Rob Johnson

Sean is great to work with. Everyone at Overturf has been fantastic to work with, which is why this is our forth vehicle purchase from them. Shawn, Mark, and all of the staff fr Everyone at Overturf has been fantastic to work with, which is why this is our forth vehicle purchase from them. Shawn, Mark, and all of the staff from sales to service have been fantastic. Overturf is always my first stop when looking for a new or used vehicle and most always my last. Keep up the great work. More

Helpful 1

Report | Print

The team at Kia Overturf, Kennewick is awesome! They show care and appreciation for their customers. They show care and appreciation for their customers. More

by KEGBEART.PACS500 Verified Customer Verified Customer

Helpful 1

Report | Print

I would give 0 stars if it was an option. We had a mechanical issue with our 2023 Kia Sportage Hybrid SX- Prestige and it had it towed to Overturf Kia for repairs.  I wanted to share our expe We had a mechanical issue with our 2023 Kia Sportage Hybrid SX- Prestige and it had it towed to Overturf Kia for repairs.  I wanted to share our experience we had last Thursday August 10th with their service department when we came to pick it up.  Rob there service advisor was an absolute pleasure to work with.  When we went out to our Sportage to take it home I saw very noticeable new scratches on the drivers side fender (near the fender/hood gap/same side of engine work was done).   Mike the Service Manager came out to look at it and told me "we didn't do it".  He did not do anything other than bring the technician that worked on the car out to look at it and Mike said "we will not take any responsibility at all".  Mike did not offer any solution what so ever.   Honestly, I found him a bit rude and condescending.  I emailed Doug the owner asking for help and included pictures showing our car on the bed of the tow truck in our driveway with clearly no scratches, a pic of our car on there lot when the tow truck driver dropped it off with no scratches, and a pic after they worked on the car with new scratches. I also called Doug and have not received any response to email or my call. This is the 3rd brand new Kia we have purchased and love the Kia lineup but stay away from Overturf KIA's Service Department. Additionally, I would think if your name was on the building you'd want happy customers and not ignore them. There is still time for Overturf Kia to make this right. More

Helpful 0

Report | Print

Overturf was not like any standard dealership I have encountered. No gimmicks. No pressure. No Pain. Just a car. What a concept! Frank Valle was patient and answered all my questions until I cou encountered. No gimmicks. No pressure. No Pain. Just a car. What a concept! Frank Valle was patient and answered all my questions until I could not hold any more information in my head. Frank and all the folks at Overturf share a common trait - kindness and patience. If you need a car go to Overturf. No games. Just real people. A+++ More

Helpful 0

Report | Print

Ordered what we wanted. Went and picked it up at another dealership in a few days!! Great experience. Will recommend Overturf to everyone. Went and picked it up at another dealership in a few days!! Great experience. Will recommend Overturf to everyone. More

by Heather Bluhm Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience. Frank was perfect to work with. We would buy there again in the future. Frank was perfect to work with. We would buy there again in the future. More

Helpful 0

Report | Print

This dealership truly does work for their customers. I bought a vehicle and had some issues with it and everyone rallied together to help me out and make things right. Rob in Service department, Don, Ma I bought a vehicle and had some issues with it and everyone rallied together to help me out and make things right. Rob in Service department, Don, Mark and Bill sales department, they all went above and beyond. Everyone was extremely helpful and nice. I definitely recommend buying a vehicle from Bill. 5 stars all across. More

Helpful 0

Report | Print

Bill did an amazing job. . I will keep returning to purchase more if my vehicles from him . I will keep returning to purchase more if my vehicles from him More

Helpful 0

Report | Print

Was a great experience for a new Telluride. Worked with me on the order and received the vehicle early and at MSRP. It was so easy with the financing and zero pressure on additional coverage. Worked with me on the order and received the vehicle early and at MSRP. It was so easy with the financing and zero pressure on additional coverage. Everyone at the dealership wanted to make sure it was a great experience. More

Helpful 0

Report | Print

I have enjoyed my 2017 Kia Niro since I purchased it in September 2017. It was the first model in this line and had a few issues. The sales as expected didn't do much after the initial sale. The service September 2017. It was the first model in this line and had a few issues. The sales as expected didn't do much after the initial sale. The service department has went downhill in recent years. I have had to replace both headlights multiple times and the only solution offered was expensive diagnostics. They convinced my wife to pay over $138 for 2 new lamps even though only 1 was out. Told her if they went out in less then a year bring the car in and they will replace and figure out what is going on. It went out yet again but because it's been over 12,000 miles the warranty is no good. Wanted to charge her $238 just to look at it. I had autozone replace it for $21 free labor and to no suprise the old lamp is the exact same make and model. I'll be looking for a new dealership that wants to keep the consumer coming back. More

Helpful 0

Report | Print