Roger Russell

I highly recommend Honda of Cleveland. The service department is awesome. If you are looking for great quality work Honda is the place to go. The service department is awesome. If you are looking for great quality work Honda is the place to go. More

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In my opinion Roger is the BEST in the service department. He goes above and beyond his call of duty to make me happy! Always willing to explain in detail what is happening with my vehicle. department. He goes above and beyond his call of duty to make me happy! Always willing to explain in detail what is happening with my vehicle. More

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I have been a Honda girl my whole life. I have used Honda of Cleveland multiple times for purchases and service and never had an issue. On 12/29/21 I scheduled an oil change, my car was flashing A16, and I n of Cleveland multiple times for purchases and service and never had an issue. On 12/29/21 I scheduled an oil change, my car was flashing A16, and I needed them to check my alignment. Backing tracking just a bit, my vehicle has been pulling to the right since I bought it in 2020. At my first oil change I asked them to check out the alignment, they said they did, and found nothing wrong. So back to this appt., after having my car a few hours Roger calls me to tell me that the reason my car was pulling was not necessarily my alignment being off but that it was because my tires were so bad. He also suggested that I must have hit something to help aid this problem. So back tracking a bit more, about three months prior to this appt I had my oil changed and tires rotated and nothing was said about my tires having wear on them?? They checked out fine. I am no car technician but you would think if my tires were bad enough that they were requesting I replace them on 12/29 that they would have shown some signs of wear three months ago?? So with all of this being said my service appt that I was planning to be somewhere around $200.00 turned into a $1500.00 appt. My frustration isn't from having to buy the new tires, that's just part of owning a car, it's the fact that I feel like the purchase could have been prevented had they found the problem when I first had them take a look. More

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I will start by saying I went to have my 2016 Honda Civics air refueled. They couldn’t fill my car with freon and said the air condenser was leaking. They informed me of the extended warranty that Hond Civics air refueled. They couldn’t fill my car with freon and said the air condenser was leaking. They informed me of the extended warranty that Honda had placed on condensers for 2016-2019 models. I contacted Honda Motor Company and was advised to take it to a Honda Dealership. So I took it to Honda of Cleveland. I was informed that my condenser had road hazard damage and wasn’t covered along with a bad compressor. The estimated cost was $2700. So I picked my car up and took it to another certified mechanic hoping to get my car fixed at a cheaper rate. I was then informed the only thing wrong with the condenser is corrosion which is why Honda Motor company extended the warranty on this model. There is absolute no road hazard issue of any kind. Also my compressor isn’t bad either. So now I have had 2 mechanics verify this. I contacted Honda Motor Company with my documented proof and now they are agreeing to cover my confessor under the warranty. More

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Purchase of 2019 CRV Michael Ray was very helpful and knowledgeable of car. He was very patient and great to work with. All of the folks at Honda of Cleveland are always v Michael Ray was very helpful and knowledgeable of car. He was very patient and great to work with. All of the folks at Honda of Cleveland are always very nice and go out of their way to make sure I am always taken care of. I always came here for my scheduled maintenance on our 2012 Accord as well and have been very pleased. I would highly recommend Honda of Cleveland for your next Honda purchase. Very satisfied! More

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Excellent Service Got my car serviced this past Friday at Honda of Cleveland. As usual, received excellent attention and care, in addition to speedy service so that I c Got my car serviced this past Friday at Honda of Cleveland. As usual, received excellent attention and care, in addition to speedy service so that I could get on in to work. Mark Duncan and the team are A+. Appreciate them and know that I will be taken care of, always. More

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Always Top Notch Service Mark has always gone above and beyond in helping us with our service. We had our Pilot serviced and it turns out the part was "possibly" under warrant Mark has always gone above and beyond in helping us with our service. We had our Pilot serviced and it turns out the part was "possibly" under warranty. Mark went after it like a dog on a bone to ensure that the part was indeed covered and saved us a lot of money. Thanks, buddy! More

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Great Service at Honda of Cleveland I had a oil change while still under warranty. My service was quick, comprehensive and pleasant. I like the quick appointment access through online o I had a oil change while still under warranty. My service was quick, comprehensive and pleasant. I like the quick appointment access through online or using the Business card. It is appreciated when you are a busy customer. Thanks for having good people like Will Oltz. More

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Great experience! This was my second time trading cars with Honda of Cleveland. Their sales department, service department, and everything in between is superb! Andre i This was my second time trading cars with Honda of Cleveland. Their sales department, service department, and everything in between is superb! Andre is a great guy who was very helpful but did not pressure me to buy anything! Rodney, the sales manager, was fantastic! Roger in the service department is super friendly and very helpful! Brandon in the finance office was also really great! If you’re in the the market for a new vehicle, go visit these guys! More

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Excellent The service you receive here is outstanding! This is my fourth Honda I have bought from them and I will be back! I also have my car serviced here as The service you receive here is outstanding! This is my fourth Honda I have bought from them and I will be back! I also have my car serviced here as well. The service department goes above and beyond! More

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