Ron Baca

Service department will overly hype its excellent service, but unless you constantly remind them of the service plan you already paid for, they will nickle and dime you every chance they can. service, but unless you constantly remind them of the service plan you already paid for, they will nickle and dime you every chance they can. More

by Deb Verified Customer Verified Customer

Helpful 0

Report | Print

Always love these folks. Great service, honest, and thorough. Never feel like I’ve been offered unnecessary service. Great service, honest, and thorough. Never feel like I’ve been offered unnecessary service. More

by MJ.PATTERSON Verified Customer Verified Customer

Helpful 0

Report | Print

Bret was a complete gentleman. Great service, and he checked in on me after the service to make my car was still good. Great service, and he checked in on me after the service to make my car was still good. More

by fragoso.arturo Verified Customer Verified Customer

Helpful 0

Report | Print

Im so glad Ron is back in Service. I love working with his daughter too. Thanks so much. I love working with his daughter too. Thanks so much. More

by jfsavage Verified Customer Verified Customer

Helpful 0

Report | Print

Your service department was very professional and helpful. I appreciated the Lyft service as well. helpful. I appreciated the Lyft service as well. More

by mgomer Verified Customer Verified Customer

Helpful 0

Report | Print

Ron Baca is always eager to please the customer. The option to wait in the pleasant waiting area or for Lyft rides from and to the dealership is much appreciated. The option to wait in the pleasant waiting area or for Lyft rides from and to the dealership is much appreciated. More

by ISELKOWITZ Verified Customer Verified Customer

Helpful 0

Report | Print

Easy to make appointments online. Great customer service. Easy to get rides to and from the dealer. Great customer service. Easy to get rides to and from the dealer. More

by mommarow Verified Customer Verified Customer

Helpful 0

Report | Print

Very professional, helpful, and kind service. Took the car for issue and the problem was resolved fast. Staff kept me notified, service was exceptional. Took the car for issue and the problem was resolved fast. Staff kept me notified, service was exceptional. More

by betz007 Verified Customer Verified Customer

Helpful 0

Report | Print

Quick, easy, and painless. Even with additional work needed, I was out the door within the time allotted for the repairs. Communication by staff was excellent. Even with additional work needed, I was out the door within the time allotted for the repairs. Communication by staff was excellent. More

by GMOO124 Verified Customer Verified Customer

Helpful 0

Report | Print

I purchased a used Subaru Outback and the sales portion and finance portion were handled excellently. Logan and Grace were very good and very down to Earth. I am not a fan of sales tactics and will walk and finance portion were handled excellently. Logan and Grace were very good and very down to Earth. I am not a fan of sales tactics and will walk out on a deal if someone tries tactics. I did not experience this at all with Groove Subaru. These ladies were relatable, helpful and I felt had my best interest at heart. The vehicle I purchased had several issues on the drive home and had to be towed back. There were several days between that and the ultimate decision to abandon this deal and look into other vehicles. While I was not happy with the communication during this period and expressed that animatedly, I will say that the people that I spoke to kept their composure and professionalism, even at the height of my frustration. Though I am unhappy with the way the first vehicle performed and the communication back to me regarding the issues, ultimately, Groove helped me to find a vehicle that I am very satisficed with and put together a deal that worked to my ultimate goal. Logan helped me through the second vehicle and never once did I feel as I was an inconvenience even though she essentially had to sell me a second time. Stephen handled the financial part of the second transaction and was also very professional. I'm frustrated that the road was bumpy, but in the end, the goal was accomplished and the staff here stayed professional. More

by JRohrer Verified Customer Verified Customer

Helpful 0

Report | Print