"Great experience "
Great group of people, very friendly also great selection of vehicles everyone acts like your part of the family. Thank you so much everyone for the experience.
"They made it right"
After updating my review the management team went out of their way to make things right. I appreciate the effort and have updated my review to reflect that. The loaner they brought me was night and fun to drive so if your in the market for a car they have some on the lot that are really nice.
Jacin was great to deal with and worked really hard to get this deal closed and I really appreciate his effort. Once the deal was done, Christy was pretty aggressive with the "add ons" to financing and once I shut her down, her demeanor completely changed and she was borderline unprofessional when I came back with my husband to sign paperwork. I would ask to deal with someone different if I bought another car here.
"Excellent customer service "
Jacin, Richie & Roger were great to work with, as was everyone else involved. Thank you for all your help. I wouldn’t hesitate to recommend these folks & this dealership to friends & family.
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""Excellence in Action""
From the moment that I contacted the dealer, regarding a vehicle that I'd found on their website, I was impressed by their abilities to be respectful of their customers, through the entire process. When I arrived at their facility, I was greeted warmly by everyone that I met there and was promptly introduced to Alan Tuck, who professionally and respectfully closed the deal for us.
I would like to thank Ms. JoJo & the team of Richmond Ford for not giving up on me. Ms. Wilson helped my brother then helped me. I love my 2013 Kia Forte just right for me. Thank u so much Ms. JoAnna Wilson & Mr. Richard Wilson u are great!!! Thank u Richmond Ford 😘😘
"5 Star all the way!"
We have been part of the Richmond Ford West family for four years experiencing excellent sales and service always. Our experience with Richmond Ford Lincoln yesterday was a continuation of the great service we have enjoyed with this company. Jacin, our sales specialist, was genuine, knowledgeable and patient as he searched for exactly the car that would meet our expectations within our price range. We were delighted to find that Richard, our finance specialist, was someone we knew from our years with our former dealership before switching to Ford cars. These two gentlemen worked hard to ensure we had a good experience.
I would recommend Jacin to anyone looking for a better car buying experience. His easy personality and product knowledge made it less of a “selling” experience which we valued.
Thanks Jacin and Richard!
"I was treated as family"
This was a experience that in 25 years of vehicle buying I have never experienced, these folks care JoJo in sales Justin in sales Rich they did not give up on us ( my wife and I) as the neighboring competition did I will buy my next car here.
thank you my wife and I needed this break the Gaddys
"Haven’t bought a truck anywhere else"
Awesome staff at Richmond Ford they always make you feel at home and I would definitely be back for that 3rd purchase in the future! Keep up the great work!
"Such a great experience, loved working with Alan."
Alan really helped me through the time I had to get a car I definitely recommend him. So sweet and helpful! I love my car
"Great Overall Experience"
Overall experience at Richmond Ford was excellent. CJ did a great job helping me find a vehicle that met my list of needs at a price that met my budget. The rest of the team Richard and Brenda were fantastic to work with as well. No complaints.
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