"IT DOESN’T GET ANY BETTER!!!!"
I cannot explain the gratitude I feel for this dealership. We have purchased four vehicles from Thompson, and the service received has only gotten better and better. Ronnie Sterling, Tommie Mac, Kenneth Dukes.....YOU GENTLEMEN ARE THE BOMB.COM! Thank you, thank you, and thank you!
"Worst dealership ever"
I have purchased many vehicles at many different dealerships throughout the years. Thomson Dodge is one of the worst dealerships I have encountered to date. The communication from their Sales department is awful and the Sales Manager is sleazy. While many dealerships have tried to distance themselves from the sleazy car salesman stereotype, this dealership has not. My salesperson (Dexter) made verbal commitments and never followed through. My wife and I spent a lot of money on our vehicle and the dealership put less than ½ tank of gas in the vehicle when we left. Its little things like this that show the true character of a dealership. I tried contacting the sales manager (Ronnie) directly and he stated that he would look into my grievances. As expected, he never did anything about it. Poor customer service all around.
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"Actual pleasant car buying experience"
Tommy was absolutely wonderful to work with. Even without the best credit he worked super hard to not only make me feel comfortable but make sure I was able to get in the truck I wanted. I will definitely be back and recommend to anyone who's looking for a dealer who actually cares.
"Love at first sight"
I was surfing the web when I saw this truck. It was the first vehicle that popped up. I needed a good work truck but I didn't have a lot of money to work with. I called up Thomson Chrysler Dodge and spoke with a salesman named Mac. He accurately described this truck, took pictures that I asked for and emailed them to me. I told Mac how much I could spend and with in 2 minutes, we agreed on a cash price sale. No hassle or numbers back and forth. I couldn't be any happier. Nice truck and would definitely recommend this dealership to anyone.
I initially went in for an oil change avid decided to look around. Tommy Burgess was of great help and incredibly patient with all of my questions and what I wanted in a vehicle. At no time did I feel pressured or rushed while looking and deciding on my vehicle. The entire staff were all very helpful and pleasant. Rather than feeling uncomfortable the whole expedience felt like we were talking with old friends. I highly recommend going to Thomson whether you're looking for a new or used vehicle you won't regret it!!!
- Robert Craig
Had a great experience buying my new Jeep at Thomson. Everyone was very professional and helped me get the deal I wanted on my new car. Would recommend to anyone looking to buy a new car.
"Very helpful staff helped with purchase"
- Happy Customer - 2014 Ram
Was in the market and was referred to Thomson CDJR. From Melvin Hall's introductory phone call to Charles Speight's assistance with finding different vehicle options - I always got the sense that they were looking out for my interests and helping me. There was never any pressure, and every interaction (phone, email, and text) was focused on getting me in the right truck at the right price and with the right options. Ronnie and Kenneth were also helpful as we closed the deal. Professional experience from start to finish. Would definitely recommend this dealership.
"a lot of fun"
I felt at home. yes a longer drive but well worth it. what I can't put in words will be told verbally. the word of my experience can not be put down on paper . the only way to experience the home town kinship and the knowledge of the staff is to tale a drive. people looking for a car or not need to drive out and visit . thank you for the experience and will be out some time just to say hi.
They found the vehicle I was looking for and had it brought to them. The overall experience from making the deal to closing the deal was so easy! Where we normally have to pack a lunch and spend half a day at any other dealership, we were out in under 2 hours. Mike Crook was our salesman and Terry did all the paperwork in record time and didn't try to pressure us into anything.
I highly recommend this dealership and when we need another vehicle we will be back!
"Poor customer service"
- patrick blackwelder
My family and myself have done alot of buisness here in the past ten yrs. My wife and I went in to buy a new truck and the service was really poor. Salesman made really rude remarks and finance manager Ronnie Sterling would never return calls or answer phone . We tried for 3 months to work a deal that we later found out wasnt even being worked on. We work alot and finding time to get there is difficult but we managed to return on 1-23-16 to talk with Ronnie and he claimed he had been busy and would call us later in day. Two hrs later I called and spoke with receptionist and she stated he was with a customer and 5 min later Ronnie text and said he had to leave for family emergency. So my wife and I drove back to thomson to see if we could talk to someone else and pulled on lot and got out walked to door and there sit Ronnie at his desk. Sorry but thats not how buisness should be done. My father-in-law bought two brand new trucks there and paid cash , my mother bought a new car there, my wife and I have bought two there , my daughter has bought one there but repeat buisness isnt what they looking for up there. Take your buisness to a dealer that respects you and dont lie .
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