Berglund Luxury Roanoke

I have to give our Sales Consultant, Jon Townsend ⭐️⭐️⭐️⭐️⭐️. My client isn’t the easiest customer, but Jon was beyond helpful and patient as we went through the process. He pulled in the right man ⭐️⭐️⭐️⭐️⭐️. My client isn’t the easiest customer, but Jon was beyond helpful and patient as we went through the process. He pulled in the right managers and kept us informed each step of the way. My client wanted a specific car, with very features and after an exhaustive search they found the car he wanted all the way in TN! It’s being shipped here and then Jon will drive it up to my clients house, teach him how to use all of the features and pickup the loaner car my client is driving now. Jon Townsend may be a “car salesman”, but his honesty, integrity and sincerity makes you feel that you’re working with a friend. He truly believes in the cars he’s selling. No pressure, no “ salesman jargon” Just a sincere person who only wants to sell the RIGHT car for you! He and his “behind the scenes management team” delivered a car buying experience unlike anything I’ve ever seen!!! I’ll be recommending him to anyone I know thinking of purchasing a new car!! More

We cannot recommend Land Rover Roanoke enough! Thanks to the exceptional duo - Sales Consultant John Townsend and Sales Manager Chris - who worked tirelessly to make sure we found a vehicle that m Thanks to the exceptional duo - Sales Consultant John Townsend and Sales Manager Chris - who worked tirelessly to make sure we found a vehicle that matched our vision. Their commitment has left an indelible mark on our hearts. Thank you!!!! More

Had a complete misunderstanding with Range Rover Roadside Assistance and Berglund Luxury of Roanoke. It was everyone's understanding that Roadside Assistance was taking care to reunite the vehicle with the o Assistance and Berglund Luxury of Roanoke. It was everyone's understanding that Roadside Assistance was taking care to reunite the vehicle with the owner. Well the dealership after jumping through hoops made this happen. Just was to THANK TOM SLOAN and BRENNAN VILE for ,making this happen. The reason this customer prefers this dealership is the SERVICE. Anyone anywhere can sale you a vehicle and its the greatest day ever. But returning customers come back due to Service. Also, Tom Sloan THANK YOU for your SERVICE to this country, I truly hope that Range Rover Roadside Assistance reimburses for the reunite cause its the right thing to do. In the future anyone getting Roadside Assistance before anything make sure the dealership and Roadside Assistance is on the same page is all cause the cost should not be on the dealership!! More

Took my 2012 Jaguar in for an oil change and described a chronic HVAC problem. Brennon and the service technician diagnosed a likely cause, recommended a fix, ordered the parts, and installed when the parts chronic HVAC problem. Brennon and the service technician diagnosed a likely cause, recommended a fix, ordered the parts, and installed when the parts came in. System now working fine thanks to their proactive work. More

Worst and most incompetent service department I have EVER worked with. 3 times left my car for SCREAMING brakes “ there’s nothing wrong with them” ( tell that to the people who are terrified when I stop behi worked with. 3 times left my car for SCREAMING brakes “ there’s nothing wrong with them” ( tell that to the people who are terrified when I stop behind them). Had my car 19 DAYS and when I came to pick it up the issue they did acknowledge, requiring replacement parts is STILL BROKEN!! Also MERCEDES BENZ OF ROANOKE (they are one in the same). More

Everyone in this group was awesome. Amazing communication and spectacular follow up. Would definitely recommend to anyone seeking a great value and service. Especially recommend Brian and Wayne. and spectacular follow up. Would definitely recommend to anyone seeking a great value and service. Especially recommend Brian and Wayne. More

Excellent Service I was able to schedule service for my Volvo based on my availability. As promised at scheduling a courtesy vehicle was ready and waiting for me when I I was able to schedule service for my Volvo based on my availability. As promised at scheduling a courtesy vehicle was ready and waiting for me when I arrived at the dealership. Tim was efficient and so pleasant to work with. I appreciated how flexible he was my schedule. Excellent service. Thank you. More

Always professional and helpful...Addresses the problem Always professional and helpful... Addresses the problem with attention to my time and convenience. He looks for best cost option and what is covered Always professional and helpful... Addresses the problem with attention to my time and convenience. He looks for best cost option and what is covered by warranty. More

Disorganized. Inconsistent. Routine car cleaning & detailing took 1 month to resolve. A second key (by contract) was never provided even after repeated inquiries. Salesman invo Routine car cleaning & detailing took 1 month to resolve. A second key (by contract) was never provided even after repeated inquiries. Salesman involved was terminated and dealer provided no alternate POC. Zero follow-up/support for the extended warranty. More