Ron Alassaf | Page 3

Customer service I recently bought a brand new Jeep and when I walked out of the office from signing the papers they then told me “they scratched the car here’s a rent I recently bought a brand new Jeep and when I walked out of the office from signing the papers they then told me “they scratched the car here’s a rental till they fix it” bought the car on a Friday and got told it would be done Monday. Didn’t get the car back till Thursday and the people here continued to tell me “well they gave you a rental right?” Then after I get my car the scratch is still visible.. I drove home 45 minutes away to find out I got the wrong spare key and then had to turn right back around and get the correct one. They had bought my car off me and paid off my old loan but I went to the bank the other day and they told me I still had a balance on the loan and the dealership had failed to pay the whole balance. I have called management 2-3 times about my concerns and I get told I will get a call back and never receive a call back. I then called today about the loan situation and the person was very rude and hung up. Overall terrible experience and I will NEVER be buying another car from this place again. Worst customer service I’ve ever experienced. Highly disappointed. More

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Easy to work with Ron and Ryan we very easy to work with and very knowledgeable in their areas.Ron had a lot of knowledge about all the features on the Ram Ron and Ryan we very easy to work with and very knowledgeable in their areas.Ron had a lot of knowledge about all the features on the Ram More

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Outstanding Wonderful,quick experience me and my wife was very impressed by how smooth things went with our purchase of our new vehicle. Thank you very much Wonderful,quick experience me and my wife was very impressed by how smooth things went with our purchase of our new vehicle. Thank you very much More

by JTRETIRE2007 Verified Customer Verified Customer

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Scammers I would highly discourage anyone from buying a car from these crooks! We were never informed of a "dealer prep fee" which is a complete scam! We were I would highly discourage anyone from buying a car from these crooks! We were never informed of a "dealer prep fee" which is a complete scam! We were told the price and that they would absolutely not come down on anything. We loved the car and it was gently used with minimal miles. We were the last customers, literally kept everyone there late signing paperwork and the salesman, Ron made sure we knew he was put out by it when he had to pull his laptop back up. We were told this is the amount+taxes and doc fees approximately $1495. I did not question the higher amount listed as the selling price because it looked right. Only to discover after we left that we were charged an additional $1595 for dealer prep, which was wrapped up in the sale price. We purchased the car on Monday and after several phone calls and voicemails we finally received a return call late on Friday. Dealer prep involved driving it up to the front door and handing us only 1 key. We asked for the spare key and apparently there wasn't one and were not willing to do anything about the key other than call the previous owner. At that point, we were told multiple times that we bought a used car. It is a used car but over 30k, we weren't driving something off a buy here pay here for$1500. I feel like the price tag for their made up prep fee was close to the other price for taxes and was never mentioned so that's their way of getting one over on you. Especially after reading that many others had this same issue with varying price tags. The salesman Ron was so unprofessional, swearing the entire time and smoked twice. Once before he got into the car for the test drive, we had to wait for him to smoke and then while we were discussing purchasing the car. Do not do business with this shady and unprofessional dealership, no matter how good of a deal you think you are getting, they will add your savings to dealer prep. As far as the key, we have called the dealership and Mark agreed to pay half of the price of $300, claiming that's their cost More

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Good service Good people to business with they get u what u want they answered all the questions you want they don't try to beat around the bush with you and the s Good people to business with they get u what u want they answered all the questions you want they don't try to beat around the bush with you and the sales person listens to what you say More

by will8788 Verified Customer Verified Customer

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Relaxing Very courteous shop rep's, normal wait times,the waiting room,clean and kinda cozy,popcorn and movie, didn't want to leave,no stress Very courteous shop rep's, normal wait times,the waiting room,clean and kinda cozy,popcorn and movie, didn't want to leave,no stress More

by AYOUNG079 Verified Customer Verified Customer

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Great in and out service Everyone there was very nice. We were in and out on a Saturday. From room who should us the to the gentleman who did our paperwork they were all frien Everyone there was very nice. We were in and out on a Saturday. From room who should us the to the gentleman who did our paperwork they were all friendly and helpful More

by DANJEN963 Verified Customer Verified Customer

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Good service I had a real good experience with the service dept. I really appreciate the fact that I didn't have to wait too long, and enjoyed the hospitality and I had a real good experience with the service dept. I really appreciate the fact that I didn't have to wait too long, and enjoyed the hospitality and the movie. More

by Booker Verified Customer Verified Customer

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Greatest customer satisfaction Went in not expecting to get a car at all but walk out with a 2018 journey. The salesman was quick and efficient and he didn’t xxxxxxxx me. Finance gu Went in not expecting to get a car at all but walk out with a 2018 journey. The salesman was quick and efficient and he didn’t xxxxxxxx me. Finance guy was really good and helpful. Thanks again for your help guys. Will be back for that new RAM SOON More

by REMONELLIS Verified Customer Verified Customer

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Great service team respectful and hardworking, clean and wonderful waiting area. I think what would help is some donuts or healthy bars. They always keep y service team respectful and hardworking, clean and wonderful waiting area. I think what would help is some donuts or healthy bars. They always keep you updated on your vehicle . More

by steveabrownjr Verified Customer Verified Customer

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