"Best Experience I've Ever Had at a Dealership!"
Rick McKay and Ron Rudd went absolutely above and beyond to make sure I was happy throughout, as well as after, my purchase. I had gone to multiple dealerships before I ended up at NWMS Puyallup, and many of them said remarks about me being a woman and wanting a manual Cummins, as well as trying to persuade me to other vehicles, or making me feel uncomfortable while working with them. When I ended up at NWMS Puyallup I was just about burned out, until I met Rick McKay and Ron Rudd. They validated my wants and needs and went above and beyond to put in the time and effort to find me the truck of my dreams. I was picky (as this was a huge purchase), and they had no problem with it at all. They kept me updated on trucks coming in, and worked with me for weeks before finding the perfect truck for me. I will go back to them again for future vehicle needs, and send all of my friends their way! Can't wait to work with them in the future.
great sales experience with very friendly staff.They make car shopping enjoyable FAST and stress free.Our truck was at a different location and it was brought to us in a timely manner.The salesmen were not pushy.We went there knowing what we wanted and they made it happen. Would return again and recommend this dealer and salesmen to others.
"Hooked my wife up!!!!"
Rick Took care of us found my wife her dream Truck. Mama is happy so everyone is happy. Thanks Rick and Peter for your hard work and making the deal affordable!
NWMS is amazing! I went in and described my dream truck and BAM there is was! Staff was extremely helpful, knowledgeable with a great sense of humor which made the purchase of my dream truck very enjoyable. Financing was quick and painless! Thank you NWMS, this lady is very happy!!!
The whole team is amazing to work with my sales agent Rick M. , went above and beyond to make my dream car possible. I plan to tell everyone I know to go to Northwest Motorsport, in Puyallup.. It needed to be looked at after I bought it, I sent my daughter in with it and they too where treated with respect and kindness . Got a rental car with no issues , they really are the best at what they do . Thank's team MWMS.
The Bates Ladies..
My husband and I went with our daughter to get her first car, this was her first big purchase on her own, we went for support and help if needed. We ended up meeting Rick McKay and he was wonderful. He talked to Chloe and really listened to what she wanted, he made her feel like an adult. We had went to another NWMS and did not have a great experience but we figured let's try a different location. Thank goodness we did be cause Rick made all the difference. We would absolutely come back to see Rick and have him help us in the future with a new car purchase
"Great the second time around"
We began our search with NWMS after finding a car online. Carlos was great to begin, we did a test drive and my husband found 3 more cars at their other lot so he took us over there. After the whole day making it clear we weren't buying that night, he began to be very pushy as we wanted to go home to think things over. We had our fussy ready for bed 2 month old baby and we wanted the night to think and let him sleep. Carlos then told us that they "sell over 100 cars a day so the one we want will be gone" and to give him our ssn and he'll run everything for us while we are away financially.
1- what a bad policy! I'll never leave my Ssn on a sticky note for someone to drive back to their office with them.
2- if you want to sell a car, be respectful and understanding. Buying a car is a big decision.
All In all, we returned to buy the car from someone else who was more patient and didn't rush or push us. I think everyone knows the feeling of a pushy car salesman, it gets uncomfortable very quick.
I will gladly use NWMS again, but pick my sales person wisely and go back to Rick McKay who was great!
Other Employees Tagged:
"Best there is!"
Rick McKay is really the best there is! We have bought two cars from him over a period of 5 months and every time he goes above and beyond the expectations of any guy I have ever bought a car from. He was very straight with us and really got to know us (meaning my husband and I). He never pushed us to make a purchase which is always the best feeling. We would recommend anyone to him! He really is the packaged deal!
"2nd vehicle purchase"
Always professional and easy process. No BS. Tahir Faizoullin was great to work with, no pressure Zack P in finance was so patient. Explained everything really well and did not pressure regarding extended warranty or gap. Was very knowledgeable and made the whole process so easy for us
"Great Customer Service "
After our car was about to break down again we headed straight to the car lot. Rick walked right up to us and was so helpful and patient. After driving to each lot we knew the car we wanted. He was able to get keys made for the car we wanted to look at within the hour. Thank you! We love our new jeep