Hyundai Carson

To begin on a positive note, we appreciated the initial assistance offered by the dealership, including the offer to pick us up from the Amtrak station in Anaheim. However, there were some logistical hiccu assistance offered by the dealership, including the offer to pick us up from the Amtrak station in Anaheim. However, there were some logistical hiccups with coordinating our ride, which made the beginning of our visit slightly awkward. Regarding our True Car offer, we were pleased to receive the $10,000 rebate as promised. However, we encountered discrepancies regarding other aspects of the offer, particularly in relation to accessories listed. Despite our inquiries, we were told not to worry about them as they were supposedly included in the price of the car. Upon receiving the car, we discovered that these accessories were not listed on the price sheet, leading to confusion. As the day progressed, we encountered difficulties with the efficiency and communication of the sales team. There appeared to be poor delegation of tasks, and our salesman seemed to leave us without explanation during the leasing process. The overall process took much longer than anticipated, extending from 10:30 am to 7:30 pm. Additionally, we experienced delays in getting our car back, with no clear communication about the reasons for the wait. Furthermore, we were disappointed to learn that an advertised offer, offered online and on a poster in the showroom, for a complimentary charger and installation had expired, despite it being a factor in our decision-making process. Nothing on the poster said the offer had expired. Hyundai nor the dealership take responsibility for having posted an expired offer and will not assist us in obtaining this false advertising offer. Despite these challenges, we would like to commend Jeff, a salesperson who provided exemplary service towards the end of our visit. He took the time to explain the features of the car and assisted us with setting up necessary apps, which we greatly appreciated. Being that we had an offer on arrival, being at the dealership should not have taken that long. Not having a fast charger on the property was a problem and when we finally received the car, It was only charged at 87%, getting a new car, I think you should get it at a full charge as listed on the window sticker. More

I had the pleasure of working with Erick Ortega. Erick is AMAZING...from the minute I submitted a vehicle inquiry to meeting him at the dealer to see the car, communication was awesome and transpar Erick is AMAZING...from the minute I submitted a vehicle inquiry to meeting him at the dealer to see the car, communication was awesome and transparent. Erick went above and beyond to help my daughter purchase her first vehicle, he made us feel like family and made the whole process super easy and smooth. I will definitely keep Erick in mind next time I am in search for a new vehicle. More

Nate was phenomenal and helped our family out with trade in and selecting a new car for the wants/ needs we wanted in a car. So glad we ended up with him!! He didn't try to just make a sale but wanted to ma in and selecting a new car for the wants/ needs we wanted in a car. So glad we ended up with him!! He didn't try to just make a sale but wanted to make sure we would be happy with the purchase. He was great and Oscar in financing was great to work with as well! I'd recommend this dealership 10000%, best, smooth car buying experience ever :) Nate was super patient and understanding and answered all our questions wonderfully! More

I had the pleasure to work with Alfredo. He was very informative, patient and above all professiona, he made me feel comfortable and I felt no pressure for my decision. Everyone was very he He was very informative, patient and above all professiona, he made me feel comfortable and I felt no pressure for my decision. Everyone was very helpful and I felt like I was part of the family. Thank you Alfredo..I'm VERY HAPPY WITH MY NEW SONATA!! More

This dealership has always exceeded my expectations when getting a car with them. The team has been so supportive and kind. I will always return to this location!!!! getting a car with them. The team has been so supportive and kind. I will always return to this location!!!! More