Rod Franey | Page 8

Horrible customer service The customer service is poor. One the paperwork was signed I felt that I was treated like crap. Days and many voicemails were left before I received a The customer service is poor. One the paperwork was signed I felt that I was treated like crap. Days and many voicemails were left before I received a call back. Still waiting for answers with the finance department. I wish I had room to write more. I will not go back and will not refer anyone to this dealership. More

by cheryl42773 Verified Customer Verified Customer

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My Hyundia for life After doing a lot of online research I had decided to try out the new Hyundia Santa Fa Sport. Going through True Car with Consumer Reports they lead m After doing a lot of online research I had decided to try out the new Hyundia Santa Fa Sport. Going through True Car with Consumer Reports they lead me to First Hyundia. After test driving my new Santa Fa Sport the rest was extremely easy. Price had been set with True Car only had to work out what extras I wanted and my trade in and I was driving my new Santa Fa home for the 4th of July fireworks. More

by merk37 Verified Customer Verified Customer

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Great experience Great staff, I had no problems. Chris, Anthony and Rod were a great deal of help. Best purchase made, fast delivery, quick process. Got in to see Rod Great staff, I had no problems. Chris, Anthony and Rod were a great deal of help. Best purchase made, fast delivery, quick process. Got in to see Rod that day and got out less than an hour later. Couldn't have gone better. Very pleased. More

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16 Tuscon limited Some negotiation misunderstanding but the overall experience was very good. I would and will recommend First Hyundai to friends. Looking forward to ha Some negotiation misunderstanding but the overall experience was very good. I would and will recommend First Hyundai to friends. Looking forward to having our service done here. More

by BByrnes158 Verified Customer Verified Customer

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Great people I was given great service by my salesman. Very patient with me being that I have a translator and gave me exactly what I wanted I was given great service by my salesman. Very patient with me being that I have a translator and gave me exactly what I wanted More

by zhangtiehubo Verified Customer Verified Customer

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Great place to buy or lease a car!!! I am just very happy that I stopped there on my way to see another dealer cause I never would've got the car I have. Thanks Mark Berman I am just very happy that I stopped there on my way to see another dealer cause I never would've got the car I have. Thanks Mark Berman More

by annebooth175 Verified Customer Verified Customer

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Love the Santa Fe..! Second car I have gotten from First Hyundai, the first was an Elantra that I traded in with over 100K miles and had no major problems, needed a bigger Second car I have gotten from First Hyundai, the first was an Elantra that I traded in with over 100K miles and had no major problems, needed a bigger car so we looked at the 2017 Santa Fe Sport and it was perfect, they even added a sunroof for me.. Great experience and would go back again for my next car.. More

by casinellid Verified Customer Verified Customer

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very good experience Just went there to find out how much my husband's car was worth but ended up trading it for a new sonata. The salesperson James was that convinci Just went there to find out how much my husband's car was worth but ended up trading it for a new sonata. The salesperson James was that convincing and do not regret our decision. More

by jivaratnam.sj Verified Customer Verified Customer

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Best salesman Chris Antone Barbara and I couldn't be more satisfied with the staff at First Hyundai. From the point I was first interested in the 2016 Elantra I bought as a walk Barbara and I couldn't be more satisfied with the staff at First Hyundai. From the point I was first interested in the 2016 Elantra I bought as a walk-in with the Elantra’s information and my mind set on that vehicle. Chris Antone I’d give him all 10’s he greeted me at the door he was very helpful and at no time did I feel pressured by any of the staff. We sealed the deal in less than 2 hours including test drive with no haggling on price or finance. We came back that Saturday to pick up car and everything was ready Rod in financing had even gotten a better percentage then was quoted along with the best warranty in the business it was a win for my family and I. I would recommend First Auto group to anyone without hesitation. I was done and had my New Elantra to drive home in less than 2 hours. The short time frame we had at dealership was important because we had to young children with us 2 and 5 and the staff was fantastic and understanding with the chaos that small children can bring into picture. Again I would send any of my friends to do business Chris is the best salesman I have dealt with in a long time and that is coming from a former Hyundai salesman from way back in 1992. Chris Antone is the best and we will be back when the time comes for us to upgrade my wife’s vehicle. V/R Kevin and Barbara Foley More

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Worst RUDEST INCOMPETENT dealers - DO NOT BUY FROM THEM!!!!! THIS IS THE RUDEST, MOST INCOMPETENT LYING DEALERSHIP EVER! DO NOT BUY FROM THEM. THEY ARE LAZY AND DO NOT PERFORM THEIR JOBS. THEIR CUSTOMER SERVICE THIS IS THE RUDEST, MOST INCOMPETENT LYING DEALERSHIP EVER! DO NOT BUY FROM THEM. THEY ARE LAZY AND DO NOT PERFORM THEIR JOBS. THEIR CUSTOMER SERVICE DEPARTMENT LIES AND IS RUDE TO CUSTOMERS. THE MANAGERS FULLY SUPPORT THIS ATTITUDE. THEY ARE ALL SWEET AS HONEY UNTIL YOU BUY, THEN MAKE YOU WAIT EXTENDED TIMES, CALL YOUR PHONE WITHOUT ANNOUNCING THEMSELVES OR BEING THE SLIGHTEST POLITE. INSTEAD OF PROVIDING YOUR CAR THE SAME DAY THEY WILL SAY IT WILL TAKE 2-3 DAYS (NO MATTER HOW LOING IT HAS ALREADY BEEN). THEY DO NOT FINISH OR GO OVER THE CHECKLIST OF ITEMS YOU ARE SUPPOSED TO BE PROVIDED IN YOUR CAR --> MINE WAS MISSING THE FIRST AID KIT. I DO NOT KNOW WHAT ELSE BECAUSE THEY ILLEGALLY KEPT MY WINDOW STICKER. I WOULD NAD WILL NEVER RECOMMEND THEM. THEY MADE MY LIFE MISERABLE, STRESSFUL, AND OVERLY EXPENSIVE. I HAD TO PAY FOR GAS FOR A WASTED TRIP 30 MILES EACH WAY - 60 MILES IN TOTAL (AND EXTRA $12 IN GAS), PLUS $ TO HER SCHOOL FOR KEEPING HER LATE(R) IN THE DAY. IF I COULD, I WOULD RETURN THE VEHICLE AND BUY IT ELSEWHERE JUST TO AVOID THE WORKERS. THEY ONLY SHOWED ME SOME MANNERS AND RESPECT AFTER MY HUSBAND CALLED AND SPOKE TO THE MANAGER ON DUTY. I DOUBT IT WILL LAST. AFTER MY PURCHASE THEY WERE ONLY POLITE TO MY HUSBAND, NOT ME! I ONLY HOPE IS THAT THEY REMEMBER TO BE POLITE AND I DON'T HAVE TO HAVE MY HUSBAND CALL THEM AGAIN OR COME AND REMIND THEM ABOUT THEIR DUTY TO CUSTOMERS AND BASIC POLITENESS. I AM NOT SURPRISED THAT THEY HAVE NOT CALLED TO CHECK ON MY SATISFACTIONS LEVEL. More

by JULIE.TSOHANDARIDIS Verified Customer Verified Customer

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