Rod Franey | Page 2

I wanted to compliment the team in a recent buying experience. I worked with Chris in sales and Rod in finance. They were each helpful, professional, and a pleasure to work with. The first Hyundai gua experience. I worked with Chris in sales and Rod in finance. They were each helpful, professional, and a pleasure to work with. The first Hyundai guarantee (oil change, engine, etc) was a key differentiator. In addition, Wendy and Brett in service did a great job at fixing the “we owe you” list. I do not typically send recommendations like this, but I believe your team did an excellent job from start to finish. More

Helpful 0

Report | Print

Marcus helped my Husband and I choose my newer Car. We went to the dealership just to look and take a simple test drive and see what other models they had available. Marcus approached us and helped us get went to the dealership just to look and take a simple test drive and see what other models they had available. Marcus approached us and helped us get the vehicle I came for as well as an other vehicle I was interested in. We spoke about likes and what features most interested me and then he took us out on a test drive. Throughout the whole process he was very informative and honest and easy going, which lead to us agreeing to purchase the 2019 Sonata. It was a very relaxed and no pressure scenario, and overall we had a very positive experience and will recommend this dealership and Marcus to our friends when they’re up for a new vehicle. More

Helpful 0

Report | Print

This is the second time I’m buying from First Hyundai and I absolutely love the service and my car! The team was knowledgeable, patient (I ask a lot of questions) and efficient! I felt heard and valued as a I absolutely love the service and my car! The team was knowledgeable, patient (I ask a lot of questions) and efficient! I felt heard and valued as a customer. The team worked diligently to make sure I was satisfied with my purchase all while making sure the process was done in a timely manner. I would absolutely recommend First Hyundai! More

Helpful 1

Report | Print

Marcus was extremely helpful, knowledgeable and fair! He made the car buying experience easy and fun. I enjoyed how honest and upfront he was. I will be bringing my family to see Marcus when they are ready made the car buying experience easy and fun. I enjoyed how honest and upfront he was. I will be bringing my family to see Marcus when they are ready for a new car! More

Helpful 1

Report | Print

A Car Dealership with Intergrity Needing a car quickly before the holiday, I was interacting with 4 different dealerships . Three of the dealerships kept giving me numbers that sound Needing a car quickly before the holiday, I was interacting with 4 different dealerships . Three of the dealerships kept giving me numbers that sounded great until you needed a actual number in writing. Then the numbers would change drastically citing different fees ,taxes ,incentives and other hidden costs. Dealing with Katie Bedard at First Hyundai was totally different. She outlined four different prices each with exactly how much down (total money needed at signing w/everything included) and what the monthly payment would be. Not only was it the best price , the 2019 Sonata, also the best vehicle. Once in the dealership, Jeff Andrade , made the process easy and quick. Jeff was very knowledgeable and considerate. And we got this amazing car at the price given to me and not a penny more. Also, First Hyundai appreciates all Veterans not just active duty or those separated within the last year. Thank you for supporting all Veterans. More

Helpful 0

Report | Print

Erin in Wonderland Dave Sacco made what I thought would be a daunting experience into the most pleasurable purchase I have made in a long time! Highly recommended. I lov Dave Sacco made what I thought would be a daunting experience into the most pleasurable purchase I have made in a long time! Highly recommended. I loved the experience and I adore my new Wheels!!! More

Helpful 0

Report | Print

Purchased a new car My husband and I purchased a new 2019 Hyundai tuscon and worked with Derek. Derek was great! Very thorough in his explanations of the car, very friend My husband and I purchased a new 2019 Hyundai tuscon and worked with Derek. Derek was great! Very thorough in his explanations of the car, very friendly, and never pressured us! He gave us the time we needed to make the best decision for us. When we decided we wanted a tuscon he made the price work for us! We had a tight budget and he did everything he could so we could end up with the car we wanted for the right price! I highly recommend him and will return to first Hyundai for any future car purchases. Thanks so much Derek! More

Helpful 0

Report | Print

Overall Good Experience I’d love more than anything to give this dealership a 5 star review. The entire process from test driving to finalizing the loan was great. Our sales I’d love more than anything to give this dealership a 5 star review. The entire process from test driving to finalizing the loan was great. Our sales person Mark advocated for us and got us in the car we drove two hours to buy (certified pre-owned 2017 Santa Fe). We were first attracted to First Hyundai because of their extensive certified pre-owned inventory. Needless to say we traveled quite a distance. The drive was worth it when we drove away (the same day - even though it was a Sunday) with our certified Santa Fe. It was busy at the dealership as it was President’s Day weekend, but we were well taken care of from start to finish. The reason I only gave a three star review was because the dealerships follow through was not great. Since we traveled so far and I purchased the vehicle on a Sunday, the dealership was going to send the registration overnight to me once it came in. Unfortunately, the person who handles the mail in the office never paid the postage. So... needless to say the registration was supposed to arrive on a Saturday at the latest, but since the postage wasn’t paid the package went to the post office in the next town instead of being delivered to my mailbox. Since I live in a rural location we then had to wait until Monday to pick it up and pay for the postage. This required me to take time off from work to complete the inspection, which was now also a day late by law. Long story short, if the postage was paid or if the dealership simply didn’t promise that they could mail it to me on time, I would have either had the registration or made the trip to the dealership to get it. Hindsight, it would have been worth the trip. I’ll be going back this weekend for my first oil change, and to program a second key (that wasn’t available at the time I purchased the vehicle, but was promised to me). I’ve also discovered that the AC does not work so they’ll be taking a look at that too. My hope is we receive the service we did at the beginning of our car buying experience at the dealership and the service department staff are as good as Mark and Rod were. More

Helpful 0

Report | Print

Dealer has great deals on the Genesis fresh off of leases. Great place to find low mileage fully optioned Cpo Vehicles. for about half the sticker price. they also offer Hyundai extended 125,000 mile bumper t Great place to find low mileage fully optioned Cpo Vehicles. for about half the sticker price. they also offer Hyundai extended 125,000 mile bumper to bumper warranty at a decent price. Just make sure everything is done before you take delivery so you don't have to make multiple trips back to the dealer More

Helpful 0

Report | Print

Great experience awesome employees I had a good experience with katie and Jeff can’t forget rod they did everything in there power to get me and my family in a new car as quick as pos I had a good experience with katie and Jeff can’t forget rod they did everything in there power to get me and my family in a new car as quick as possible I highly recommend going to see them if u need a new vehicle! Great customer service !! Thank you guys so much !!!! More

Helpful 0

Report | Print