"Friendly staff, very knowledgeable, Definitely plan to..."
Friendly staff, very knowledgeable, Definitely plan to take my car there for my next service, took advantage of your Uber ride service and made it easier to get the service done
"This service department and the two Richards (Parr and..."
This service department and the two Richards (Parr and Wirth) are the best and easiest customer service persons I’ve ever experienced. i always feel like they are on my side and both very knowledgeable.
"I have serviced 2 Infinity cars here in the last 5 years...."
I have serviced 2 Infinity cars here in the last 5 years. One of the cars I purchased here. I had never owned an Infinity up until 5 years ago nor thought I wanted one. This service department changed my mind. The absolute best cars and dealership I’ve ever dealt with both for sales and service. Definitely 5 stars.
"I originally visited to perform routine oil change on my..."
I originally visited to perform routine oil change on my Q50, and happily walked out with a new-to-me QX50. Mohamed, my sales consultant, was very friendly and made the car buying process effortless and quick. I highly recommend purchasing from Elk Grove INFINITI, they are very friendly all around.
"Great experience in every way! Infiniti builds reliable,..."
Great experience in every way! Infiniti builds reliable, performance minded, beautiful cars! The service department is professional, friendly and thorough.! The sales and financing staff make things clear and easy! Mo, Rich and Francisco were all great to work with! I’m a very happy loyal Infiniti Elk Grove customer and you will be too!
"Richard saves the day!"
- Walter B
Richard was amazing! He turned around a potentially bad customer experience into a delighted one. The dealer's website lost an appointment that I had to take time off from work to get done. Getting time off during the day for me is RARE!. Once I arrived, the appointment was unable to be retrieved. Richard worked with me, asked for my patience and worked out with me that if I waited a little longer than the original appointment window that he would try to work in my vehicle for the service I needed. A pro... he made sure I knew the status of the car while I waited. The technicians were able to get me out ahead of the expected time - AND washed the car too! Richard... THANK YOU for EXCEEDINGLY great customer service and turning around a disaster for me into a win! (Now can you do something about that website????)
"Excellent Service (As Usual)"
- Robert Thomas
Excellent service as usual is really an understatement for the service and treatment received at Elk Grove Infinity on my Infinity QX-70. The ELK GROVE INFINITY TEAM is courteous, friendly, efficient, and has provided outstanding service thru-out my fifteen year and five Infinity vehicle ownership experience. Infiniti of Elk Grove has always made my experience as an Infinity owner very pleasurable. Needless to say I am a very satisfied customer.
"Great service and hard work."
WILLIAM and YASSIN. Knowledgeable helpful and very professional. No haggle or pressure with car sale. Did everything possible to try and help me qualify for a vehicle. Thank you very much. Richard in service also helped me with repairs. Professional. Shakes your hand every visit.
"Loyal lifetime customer "
Superior Service and Best features and pricing in vehicles with my preferences! Phenomenal granular customer service! I remained loyal when I moved out of the area, for a career opportunity in Santa Cruz due to Will Ng’s service and loving my auto. Since this is my 5th auto we need to meet so I can share all of my amazing experiences. Currently Will and Cooper were fabulous! I’m spoiled! I love my Q50, it’s beautiful, comfortable, reliable and the value is definitely there! My Infiniti of Elk Grove is everything I want in a car dealership!
I purchased a CPO vehicle from Infinity of EG and have had numerous problems. They seem to care less since I’ve already signed off on the vehicle. I would never purchase another vehicle with them.
From the sales department to the dealer manager, there only concern is that the sold another vehicle. I haven’t had my vehicle for 2 days and already it has been in the repair shop twice.
In addition, to poor customer service they have only offered to provide me with one free oil change for my inconvenience.
If you are looking to purchase an Infinity then I would avoid this dealership at all cost.