STEVE OSTROVICH | Page 17

Awesome service. Had a appointment and didn’t have to wait. Felipe and Steve made everything easy. Allen was fast with paperwork. I will def be back if I need a car/truck. wait. Felipe and Steve made everything easy. Allen was fast with paperwork. I will def be back if I need a car/truck. More

by SheenaBeena03 Verified Customer Verified Customer

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Very Friendly and Informative - Working with Melvin was a very pleasant new car purchasing experience. Very knowledgeable and friendly and worked to find a way to get a deal done. Working with Melvin was a very pleasant new car purchasing experience. Very knowledgeable and friendly and worked to find a way to get a deal done. The rest of the team were very supportive and helpful and created a low stress environment. More

by JKM1121 Verified Customer Verified Customer

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Not happy with sales or service.Sales department makes Not happy with sales or service. Sales department makes mis-representations, and management doesnt follow-up on customer issues. Service department Not happy with sales or service. Sales department makes mis-representations, and management doesnt follow-up on customer issues. Service department doesnt complete stated service items, and they are 2 - 2 1/2 hrs to do oil changes. For a car still under warranty, they are quick to suggest brake and transmission fluid changes that cost several hundreds of dollars. More

by Dave Verified Customer Verified Customer

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Absolutely the worst experience I’ve ever had buying a car. I’ve bought 8 plus cars in the past 2 years from Rick Hendrick. And this will be the very last time. I’ve been promised this and that only t car. I’ve bought 8 plus cars in the past 2 years from Rick Hendrick. And this will be the very last time. I’ve been promised this and that only to be lied to and cheated out of what I paid for in my contract to an outside source Csp. I’ve been told oh well this is what you got it. More

by Joey Dyer Verified Customer Verified Customer

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This was the best car / truck experience in my 54 years of life !!! Steve O and his crew were first class professionals. It’s even more impressive that I live in another State (Florida) and yet they trea of life !!! Steve O and his crew were first class professionals. It’s even more impressive that I live in another State (Florida) and yet they treated me like a local who can come to the dealership at any time and complain is so needed yet I doubt that will be ever the case with them . Way to go Mr, Hendrick! More

by Kevinmesh85 Verified Customer Verified Customer

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This was the worst experience with purchasing a new vehicle I have had since I bought my first car in 1984. It started with the Internet Manager lying to me about the final sales price of the Ram 2500 vehicle I have had since I bought my first car in 1984. It started with the Internet Manager lying to me about the final sales price of the Ram 2500 truck, to her inviting me to the dealership to purchase the truck which was a 3 hour one way trip and her not being at the dealership. She went home and did not say a word to me. The truck was not prepared properly for delivery. The sales woman did not go over the truck with me. The sales manager informed me the sales price told to me was wrong. It was $5,000 more causing me to get a much higher interest rate and loan term plus I had to put an additional $5,000 down and my payments are $100/month higher now. The Finance Manager, Mark Jorsling, rushed me through his process. I was not offered any dealership car maintenance services nor an extended warranty. I left without the final paper work and it to them 2 weeks to get me the paperwork that had multiple errors in them. I then spent 2 weeks with the General Manager to purchase an extended warranty. No one offered nor would provide me any concessions for the lies I was told nor the mistakes that they made. More

by ECHOMANGA Verified Customer Verified Customer

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From the start of our transaction via the internet until the end, all of the Hendrick employees were attentive to our questions, needs and concerns. This is our third vehicle from a Hendricks dealership and the end, all of the Hendrick employees were attentive to our questions, needs and concerns. This is our third vehicle from a Hendricks dealership and we plan to stay with the Hendricks Family. More

by chrisjoanichase Verified Customer Verified Customer

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Great service. Great staff. Very knowledgeable sales rep and it was a good and fast experience. i will return to purchase more trucks as well. and it was a good and fast experience. i will return to purchase more trucks as well. More

by EIEHOUSEDISPATCH Verified Customer Verified Customer

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Worst financial advisor. He’s very rude and unprofessional! Brady was nice and pleasant but their finance person is horrible ! I honestly wouldn’t recommend this place. unprofessional! Brady was nice and pleasant but their finance person is horrible ! I honestly wouldn’t recommend this place. More

by shykeriameriweather Verified Customer Verified Customer

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I explain to the guy Steve O. I did not like the car he had someone show me so he said”well just try the car and if you done like it bring it back in six months and you can get anything you want.” That’s t had someone show me so he said”well just try the car and if you done like it bring it back in six months and you can get anything you want.” That’s the oldest trick in the book NO THANK YOU!!! They were trying to pressure me into buying a car I did not want. He would not listen to me. More

by mush Verified Customer Verified Customer

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