Ron Ward

Had an absolutely flawless and seamless experience leasing a new Grand Cherokee from Randy Rogers! In & out in about 2 hours, and everyone else that was part of the process was great too; Steve Scwhaa leasing a new Grand Cherokee from Randy Rogers! In & out in about 2 hours, and everyone else that was part of the process was great too; Steve Scwhaab in Finance, Sales Manager Joshua Wampole, Used Car Manager Ron Ward, and lastly Eric Profahl, the porter who did an especially nice job of cleaning up my blacked out Grand Cherokee Altitude! Can't imagine buying or servicing my vehicles anywhere else but Palmen in Racine. Thank-you... More

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Calvin provided a professional, friendly and knowledgeable sales experience. He kept us informed while the vehicle was in transit and stayed on top of things. He also was extremely helpful in e knowledgeable sales experience. He kept us informed while the vehicle was in transit and stayed on top of things. He also was extremely helpful in explaining the functions of the vehicle, and did a very good job following up after the sale. We found the negotiations amicable until we were informed that the $659 sealant had been applied to the auto, even though I had specifically asked that it not be applied. When "Ron" , the person that negotiated the selling price got involved, the buying experience took a less than pleasant turn. It's common knowledge that the dealer has the upper hand in negotiations, due to supply chain issues, etc. We accept that. However, Ron seemed to take specific pleasure in rubbing our noses in it and make sure we were aware that he held all of the cards. Frankly, he pissed us off. Calvin had us feeling very good about the purchasing the vehicle until Ron got involved. When spending that much money, a customer should be given more respect and be made to feel good about their purchase rather than drag the buying experience down. Someone should give Ron a hug or something. He seems to have people issues. More

by DAVEWEHL Verified Customer Verified Customer

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The dealership was very clean, business was straight to the point. Staff came across as professional. the point. Staff came across as professional. More

by KEVKOS98 Verified Customer Verified Customer

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They were very polite and not pushy. When I had questions they were very thorough in answering them promptly. they were very thorough in answering them promptly. More

by TTERRAGDR Verified Customer Verified Customer

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Fantastic Vince helped me with a phone/found issue. Solved and happy can use hands free gif phone calls. Loud enough for me to hear. Solved and happy can use hands free gif phone calls. Loud enough for me to hear. More

by MWJAFLAA90 Verified Customer Verified Customer

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They made buying my first car a breeze! Friendly staff and offered a fair price. Shoutout to Vince - excellent communication skills and had some great tips for me as a first time buyer. and offered a fair price. Shoutout to Vince - excellent communication skills and had some great tips for me as a first time buyer. More

by Leanne Verified Customer Verified Customer

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Matt is just the best ! Today 6/8/2021 I couldn’t remove my key from the gnition, ( I purchased my jeep 2 weeks ago) This was as I had just got home from work about 5:30 . I still had his business card so my key from the gnition, ( I purchased my jeep 2 weeks ago) This was as I had just got home from work about 5:30 . I still had his business card so I called to ask what I should do ,He came to my home to see if he could help ! Tomorrow I will be bringing it back to the dealership for them to fix , Matt isn’t just a guy who sells cars .... I’m grateful for his genuine kindness . That’s not easily found today . More

by Sherri Verified Customer Verified Customer

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Very enjoyable experience. Made the buying process easy. Love the Jeep Grand Cherokee high altitude. Thanks Matt! I would highly recommend this dealership to anyone in the market. Love the Jeep Grand Cherokee high altitude. Thanks Matt! I would highly recommend this dealership to anyone in the market. More

by scalip12 Verified Customer Verified Customer

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The time I spent at Palmen in Racine, was more than satisfactory. I traded my car in to get a newer car. The process was easy and quick, Matt Collins was my sales rep and he got my car that I wanted! T satisfactory. I traded my car in to get a newer car. The process was easy and quick, Matt Collins was my sales rep and he got my car that I wanted! The reason why I gave it a 4 is because you’d think getting a new car, they would fill the gas tank up as a thank you. However, other then that, they are an amazing dealership, so if you’re interested in getting a car, I’d definitely recommend coming here! More

by John Verified Customer Verified Customer

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It was an amazing experience for me! I had an appointment, walked in and left with my dream car that same day! Patrick Wickert is a fantastic salesman, he was very clear on my expectations and e appointment, walked in and left with my dream car that same day! Patrick Wickert is a fantastic salesman, he was very clear on my expectations and extremely friendly! Thank you! More

by Billie Jo Dahse Verified Customer Verified Customer

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