"Professional and Friendly "
I had been looking to purchase a Jeep was prepared knowing my options, along with the KBB value of my trade-in I contacted Whitten Brothers Jeep about a Cherokee Limited listed on their website. I was contacted and given the price and since it was lower than a price I was given for a Jeep Compass with fewer options I decided to visit the dealership. Upon arrival they had the particular jeep on the front of the lot and ready for my inpection. Wilbert Connor my salesperson was very knowledgable and professional, he never pressured me , as a matter of fact once I decided to buy he even asked if he could get the vehicle ready for delivery while waiting for the Financial part, meaning less time in dealership. Connor was so organized, but most of all pleasant!! Bob the financial manager was friendly, organized and had a great sense of humor making the signing of paperwork a breeze. Eric, who is Connor's supervisor presented my "deal" in a weel organized fashion, no hidden numbers, very stright forward. He shared the carfax report on my trade in and didnt "low ball" the value. The shop manager did a great job of explaining undercoating and interior/exterior protection plan, He was so personable with a great sense of humor.
I was sad to leave my MAXIMA but know my needs have changed and Connor was super good dealing with my "craziness" of saying goodbye to a car. Thanks Connor!!
I drove from Hampton, Va to Richmond to purchase a vehicle! All parties I dealt with were fantastic and took care of me extremely well!! Service by all was phenomenal and I felt like I mattered! I would highly recommend this dealership and will be back again!!!
Our 2hr drive was well worth it. We were greeted by Josh Turner, who was incredibly helpful through the entire experience. He worked with us to locate acouple of Jeeps we had driven up there to see. Never push and let us walk around the lot looking at all different variations until we found the one. Extremely helpful with all our request as we searched for the right one. And the final process went smoothly. With the holiday weekend all the state inspection techs were gone for the day and we weren’t going to be able to drive our car away that day. The willie Stewart pulled off a Memorial Day miracle and got a tech from another dealer to come inspect the car. We were ver great full as it was a long drive to get there. I was very pleased with how everything went at Whitten Brothers.
Other Employees Tagged:
Allen "Willie" Stewart,
"Excellent Experience !!!"
This dealership is the best !!! Everyone is so helpful. Our sales associate was Larry Cupp. He sold
us a new Cherokee back in 2014. We loved the experience with Larry back then. When we
decided to but another Jeep, Whitten Bros. was the place we were going to buy it, and
Larry was the person we were going to buy it from.
Thanks to everyone at Whitten Bros. for years of customer satisfaction.
"Andre Walker - Satisfied Customer"
- Dre Walker66
My husband was in desperate need of a car. We knew what we wanted and Rachel Barry made that happen for us. It was an easy process and the entire Staff was amazing. If I need another vehicle, I will definitely return to this dealership.