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Rick Gerber
Rick Gerber, Service Manager, Young Subaru
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Rick Gerber

Service Manager

Young Subaru

3920 Riverdale Rd
Ogden, UT 84405

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2 Reviews of Rick Gerber

June 07, 2017

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"Go anywhere else"

- Wicksie

I dropped the vehicle off Monday evening for an 8am Tuesday appointment with the expectation that this routine repair would be finished in one day. Waited all day Tuesday to hear back with estimate for repairs (~$600) and finally received a call at the end of the day to authorize service for a ball joint and control arm bushings as well as replacement of a leaky oil pressure switch. On Wednesday, they called to inform that the service tech broke the mounting bolt while performing the repair and the bolt flange would need to be replaced. Additional parts $230 and labor of $430. Young service department called late Wednesday afternoon indicating repairs were done. Thursday morning I call to get a shuttle ride to pick up the car and sit on hold for many minutes while they track down the service advisor. Hang up in frustration. I call again. Wait on hold, Again. Finally get commitment for a ride, am told they are leaving right now. I live 8 minutes from the dealership. They show up 30+ minutes later. I'm missing work for all of this. Finally at Young, while going over the bill line by line at my request (almost $1,500 at this point) the service advisor notices a charge for labor for installation of the oil pressure switch but no charge for the part and finally figures out that the part has not been installed. So I stand around and wait some more. This repair shop charges me $105 for an hour of their time with no regard for the value of my time. I had a Costco member 15% off certificate and that's essentially the token discount I was given for the hassle of this whole repair experience. Total cost: $1180 for a repair that was supposed to be $600. If we would have known this is how it would shake out, we would have traded the vehicle in for a new Toyota or Subaru from Nate Wade/Mark Miller instead. Unfortunately, this most recent experience is not my first negative experience with the Young Subaru service department. It will certainly be the last.

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Recommend Dealer
No

March 04, 2014

Dealership Rating

"I have always rec'd excellent service from The Young..."

- cthorbs

I have always rec'd excellent service from The Young Subaru Dealership each and every visit. Even during the time of this dealership being Ogden Subaru way back when I purchased my first legacy model. Can not say enough good about the service crew and management. Your dealership I recommend to all my family members and close friends. Want to say a special thanks to the service and parts department crew. Will continue to purchase future automobiles from your dealership. Thank you for allowing me to express my sincere thoughts and feelings regarding a great experience. Christopher A.Thorbs

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Recommend Dealer
Yes

Other Employees Tagged: Nathan Kester , Nathan and Rick

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