My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. Rod was great making all the arrangements with finance and Pat is always making sure my Q5 is well-maintained. I will be turning over my Q5 to my nephew in 2 years, so I will be back for another Audi!
"Best Service Department, PERIOD."
I have dealt with many service departments in my lifetime and have had many good and bad experiences of the like. Germain Audi's service department is far and above the best I have ever dealt with. They are very knowledgeable, friendly and willing to always go the extra mile. Patrick in particular is one of the most professional service techs that I worked with. If anyone needs to have their Audi serviced from the most minor to most complicated, look no further than Germain. You will not be disappointed.
"Excellent Customer Service"
Rod was outstanding throughout the buying experience. He made the process a pleasure. I usually dread the car buying process, but he really went out of his way to make it the best car buying experience I have had in a very long time.
"Follow up visit"
I am VWguy, who was ignored on my first visit and at the enticement of a free tank of fuel I returned. Let me tell you honestly, do not waste your time. I was treated nicely but by the most least enthusiastic salesperson I have ever seen. After test driving a Q5 and mentioning that the 2.0 was seriously lacking in power I was never given any other options or even the mention of the 3.0, and basically treated like I was there for the $20 worth of free fuel. Trish don't bother contacting me again. There is a dealership that will get about 50k from me, just not yours.
"First Class in Customer Quality! "
I purchased a new Audi from Rod Strozier in recent weeks and it was the BEST experience I have ever had in working with a dealership. In my profession, Service, Value and Quality is our primary focus everyday and the experience Rod provided me was First Class! Great work Rod, I will be sure to tell everyone and be back to see you in the future!
"ABOVE AND BEYOND"
I just purchased an Audi A5 from Germain Audi. My Sales Consultant, Rod Strozier was the best!! Rod provided customer service that was so above and beyond the average consultant I WANTED to buy from him. He was relentless in his commitment to find the exact car that I wanted and provided constant followup. I would highly recommend Rod and the Germain dealership to anyone.
Our car buying experience of an A8 at Audi of Ann Arbor and Rod Strozier was great. Rod made everything go smoothly and was very mindful of our schedule. Rod is very knowledgeable about the vehicle and all of the the available options. At delivery, he made it quick and easy. We highly recommend Rog Strozier and Audi of Ann Arbor.
"Poor Buying Experience"
My experience as a perspective buyer was terrible. I ultimately did not buy a car from them.
I went in 4 times to look or test drive an new A3 Audi. I started with Rod. After that, I was shuffled to whomever had a few minutes free, including the manager and the technical support person. Possibly it was because I came in looking at the lowest price range of the inventory (they also sell Porsche). The reason does not matter. If they had been a bit more attentive, and if there had been continuity of one sales representative, they could easily have sold me a car.
Other Employees Tagged:
, One drive was the technical/computer person.
"PURCHASE OF 2015 AUDI Q5"
I purchased a 2015 Audi Q5 from Don at Germain of Ann Arbor. Don was outstanding. He was very caring and comforting which put me at ease during the purchasing process. I was impressed with his vehicle knowledgeable which was evident when he explained the advantage of the Quattro system during my test drive.
Kashaka was superb in handling all the financial aspects of my purchase. He was very organized and methodical as he presented all the purchasing documents to me. He explained every detail of the entire contract. He was eager to answer all my questions and did an outstanding job of presenting all the available packages and purchasing options.
Rod did an excellent job explaining all the equipment and features of my vehicle. He programmed the phone system for me. He systematically guided me thorough all the different phone functions, navigation system features and climate control settings. He even demonstrated the “candy bar cooler” adjustable air conditioning outlet in the glove box.
Overall, my purchasing experience went very smoothly. I would highly recommend Germain of Ann Arbor to anyone who is thinking of purchasing a vehicle.
"An Excellent Experience!"
Rod and Staff found me the car I wanted, delivered the vehicle: Allen corrected the "scratches" in paint, and provided a very nice loaner vehicle.
Other Employees Tagged:
and Rod Strozier - Sales Staff (purchased a VW)