Roberto Nunez

Stay away from this dealership. They are straight up scammers. We bought a brand new vehicle from Carlos Fonseca, just to find out that he knowingly sold us a car with a major paint They are straight up scammers. We bought a brand new vehicle from Carlos Fonseca, just to find out that he knowingly sold us a car with a major paint defect. Less than 24hrs later it's back at the dealership. Multiple employees looked at the car over including Tim Saunders from service, their sales manager Alberto Bahler, and another manager James who admitted the substantial cosmetic defect. They kept the car for a week trying to fix it and it took us multiple trips and calls to Toyota corporate for them to finally exchange the car. Their general sales manager Roberto Nunez promised a "key to key" exchange for an identical model and there would be no extra charges, their finance manager Charlie Munoz reassured us that there would be no extra charges as well, except that we just found out that not only they charged us an extra $2,000 on top of what we paid on the original car, but they've also left the loan from the defective car still active on our account. We are still unable to resolve the issues because as soon as any of them pickup our calls they raise their voices and drop the receiver. Absolutely unreal. This is not just bad customer service but is straight up malicious behavior on their part because they have caused us so much harm and grief in the past two weeks. Truly a car purchase from xxxx. More

Helpful 2

Report | Print

Carlos Fonseca is the best! Most polite, respectful, and patient young man I have ever worked with. I recommend everybody looking for a new car to go and ask for him personally! Most polite, respectful, and patient young man I have ever worked with. I recommend everybody looking for a new car to go and ask for him personally! Tell him that Daniel sent you! More

Helpful 0

Report | Print

Help less!!!!!!! Managers in this dealership need supervision.. Dealership service damaged my truck, instead they asked what I wanted, they just decided for me . Besides I have several issues all ma supervision.. Dealership service damaged my truck, instead they asked what I wanted, they just decided for me . Besides I have several issues all managers words is said :I’m going in circles More

Helpful 2

Report | Print

My history with this dealer start when we decided to buy an used Mercedes Benz C 300 2017 on November 21/2021 next day we realized the the radio has no audio , and the check engine come on so I take the car an used Mercedes Benz C 300 2017 on November 21/2021 next day we realized the the radio has no audio , and the check engine come on so I take the car back to the dealer , they try to fix the car but they don’t have the knowledge and necessary equipment to fix it so I made an appointment for Friday December 10 , I left the car on Toyota dealer I call every single day for updates and nothing on Wednesday 15 I drive to the dealer and pick the car myself car still not being fixed they really don’t give xxxx I don’t Recommend no one to buy cars in this dealer More

Helpful 2

Report | Print

I still have my 2004 Toyota Tacoma. So buying a new car is a major deal for me because I keep my vehicles forever. I saw this Rav4 come up on your site and because of your lifetime powertrain warranty, is a major deal for me because I keep my vehicles forever. I saw this Rav4 come up on your site and because of your lifetime powertrain warranty, I decided it would be worth it to drive 3 hours from Orlando to view and potentially purchase this car. I spoke with Nacima and she was very nice. She confirmed the car had navigation and heated seats and I explained I would be there the following morning first thing to test drive the car. When I got there on May 1, 2021, the navigation was not working. I spent 2 hours on the phone with Connect Services and finally, they said that until I purchased the car, they could not remove the previous owner from the car so I could connect to navigation. After purchasing the car, I had to spend another hour on the phone with Connect Services for them to be willing to remove the previous owner and add me with my registration as proof of purchase. They were finally able to fix it. I also asked for the 2nd key for the car. Nacima informed me that only one key was turned in by the owner. I had to order a replacement key and take it to the dealership for it to be programmed because only the Dealerships have the computer software to program the key. That was another $300 out of my pocket and I was told there was nothing that could be done. The Sales manager came and sat with us to work on the price because of all the hassles with the navigation. He wrote down that I would spend $31,000 out the door with tax, tag, and title if the cost of the new tag was $450. Since I had a transfer tag, the $31,000 would be reduced by the difference in the tag. That was not done. My transfer tag was $164.50 and I should have had a reduction of $285.50. He also explained that the $899 charge was to have the car ready for me to drive off the lot since it was a used car. It was to perform any maintenance that needed to be done prior to me purchasing the car. I will elaborate on this further down in this explanation. I bought the car on May 1st. On May 5th, I received the Carfax that said the car was overdue for the tire rotation. I took it to Toyota of Orlando and they said they didn't see any maintenance in the system from when the car was turned in. They did see that the rotation was needed and so was an oil change. I know that I have to keep up with the regularly scheduled maintenance in order for the Lifetime Powertrain warranty to stay valid. They also said it was due for an alignment and an Evap Core Clean. I let them do the oil change and the rotation and held off until you guys sent me the maintenance records for the vehicle. I finally received the service records on May 15th. It shows that you only changed the oil on the car on 4/29. Nothing else was performed. The car was out of alignment and the tires were out of balance. I had to take it to Tires Plus on Tuesday, May 18, 2021 to have these services performed. When I purchased the car, it should have been ready for me to drive home. I spoke to James and he said I would have to bring it back to your dealership in order for me not to be charged for those services. I explained that I am 3 hours one way and it would cost me more to drive 6 hours with tolls than it would to just have it done. I am extremely unhappy with the service (or lack thereof) provided by your dealership. James said there was nothing he could or would do to fix the grievances that I have with your dealership. A car should be ready to go when someone purchases it and you can see from the above that it was not. I am reached out to you to see if you would make amends for what I have gone thru with the dealership and the purchase of this car. We are 6 weeks after purchase and I am still having to fight to get things right and completed. I tried to reach out one more time to the General Manager, Andrew Scearce. He forwarded me to Roberto Nunez who also refused to help. Poor buying experience from this dealership! More

