Robbie Yates

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us such a glowing 5-star review! We're thrilled to hear that you had a positive experience with Davan and our team at National Automotive Group. Providing professional and helpful service to our customers is our priority, and it's wonderful to hear that Davan went above and beyond to assist you. We pride ourselves on delivering top-notch service, and your feedback reaffirms the hard work we put in every day. We will be sure to pass along your kind words to Davan and the rest of our team. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you once again for choosing National Automotive Group. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a positive five-star review for National Automotive Group! We greatly appreciate your kind words and are delighted to hear about your consistently excellent experiences with our team. Ensuring that our customers receive courteous and professional assistance is a top priority for us, and we are thrilled that our service personnel have been able to make your visits convenient and stress-free. Your satisfaction and peace of mind are incredibly important to us, and we are glad that our team has been able to deliver on this promise consistently. Your feedback is a great source of motivation for us as we strive to maintain the highest standards of service excellence. We are committed to providing you with the same level of outstanding assistance and support during all your future visits to National Automotive Group. Thank you once again for choosing National Automotive Group. We truly appreciate your business and look forward to serving you for many years to come.

National Dodge Chrysler Jeep Ram responded

Thank you immensely for taking the time to share your outstanding experience with us at National Automotive Group! We're thrilled to receive your glowing 5-star review and to hear that our team, Jessica, Danielle, Lorenzo, Pete, and our detail team, provided you with exceptional service from start to finish. Ensuring that our customers feel welcomed, informed, and valued is our top priority, and we're delighted that you felt at ease throughout your time with us. We take great pride in maintaining a clean and organized facility to enhance your experience, so it's wonderful to know that this aspect did not go unnoticed. We greatly appreciate your recommendation to your family and friends. Word-of-mouth referrals are the highest compliment we can receive, and we're honored that you trust us to take care of your loved ones' automotive needs as well. Should you ever require any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to ensure that your ownership experience remains nothing short of exceptional. Thank you once again for choosing National Automotive Group, and we look forward to serving you and your referrals for many more years to come!

National Dodge Chrysler Jeep Ram responded

Thank you so much for your fantastic review! We're thrilled to hear about your positive experiences with Axel and Jerome at National Automotive Group. Providing exceptional service and expert product knowledge are values we prioritize, and we're delighted that both Axel and Jerome exceeded your expectations in this regard. We'll be sure to pass along your kind words to both Axel and Jerome. They'll be thrilled to hear that their efforts made such a positive impact on your car-buying experience. We're fortunate to have them as part of our team. It's wonderful to hear that the paperwork process went smoothly and efficiently for you. We understand that your time is valuable, and we strive to make the purchasing process as seamless as possible for all our customers. Thank you for choosing National Automotive Group for your vehicle purchases, and for trusting us with your business. We look forward to the opportunity to serve you again in the future. If you ever need anything else, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

We are absolutely thrilled to read your glowing review of National Automotive Group! Your kind words about our pricing, service, and parts mean the world to us, and we're delighted that you had such a positive experience with us. Ensuring that our customers receive excellent value, top-notch service, and quality parts is always our goal, and we're overjoyed that we hit the mark with you. Your satisfaction and feeling of being cared for are incredibly important to us, and we're thrilled to have earned your trust. Thank you for choosing National Automotive Group and for sharing your experience. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to continuing to provide you with exceptional service in the future.

National Dodge Chrysler Jeep Ram responded

We would like to thank you for taking the time to leave us your feedback. We are over the moon to hear that Brian was able to get you in the vehicle that you wanted! Customer Satisfaction is a priority with us and are glad to hear that we were successful. Thank you for your business and please feel free to reach out to us should you need our assistance in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your outstanding 5-star review with us! We're thrilled to hear that you consider us the best and appreciate our commitment to continually improve your visit. Your satisfaction is our priority, and we're grateful for your acknowledgment of our vigilance to meet your needs. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We value your continued support and look forward to serving you with excellence in the future. Thank you for choosing National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your outstanding 5-star review! We're thrilled to hear that you found our services at National Automotive Group to be amazing and timely. Efficiency is a key focus for us, and we're delighted that you consider us one of the most efficient dealerships you've encountered. Your feedback motivates us to continue delivering exceptional service. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

We appreciate you taking the time to provide feedback on your recent experience at National Automotive Group. We sincerely apologize for any inconvenience you may have experienced with the service for your 2014 Ram 1500. Your detailed account is concerning, and we want to assure you that we take customer feedback seriously. We have investigated the matter, and it appears there might have been some miscommunication during the diagnostic process. We apologize for any frustration this may have caused. In response to your concerns about the inaccurate diagnostic and unnecessary repairs, we have looked into the situation. Our service advisor, Green, has rectified the situation by refunding your diagnostic fees. We acknowledge that the communication regarding your concerns could have been handled better, and we're actively working to improve our processes to prevent such instances in the future. Regarding the missing fuse and the issue with the Active Grille Shutter, our he had applied direct power to the Active grille shudder and it was not working properly and needed replacement, which may have caused confusion during the diagnostic. When applying direct power to the shudder the fuse is bypassed so it doesn’t matter if it is there or not. We appreciate your clarification on this matter. While we cannot definitively confirm whether the diagnostic was improper, we do recognize that proper communication is crucial, and we apologize for any oversight. We want to assure you that your feedback is invaluable, and we are committed to addressing and improving our services based on your experience. If you have any further concerns or if there's anything else we can do to make things right, please do not hesitate to reach out to us directly. Thank you for bringing this to our attention, and we appreciate your understanding.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group! We're delighted to hear that your new vehicle purchase was one of the most enjoyable times, and that the entire process from start to finish was easy for you. At National Automotive Group, we strive to make the car-buying experience seamless and enjoyable for our customers, and your feedback is truly appreciated. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. We value your trust and are grateful for the opportunity to serve you. Safe travels in your new vehicle, and thank you for choosing National Automotive Group!