Our visit was a warranty service on ppm plan. Our service advisor Rob Picone is always there when we need him and gives professional advise.
Other Employees Tagged:
, Rob Picone & Rick Gonzalez
"Mercedes Benz of Smithtown"
- TRACY KRAUS-BRATONE
What can I say.. I have been purchasing vehicles for over 10 years now. Mercedes Benz of Smithtown offers robust sales and service to all of their customers. I am proud to have them as my dealership of choice. Rob Picone, in the Service Dept. is one of a kind!
"Very prompt and polite service"
I recently scheduled my 10,000 mile service for my 2018 E400 Coupe.
I scheduled an appointment online for 9:30am on Saturday
I arrived at approximately 9:15. After waiting for just a few minutes I was checked in by my service advisor, Rob Picone.
The service took approximately 1 hour, as I was told, of which I waited in the lounge. I received a text message once it was completed
There was bagels, muffins and coffee.
Everyone was very polite, and I am satisfied with the service I received
"Top notch service all around ! "
I am extremely happy with my experience with Fritz ! We were able to get the deal done with no pressure . Trent and Vic were great to deal with as well . I have been dealing with this dealership for the past 3 years and all areas between the service and sales department have been great ! Customer service is key in my opinion and Fritz and the Mercedes Benz of Smithtown team have shown and proved that they feel the same way . I would highly recommend for anyone who is in the market to deal with Fritz , Trent and Vic aka “ My Benz dream team “ .
Rob piccone has been my service specialist for years. He is always straight forward with what needs to be done and does not try and add extra unnecessary work to my order.
Always great service at Smithtown Mercedes. I have bought and serviced about 12 cars with them over the past 20 years. Would not go anywhere else.
"Excellent service "
- Lisa 14
They provided excellent service very quickly they were very understanding with the issue that we were having would definitely use them again Rob was my service advisor he was excellent I would highly recommend
"K.M "Excellent Service and Professionalism""
MB of Smithtown displays class, professionalism and quality work in there service department. I have purchased 5 Mercedes from this dealership in the past and they have always treated me like family. Recently when my wife was diagnosed with back issues from cancer Bill Riedel and Steve Godden accommodated us in regards to getting my wife into a comfortable vehicle to help my wife in her situation. Since 1995 Andy Schleiffelder and Bob Vella in the past were my service advisors who did an extraordinary job and now Rob Picone is assigned as my service advisor. My vehicle had problems when accelerating from the start position it would buck and loose power.Rob worked with Bob Vella to get my problem solved. They had one of their top technician take a test drive with me and he was able to diagnose the problem. After working on my vehicle and determined to get the situation rectified, it was accomplished. I was updated by Rob Picone every step of the way. MB of Smithtown is the place for purchase and or service, there is no need to look any further.
My experience with Rob Picone was Excellent. He was very attentive and responsive. My problem was addressed quickly. Great Customer Service at the Smithtown Location.
"Always a pleasure "
Only problem this time after service they couldn't find my car. Went to Rob Picone he found it. Been dealing with Rob for 3 years. He is the "BEST"