Rob Noakes | Page 2

Great new Lexus I worked with Chris Beto in purchasing my new Lexus ES 350. He was always polite, helpful and encouraging. Chris didn't try to talk me into buying I worked with Chris Beto in purchasing my new Lexus ES 350. He was always polite, helpful and encouraging. Chris didn't try to talk me into buying something that I wouldn't be happy with. He wanted to find a car that I would really like, and he did. I also worked with Matt Jensen in closing the deal, which turned out to be a good one. Steve Anderson also was very helpful in putting on my license plates and IPass. I had a Lexus to trade in so I always have taken my car to Lexus for servicing. Everyone at the dealership is very friendly, helpful and polite. More

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A place and people you can trust My wife and I just bought a lexus Rx . Dealing with chris and the manager , Matt and the business manager John who did the finances and the insurance My wife and I just bought a lexus Rx . Dealing with chris and the manager , Matt and the business manager John who did the finances and the insurance was a breeze. every one was very accomodating and professional . our sales person, Chris went the extra mile to assist us in the process and gave all the options to get what we needed. I could not ask for a better, friendly and profesional service. I told Chris , It is nice to deal with people that we trust. and that is the simple truth. Dealing with Jeff and Bob at the service department for previous service has been very pleasant and friendly and with flexibility More

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Exceptional Service Post-Warranty I recently reached out to Mike Sartino for assistance for my 2007 Lexus IS350 (i purchased from Mike). My IS is 8 years old and out of warranty, and t I recently reached out to Mike Sartino for assistance for my 2007 Lexus IS350 (i purchased from Mike). My IS is 8 years old and out of warranty, and thus, did not anticipate for such a high level of help and care. However, Mike instantly remembered me from nearly a decade ago and carefully guided me towards my options and had me in their service department that very weekend. From there, Rob Noakes helped me order my parts and set me up to pass my emissions test in no time! My experience with Lexus of Rockford is and continues to be an amazing one. The team has a great community vibe and that equates to- efficient, friendly and reliable service! I highly recommend Lexus of Rockford to anyone that is looking for a new Lexus or needs service to their current one! More

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Excellent experience I worked with Steve Anderson to find the right vehicle for my needs. He explained the options and features patiently because this car was a significa I worked with Steve Anderson to find the right vehicle for my needs. He explained the options and features patiently because this car was a significant upgrade from my previous transportation. The other people at the dealership have also been professional and very helpful. More

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Awesome experience! I had my car towed into this dealership and quickly needed to decide whether to do the repairs or make a purchase. The guys were really helpful in gui I had my car towed into this dealership and quickly needed to decide whether to do the repairs or make a purchase. The guys were really helpful in guiding me in this decision without any pressure. I'm super happy with my "new to me" car and would definitely recommend this dealership. Be sure to ask for Chris Beto! More

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The service department is always outstanding. Jeff and Rob are extremely helpful. The service area is always clean. Recall notices have been automatically resolved without my intervention. Rob are extremely helpful. The service area is always clean. Recall notices have been automatically resolved without my intervention. More

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From the time I made the decision to purchase a vehicle, I received AAAA+ customer service from all Lexus of Rockford employees I had contact with. This dearlearship has the qualifications and standards to I received AAAA+ customer service from all Lexus of Rockford employees I had contact with. This dearlearship has the qualifications and standards to ensure that they provide the highest quality of customer service to their customers whether you are just getting service for your vehicle or buying a new vehicle. This Dealership's personnel were committed to go beyond their means in ensuring that we received quality service from the time we decided to purchased the vehicle to the time we had the vehicle detailed. I greatly appreciate the time and effort Chris, Dave & Bob took to ensure that I was satisfied. Thank you. I must add that I purchased a Lexus from this Dealership in 2004 & i was impressed then and know they continue to serve their customers to ensure that customers are thoroughly satisfied. They have only gotten better. We are extremely pleased. Not only are sales people courteous but also the Service department people are courteous and helpful. Special thanks to a great group of individuals. More

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