Going to Esserman is always a pleasant from the time you drive in to service center the staff is very professional and ready to take the vehicle in to service ,they are fast and reliable to get you in and out as quickly as possible
I would recommend this dealership to any for there work and service is superior. Joe was very professionally dress and helpful with me. He was precise on my wait time. Matter of fact he asked me was there somewhere I needed to go while I waited on the car. Due to the fact it was going to take 2 hrs to repair
Esserman’s service staff were pleasant and knowledgeable. Our service Professional entire over the written report and identified all relevant points. The customer lounge was comfortable and I was able to get work done during the one hour required for the service.
Great service, Saili is exceptional as is everyone from the moment you arrive. Very refreshing to have such a great team always willing to answer your questions and help in any way. Providing a great client experience.
Though off to a rough start, Joe the customer support representative made up for it at the end of the day. He was focused on doing the right thing, communicating timely and making sure I left the shop as a satisfied customer. He's a great asset to your team and i don't think my experience would have been the same without him. The donuts in the lobby were a nice touch too. :)
Though she would prefer not everyone who come for Service ask for her, Saili knows her S.ugar H.oney I.ced T.ea, actually, the other reps go to her for guidance.
Tech and reps are on the same wave lenght and they get work done quickly and efficiently. I have no gripes, exceptional job.