there. More
by MLANHAM0
Other Employees Tagged: Gary Gardner , Cecil Hugie
August 19, 2021
The wait time was a bit lengthy considering there were only two other customers waiting for service in addition to me. Residual oil was not wiped off upon completion of oil change causing oil to drip onto only two other customers waiting for service in addition to me. Residual oil was not wiped off upon completion of oil change causing oil to drip onto my driveway and garage floor where my vehicle had been parked immediately following the oil change. More
by Ron
Other Employees Tagged: Mark Moore
August 18, 2021
Took longer than expected to get the part in. Then when you are doing warrantee work it takes a while to get in. My only issue is every time you check in with an appointment the service provider seems to k you are doing warrantee work it takes a while to get in. My only issue is every time you check in with an appointment the service provider seems to know nothing about my vehicle. If I had appointments I would look them up and know what was going to be fixed or somehow when you click on the appointment it would come up with what you were working on. Instead of having to discuss everything about what was going to be serviced again and whether or not you have a warranty etc. More
by GAMCD27
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