"Great salesmanship and very informational. It never took..."
- Nick Huston
Great salesmanship and very informational. It never took to long when buying my car.
Overall great customer service and very happy with their services today
"Sal has taken care of me for over a year now. He is..."
Sal has taken care of me for over a year now. He is amazing! Attentive, informative, and extremely knowledgeable. I will never take my car to Emich!!! Larry Miller, from Willie in parts to Sal is service, is by far the best service I have ever received out of any dealership I have ever dealt with. This dealership should get a “10” star rating!
"Andy, is a fantastic service manager every time I have..."
Andy, is a fantastic service manager every time I have went in for any type of maintenance or repair he has gone above and beyond. I would highly recommend using this dealership to purchase a vehicle as well as repairs and maintenance tires etc.
I bought a vehicle from them in 2016 and last year decided to lease a vehicle from them. Three months into the lease I had a tire blow out and had the car towed to the dealer through my own insurance because VW roadside said they couldn't come out to help me due to the weather. The service department initially said they would order a replacement tire and have the car fixed the next day. After I never heard from them, I called and was advised there was additional work that needed to be done on the rims and another tire, and they could not give me a date on which I would get my car back because they had to go through the warranty I had purchased. They refused to provide me a loaner or rental vehicle, basically telling me to figure it out while they kept my car for over a week, and I ended up having to pay $1300 out of pocket for a rental vehicle. After asking to speak to a service manager, who never called me back, I spoke to the lease department who asked the GM if they could reimburse me. They advised me they would not reimburse me anything for this cost but said if the car needed to be worked on again to go to the GM about getting a loaner. This was the worst experience I have ever had in all my driving years. I WAS a loyal customer to Larry Miller Lakewood since moving to Colorado, but I will NEVER return to this dealership again. The service department does not care about it's customers at all, and I would never recommend using this dealership to anyone unless you like throwing money away, and being treated like you don't matter.
"Easy to work with us, took care of post-sale problem"
This was our first experience buying a used car from the dealership. Shy was easy to work with and was willing to work to meet our budget goal.
A few days after we had the car the check engine light came on. This was not a great feeling, after purchasing a used car! However, I am happy to report that the service team took care of the issue, replacing a sensor that is part of the diesel exhaust system.
My only suggestion to get 5 stars for the dealership is more timely communication from the service adviser Sal. He's a pleasant guy and he communicated well. I would ideally want either a text message to report status or an end-of-day call / voice mail to let us know the status. Not a big deal - just an opportunity to set our expectations with the repair.
"Mechanic failed to properly complete repair"
- Rod Morgan
2007 Touareg failed power steering pump. Mechanic claimed "the vanes wore out". Mechanic failed to replace 'O' ring on high pressure line when reattaching. 'O' ring failed and leaked all the power steering fluid on our garage floor. Sal, in an email to my wife, stated that whatever had failed happened "after the repair work". Finally went to the dealership's General Manager to get the repair completed. Unfortunately, we have power steering fluid all over the garage again.
The Service Advisor, Sal, doesn't appear to have even basic knowledge of car mechanics. The actual mechanic is simply replaces parts and doesn't appear to have skills to diagnose actual issues. Replacing used 'O' rings is a basic step in dealing with hydraulics (power steering systems).
"Made a difficult experience positive."
Andy was very understanding and professional. I would recommend him and trust that he listens and will do his best to resolve any issues whether it be technical or involving indifferent staff.
"Best car buying experience ever!"
From GM Jason Villa(and staff), the entire service department, and Nancy Morikawa,, this was the most pleasurable vehicle purchase ever. This is my 3rd VW(2nd from LMH) and between the excellent Service Department and Sales people like Nancy, you have once again gained my customer loyalty for the future as you all have been doing for the past 16 years!
Thanks again and much success for the future.
Other Employees Tagged:
, Art Mckinley(svc.dept.)
Nancy is super knowledgeable! She is helpful, very kind and will take you through every part of the car!
Sal in Service knows his stuff and will get you in and out in a flash.
Overall awesome dealership, take care of their customers and are honest and fast.
Other Employees Tagged:
"Time specific "
- Steve Steve
My experience was great! Breakdown of the diagnostic was stress free and easily understood.
My one complaint is part my fault part service. I made an appointment for 1:30 and was told the service would take 2-3 hours. 2 hours past I called and my car want even touched. They were busy I understand. at 5:15pm I was notified I could pick up my car. Not knowing the service department closed at 6p, I made arrangements to pick up my car around 7p and was turned around without my car. User error and a little bit feeling misinformed.
Overall very satisfied!