Roylan Valenzuela
Roylan Valenzuela at Hollywood Kia
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Roylan Valenzuela

Sales Representative

Hollywood Kia

6011 Pembroke Rd
Hollywood, FL 33023

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4.8
25 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

25 Reviews

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25 Reviews of Roylan Valenzuela

April 07, 2024

Dealership Rating
Employee Rating

The Telluride I purchased is rated at 20 mpg (mixed city/highway) the computer shows that the car is only getting 12.8 mpg. Kia has paid out settlement after settlement for false fuel efficiency and d More

by JB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Andrew Jimenez, Albert Alfonso

Apr 08, 2024

Hollywood Kia responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to reach you, and we will reach out. wecare@hollywoodkia.com

Apr 10, 2024

JB responded

Hi, I realize that your dealership did not establish the fuel efficiency ratings. Kia has paid out several settlements for the biggest class action suits in this industry and with my experience I realize it’s still happening. I feel bad that such good people, sales & finance, are associated with a company that is always trying to bend the rules. If I had known the fuel efficiency would be this poor I wouldn’t have gotten the car. Potential buyers should know how bad the mpg is.

January 17, 2024

Dealership Rating
Employee Rating

I strongly recommend this dealership to anyone interested in buying a Kia vehicle, young and old. More

by GUTST005
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jan 18, 2024

Hollywood Kia responded

Thanks for your feedback on your recent visit to Hollywood Kia. It's great to hear that we were able to assist you and that you had such a positive experience. wecare@hollywoodkia.com

January 17, 2024

Dealership Rating
Employee Rating

Great dealer, fantastic customer service , efficient and they explained everything perfectly. They wait for us with patience More

by Lorens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Watson

Jan 18, 2024

Hollywood Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. wecare@hollywoodkia.com

August 23, 2023

Dealership Rating
Employee Rating

From the first time I dealt with this dealership back in January of 2020 to this last time, it has gone from a “We’ll never do business with Hollywood KIA again to “ What a pleasure it was to deal with Holl More

by ROBAINAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alain Ruiz

Aug 24, 2023

Hollywood Kia responded

Thanks for your feedback on your recent visit to Hollywood Kia. It's great to hear that Roylan was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! wecare@hollywoodkia.com

August 02, 2023

Dealership Rating
Employee Rating

The process was very smooth. Roy was great to work with and helped us through the whole experience. More

by REGINALDFLANAGAN
Recommend Dealer
Yes
Aug 03, 2023

Hollywood Kia responded

Thank you, Reginald! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Roy met your expectations. Thank you again for choosing Hollywood Kia, we look forward to having you as one of our valued customers for many more years to come! wecare@hollywoodkia.com

July 26, 2023

Dealership Rating
Employee Rating

Would recommend this dealer, incredibly happy with how I was treated. Left very happy with my new car More

by CHAVELYDGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danilo Urena, Mikhael Thompson

Jul 26, 2023

Hollywood Kia responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Hollywood Kia! wecare@hollywoodkia.com

July 11, 2023

Dealership Rating
Employee Rating

Fair dealing with sales team. Goid follow up and pleasant people to deal with, satisfied. More

by Rafael
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 11, 2023

Hollywood Kia responded

Thank you for choosing Hollywood Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! wecare@hollywoodkia.com

May 31, 2023

Dealership Rating
Employee Rating

My experience purchasing a car from Hollywood Kia was excellent. Roylan and Sean is by far the best salesman and manager. Easy process no stress, great inventory my deal was done very quickly. More

by mesutmuratersoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yair Bitton, Sean Emanuel

May 31, 2023

Hollywood Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. wecare@hollywoodkia.com

May 22, 2023

Dealership Rating
Employee Rating

Excellent salesman, Roy was a complete pro and made the process as smooth as possible ! More

by SUE26
Recommend Dealer
Yes
May 22, 2023

Hollywood Kia responded

Sue, Thank you for your business and this review. We're happy to Roylan and hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. wecare@hollywoodkia.com

March 10, 2023

Dealership Rating
Employee Rating

Great service. Excellent customer service. Had help from the moment I walked in. I would definitely recommend to family members and friends who are looking for a ne More

by MARIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yair Bitton , Alex

Mar 13, 2023

Hollywood Kia responded

Maria, Here at Hollywood Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Roylan, Alex, and Yair, and it was a pleasure having you at the dealership. We appreciate your review! wecare@hollywoodkia.com

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