Sam Hall | Page 2

You tried the rest, now try the best! Sorry for the long review but twenty-five words is not going to explain how satisfied I am.....So after a month of price shopping I was finally ready Sorry for the long review but twenty-five words is not going to explain how satisfied I am.....So after a month of price shopping I was finally ready to buy my car. I traveled to eight dealers in my area and three times to the same dealer and I was not able to reach a deal with them or they did not have the vehicle in stock. During this timeframe Jeff Boyd, reached out to me several times but considering that I live in DC I thought that going to Gaithersburg was going to be way to long of a ride (1 hour drive) to take and not be able to close a deal. Ultimately, Jeff, convinced me to come out by doing one thing different that the other dealers did not, he was HONEST about my trade-in. That stood out to me and convinced me to take the ride, and I am glad that I did. I arrived at the dealership thirty minutes before closing (I didn't know this) and was greeted by Jeff. He was able to get the deal initially started however he had an emergency and had to put me into the "trusted hands" of Leon Travis. Although the dealership was closing in five minutes I could not tell because the level of professionalism shown by Leon, Jeff, and other members blew me away. Leon took his time to review the car I picked and negotiate the price. Then I had a LAST MINUTE change and wanted a different vehicle and it was already 8pm. Leon, smiled and told me that is was okay and he understands how important it is to get what you really want. After 5 minutes he found the exact car, black Dodge Journey SE, for me. Again we reviewed the price with Kevin, and Sam (who were both also friendly and let me know that their customers are their top priority). Leon went to pick up the vehicle from another lot at 9:20pm! The deal was done I completed the necessary paperwork with Sam and was out the door at 10:20pm transferring items from my old car to my new one. Leon did not leave, he patiently waited until I was finished and then offered to explain EACH vehicle feature to me at 10:40pm. I told him it was okay and offered to just sign saying he showed me the vehicle ( I felt horrible keeping everyone at work so long) but nope he would not take my offer. He told me he wanted to be sure I understood every feature in my car-what salesman does that after the deal is done? Leon, that's who! So at 11pm we all headed home. Just wanted to tell them sorry for any inconvenience with my late purchase but it was totally worth it. I will be sure to refer anyone I know looking to buy a car. More

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Excellent experience My husband and I got a 2015 SE Dodge Journey, Jeff was so helpful as well as Sam. It was a really good deal and I highly recommend buying a car from t My husband and I got a 2015 SE Dodge Journey, Jeff was so helpful as well as Sam. It was a really good deal and I highly recommend buying a car from them. It was a stress free experience. Thank you so much More

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Great to do business with an honest dealer ship . Al from Ma I was interested in a new Charger they had. I called and talked to Bill Walsh who was great. We came to an agreement on the price of there car and my I was interested in a new Charger they had. I called and talked to Bill Walsh who was great. We came to an agreement on the price of there car and my trade in. I drove 456 mile not knowing what might be . There were no games they did everything they said they would. Bill ,Sam the General Manager , Dan in finance, and Donna in the office were great. I would recommend them to anyone and my next car will be from them. More

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Excellent customer service. I recently purchased a new vehicle from Criswell Jeep. I had a few issues with the vehicle and brought them to Sam Halls attention. He said no problem I recently purchased a new vehicle from Criswell Jeep. I had a few issues with the vehicle and brought them to Sam Halls attention. He said no problem and handled it, even when the fix had a issue it was taken care of right there and then. Also the service department fixed immediately and was careful with my vehicle. It got back fixed and clean, no greasy mess anywhere. All in all a great experience. thank you More

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Great team! Leon Travis is a true pleasure to work with! The Criswell team is very friendly. A special shout out to Leon Travis for going above and beyond in making every effort to keep to my budget. Overall The Criswell team is very friendly. A special shout out to Leon Travis for going above and beyond in making every effort to keep to my budget. Overall, it's difficult for me to make decisions - however Leon's patience and willingness to answer all of my questions helped the process go much smoother and more pleasant. I think he met everyone in my family by the time the deal was done! I would recommend Leon to anyone interested in purchasing a vehicle. He made sure that I would be truly happy with my purchase - I LOVE my new Wrangler! More

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New Vehicle Purchase Wonderful overall experience! Warm, friendly, attentive customer service not only during the buying process, but after as well. Very highly recommend Wonderful overall experience! Warm, friendly, attentive customer service not only during the buying process, but after as well. Very highly recommend the Criswell Chrysler team. More

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For reference, I rate my previous vehicle-buying experiences at dealerships other than Criswell as good. However, my experience thus far with Criswell is EXCELLENT. Customer service is clearly a pri experiences at dealerships other than Criswell as good. However, my experience thus far with Criswell is EXCELLENT. Customer service is clearly a priority at this location. I dealt with Leon Travis. He treated me with respect and patience. I started my purchasing experience with the Jeep Patriot in mind. Leon never once tried to push me toward a different vehicle or extra features. Even after I transitioned to purchasing a Jeep Wrangler, he always worked to answer my questions in detail. As I'm a first time Wrangler buyer, he also asked thoughtful questions regarding my own preferences and plans for a Wrangler. These questions and their answers greatly influenced my model selection. Based on my market research, Leon quoted me fair prices for both my trade in and new Wrangler without any haggling. Even after placing an order for a Wrangler, Leon Travis and Sam Hall worked diligently to make last minute changes to my vehicle options and never once showed signs of frustration. Really, they demonstrated extraordinary dedication to pleasing their customers. If you are looking to buy a Jeep in the metro DC area, I highly recommend this team. More

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Best car buying experience we have ever had. We found what we wanted and reached a deal quickly, no hassles. Had such a good experience, we came back the next day and helped our son purchase a truck fro what we wanted and reached a deal quickly, no hassles. Had such a good experience, we came back the next day and helped our son purchase a truck from the same salespeople! More

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Working with Sam Hall was the best and quickest buying experience ever...very professional, knowledgable & helpful. I was at dealership about an hour before closing time and Sam made sure everything w experience ever...very professional, knowledgable & helpful. I was at dealership about an hour before closing time and Sam made sure everything was complete and I was able to drive my new Jeep home that day after only being at the dealership for a total of an hour. I will return to Criswell to purchase my next JEEP! Thanks for such great service!! More

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We just purchased a 2014 Jeep Grand Cherokee. What a wonderful car and a great dealer. Sam Hall gave us a price that could not be beat, he was very responsive and professional. Jeffrey McIIwain was a wonderful car and a great dealer. Sam Hall gave us a price that could not be beat, he was very responsive and professional. Jeffrey McIIwain was a real pleasure, patient and knowledgeable. Jeffrey Duncan gave us even better financing than our credit union, had our paperwork ready when we arrived and made the car buying process (almost) painless. Everyone at the dealership was first class and nice. We would definitely buy another car from them. Ed More

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