This was my first MB purchase and everyone there made it enjoyable. I was impressed from being picked up at the airport until I drove off the showroom floor. Nick, Paula, David, and Rosario made the process very easy. I have been telling everyone about this dealership.
- Don Raines
I purchased a vehicle I found online last week. Drove down from Little Rock, Ar. and they were very helpful in getting the deal done quickly so that I could get back on the road.
Rosario met me as soon as I walked in and introduced me to Nick the sales manager. After looking over the car I went to the finance department and Harry and Paula made things very easy.
While I was doing this David went over the car with my wife showing her how every thing worked and answered any questions she had. Yesterday I had a question concerning the radio and I called Rosario. She immediately had David call me back and he solved my problem in less than a minute.
I would no doubt purchase another vehicle from them in the future.
Complete service by their top rated number one staff. Best customer service I have ever experienced. Liz is the best custermer care agent I have ever come in contact with.
They were always patient, understanding and polite from the second you enter in to the dealership. You feel they will perform everything to satisfy you without overshooting. They were also so co-operative for all my needs and tailor made the purchase. Management to the sales team they are all professional with personal touch and always friendly. Hope to have more business with them.
Great costumer appreciation
They indeed did what ever it took to make the sale...
Kept in touch and did follow up..
Mereces Benz of The Woodlands is the best!
"The worst experience ever"
Warning to all prospective Mercedes-Benz buyers, especially people of color, the Woodlands Mercedes Benz dealership is highly biased and generally rude to their customers if you do not fit their ‘appropriate buyer’ profile.
I test drove several different models and decided to purchase one of their larger SUVs when I had built the vehicle to the specifications I desired I was told that I can't purchase the vehicle because I might ship it to China
The saleslady then proceeded to tell me to buy the vehicle in white or any other color except black, yes, she told me the color I had to choose for a vehicle I was going to pay almost $90,000 for. I was shocked and disappointed to say the least. I called this to the attention of a sales manager named Nelson who spoke to me arrogantly and with condescension and told me that he would not sell me any of the large Mercedes SUVs at all. I am in shock, I had arranged the financing to purchase this vehicle through my company’s bank and was incredibly excited to get this vehicle for my family.
I have no doubt that Mecezdes-Benz of woodlands is xxxxxxxxx toward customers of color and uses some story about black vehicles as an excuse to discriminate.
Other Employees Tagged:
"Excellent service "
- Martinez, Veronica
Had a wonderful experience. Arturo and Rosario were very professional and helped my husband and I with everything. They got us in and out pretty quickly and I really appreciated it because we had our children with us. This dealership is very welcoming and I was very impressed with the set up. I would definitely recommend this place to everyone. Great place, great service and excellent vehicles.
"Great experience when buying a car"
Arturo Gutierrez in finance looked for the best option for us and work it out to make it happen. Rosario Fernandez, sales person, was very knowledgable and attentive to our needs.
"Most pleasant car buying experience I have had."
Working with Rosario Fernandez was the most pleasant experience I have had purchasing a vehicle. She contacted me when she promised that she would and gave me an appointment that fit my busy schedule. She was very patient and understood my needs and desires. Her professionalism is second to none. I would definitely work with her again!
"Amazing & quick experience"
Rosario Fernandez at Mercedes was amazing. She contacted me as soon as I left an inquiry online. She responded to my questions on Sunday even while business was closed.