Helpful 1

Report | Print

Among other things, they didn't honor my $500 coupon or the list price of the car or the APR rate from the website (for the actual car I purchased--I had printed it out.). Added on $6,000 for products I d the list price of the car or the APR rate from the website (for the actual car I purchased--I had printed it out.). Added on $6,000 for products I did not request and was never consulted about. No doubt partially my fault; however, I agreed to a price on a piece of paper the sales person showed me and went in to sign. I was never shown the very final contract by the finance man (he put it into a sealed envelope which I saw when I got home). I could go on, but my suggestion would be to avoid this dealership. I did get a large portion of my money back, by the way, but I can help feeling that because I am older and a woman, they thought I might be an easy target. More

Helpful 2

Report | Print

We placed a 500 deposit on a 2015 Nissan Juke via CC. We were told the car was put to the side and it was ours. We arranged a shipper as we were out of state. We arranged bank to wire money n Monday as it were told the car was put to the side and it was ours. We arranged a shipper as we were out of state. We arranged bank to wire money n Monday as it was a Friday afternoon and credit union was closed. Salesman called the next morning and said they took another deposit and whoever got the money their first won the car. Normally I would tell a shady business tactic like this to shove it!! But the way they were acting I was concerned they would keep our deposit. Bank was minutes from wiring money on Monday when dealer called and said we lost the competition and the other people got it??? Told them what I thought of their dealership. No apology nothing.. CC refunded. Next day three fraudulent charges on our card from that city in Florida. Had to cancel CC and refute changes with CC company. Avoid this place at all costs. Getting this info out as much as I can..BBB and any review site. These guys re crooked with no ethics.. Beware!! More

Helpful 1

Report | Print

This was the best car buying experience I have been through. I have purchased five cars previously at other dealerships and I will never buy a car anywhere else! These guys were very patient and ensure through. I have purchased five cars previously at other dealerships and I will never buy a car anywhere else! These guys were very patient and ensured I got the best deal on my Corolla. They got my car payment lower than I was even expecting. I am very happy with my new go-to dealership! More

Helpful 0

Report | Print

Southern 441 Toyota is the greatest TOYOTA in the United States, the service is always efficient & fast. They get you in. Take care of your wishes, and then get you out. You’re always updated with anything States, the service is always efficient & fast. They get you in. Take care of your wishes, and then get you out. You’re always updated with anything and everything going on. I will not shop at any other toyota More

Helpful 0

Report | Print

Thank you Toyota 441 I f you're looking to buy a car, lease, etc. don't hesitate to go to Toyota 441. I always have great experience with the staff. Thank you Fedler Euge I f you're looking to buy a car, lease, etc. don't hesitate to go to Toyota 441. I always have great experience with the staff. Thank you Fedler Eugene and manager Roberto Nunez for your best customer service. A special thanks to Fedler Eugene . He 's very polite, friendly, helpful, professional, and efficient. He made my recent car purchase an amazing one. I will always use your service and refer friends and family. Thanks again! More

Helpful 0

Report | Print