"Got my Z1 Baby"
Excellent car, excellent service. Treated me with Zero bias and got me the lowest APR I have ever had. Will do business with them again and highly recommend people check them out.
"Great purchase, communication, and covered repairs. "
On 10/8/18 I visited NWMS and was put in contact with Sales Rep Rory Seibert at the premium collection location. I traded in my BMW X3 for a BMW X5 and the sale was one easiest vehicle transactions I’ve ever had. Rory and his manager did a fantastic job and they were able to get the sale price of the vehicle and extended warranty to where I needed it to be. There was absolutely no pressure, gimmicks, or other indicators to cause concern.
I drove the vehicle home to Vancouver, WA and the next day the check engine light appeared and because of a DEF malfunction my X5 had to be taken to the nearest BMW dealership as it could not be driven. Once I notified Rory he did a great job of communicating with his manager and reassuring me NWMS was going to standby its vehicle. Shortly after I was contacted by Keely Scott of NWMS customer service. Keely ensured me NWMS would take care of the repair costs and did a great job of keeping me and the dealership updated and did everything in her power to ensure the problem was resolved as quickly as possible.
Ultimately there were three repairs that needed to be made to the vehicle, one was covered by BMW, one was covered by my extended warranty (Vehicle One sold by NWMS), and most expensive DEF service was covered by NWMS. BMW ensured me the vehicle is in great shape and the repairs are consistent with the age and mileage of the vehicle. Despite the initial issues in the beginning I am very happy with my purchase and beyond pleased with the customer service I received from NWMS. I was referred to them by a family friend and will continue to recommend this dealership to others. Thank you so much to Rory and Keely!
"Best car experience I've had, so great I came back!"
We had such a wonderful experience with buying a car that we came back the day day and bought another car from them! Rory was fantastic, fun, and laid back!! No pressure, up front, and honest sales team! Bill was great with working on deals!!! They were absolutely great, we will be back for all our car buying experiences!! We had so much fun buying two cars with them!
"Good process and selection "
Bill was easy and efficient to work with. Him and his team accommodated me to complete a complicated 2 car transaction for our our growing family. They have a huge collection of cars across their dealerships so I was able to find exactly what I needed. We were able to get a Dodge Grand Caravan that works well for our needs.
"Reasonable and straight shooter "
Bill was easy and efficient to work with. Him and his team accommodated me to complete a complicated 2 car transaction for our our growing family. They have a huge collection of cars across their dealerships so I was able to find exactly what I needed. We were able to get an Audi Q7 that works well for our needs.
"Professional and friendly"
Rory and Bill did a great job showing me trucks that fit my needs, and worked hard to get me the price I needed on my trade in. No pressure, easy deal.
I was very impressed with our car purchase experience. The inventory levels were awesome, having the option of many different makes and models to compare was very nice. Our salesperson Rory Seibert was awesome and I'll be contacting him for my next vehicle; he was super nice, knowledgeable, and easy to work with. Finding a salesperson like him is actually very rare. The Sales Manager Bill Preston was also very helpful because he was able to find a vehicle that meet our needs while we were out looking at other ones. We ended up buying the one that Bill found and it was perfect for my wife's needs. We went on to work with Valerie for finance and she was great too! Overall great experience.
"Return customer "
Very personable employees that do a fantastic job of doing away with the negative stigma surrounding used car salesmen and the overall buying experience. I've shopped here before and brought referrals, and will continue to do business with them.
"Say the least. Amaze"
Great, knowledgeable staff, no pressure sales, start to finish great communication and explanations. I would highly recommend to friends and family. Would come back again.
"Great Experience "
Thanks to Chris and Rory for getting me into a truck a am very pleased with. And a pleasant experience and short time waiting thanks to josh in finance and the manager bill. All in all would recommend this dealership to anyone