"Great buying experience!"
I walked into Germain Honda of Dublin not really sure if I even wanted to buy a car. I was immediately greeted by Kelly H. He carefully listened to my situation and went over inventory. Kelly handed me the keys to an Accord to take on a test drive and when I got back, he already had numbers ready go. The whole experience was exceptional. Kelly was really respectful, personable, and professional, as were the other staff I worked with(Ryan and Jerry). These guys are very trustworthy. If you're looking for a new car, I highly recommend Kelly, and the folks at Germain Honda.
Just bought a used 2013 car. Drove it off the lot and check engine light came on that night. Chris Glover our sales person told us to bring it right back in and he would have it taken care of. We did. Twice. Each time he told us a service person that is even better than the last one knows their stuff and will get to the bottom of it. Picked it up from the second time and then engine overheated on the way home. Chris now says there is nothing more he can do for us and to get an attorney. Horribly unethical. Bought the car on the last day of the month so I am certain he met his sales goal at our expense. Hope he can sleep at night. This xxxxxxx type of transaction is why used car salesmen have a reputation for being slimy. NEVER EVER AGAIN will I deal with Germain. My family including my parents have been buying cars there for over two decades and I have sent a lot of referrals to them..they just lost it all because they couldn't do the next right thing. Hope it was worth it...... UPDATE-- I have asked for the past two days for the service records for this car to show what they have done 1) since it came into their possession and 2) since we dropped it off and were promised it was in good working condition and the best guy they had looked it over and fixed it. Chris told me to get with his manager, Ryan Cox to get this information..,I called and left message and also sent email. Neither Chris nor Ryan are willing to provide that information it appears. Please beware! It isn't that a problem occurred-- it is how the business and the person chose to manage that problem and that is without integrity. They are the face of Germain and I hope everyone is very careful before they decide to purchase a used vehicle here!
UPDATE: Ryan provided service records and also we found after having the car towed and sent to a reputable service shop that many things promised by Chris were not completed as part of the intake of this vehicle. They still will NOT provide me with the service safety inspection details they completed upon intake of the vehicle and Ryan has informed me all of the items have occured in the 19 days since we purchases the vehicle. He refuses to admit they were deceptive in how they sold this car. Fluid levels and condition alone of those show they didnt' do the proper inspections. He told me to have the car towed at my expense back to them. They would try to see what the problem is. They have had this vehicle three times since purchase with the same issues and missed or refused to acknowledge the real issues which the other service station found immediately...AGAIN-- BEWARE!!!!!!!!! the warranty they offer is the fox guarding the hen house and their excuse to be deceptive. Every person we talk to also says a reputable dealership would make this right or let you return the car in the first 30 days, I think we know why they don't do this-- their service station and sales people on the used side are stereotypical used car people. It is why that stereotype exists, shame on them all.
"Great deal and service with Jhen Felix"
- Big sexy 1👍
Go see Jhen if you want top notch service and a great deal! I have worked with Jhen at other Honda dealerships and I can honestly say she is finally working for the best dealership around, even closed on Sundays!!!!!
"Used CR-V Purchase"
Salesman was very friendly and was willing to show us as many cars as we asked to see. We did not feel pressured and Matt went out of his way to be on our team and help us prioritize features.
"Simple and Easy"
We saw a used Odyssey online, came in to check it out. Ended up working with Matt Schindler and bought it that evening. Even though my husband enjoys a good car hunt, I do not, and Matt was easy to work with and made the process painless, even for me. :)
"Great First-Car-Buying Experience"
My ancient but wonderful ‘98 Accord finally reached the end of its life, so when I went to Germain I had a general idea of what I wanted in a car. Kelly was incredibly patient and easygoing through the entire buying process, and I am so grateful. I take a long time to make a decision and want to evaluate my options without feeling pressured, and Kelly let me talk things out and see as many cars as I needed to without making me feel like I needed to make any specific decision or rush things. I was expecting the car buying process to be lengthy and stressful, but it was genuinely pleasant. I ended up with a 2016 Accord EX-L and I LOVE it, and I was able to choose the best car for me with Kelly’s assistance.
Jonathan made the contract and finance processes extremely enjoyable. He was fun and energetic, which was a great finish to the process of buying a car. He made sure we understood everything clearly throughout the process, and seemed genuinely excited for us to be getting a car (especially when I mentioned it was my first time buying). It was a lovely finish to our experience.
Thank you to everyone we interacted with for making our experience a great one.
"Germain Honda / Tim Munion/ Zach"
- MSG 7140
Everyone there was great - I drove from Louisville Ky to Dublin to get the car - Tim Munion, my salesman was terrific as was Zach , my delivery specialist . I love the car - Thx
"Very good experience overall"
I went in to Germain looking for a used honda civic for my daughter and when I looked online I couldn't help but notice the size of the inventory and the prices were very good, typically below blue book value. We started off communicating with Kayla Wicker, she was very helpful at starting to narrow down our car search, then she referred me to Kelly Hettinga since Kayla was strictly in the internet dept. Kelly was very nice, very professional, and patient, especially since we weren't 100% sure of the year or miles we were looking for. We found what we wanted and met Ryan Cox, he was very nice and straight forward with the pricing and didn't give us a hard time when we wanted to leave to think it over. We came back to purchase the car the following day and met James in finance, and I have to say, that was the most pleasant experience that I have had in a dealership finance department. He was polite, very quick, answered all questions and before we knew it we were out the door. I will gladly do business with Germain Honda again but I was very impressed with James and how much he seemed to respect our time.
- Clark Sima
Everybody I worked with was very helpful and had my best interest in mind. I was able to get a new car quickly and easily.
"Quick and Easy"
Kelly made everything super easy getting a car quickly in a stressful situation. He was extremely honest, and did not try to push anything I did not want! I will definitely be working with Kelly the next time we need to purchase a vehicle!