"Best Experience in Car Buying"
I have always been very nervous when purchasing a car new or used. Sam was so reassuring that I was comfortable and relaxed. I bought a used Jeep Cherokee (my first Jeep) and I love it. Super clean inside and out. I also loved the fact it was certified pre-owned and carfax listed. All of the staff I came in contact with were friendly and helpful. I will definitely return when I need another car.
Sam is a good salesman. Sam took care my request professionally. He went beyond to meet my car, price and terms. I wold recommend friends too.
"Very satisfied with my experience and new Jeep!"
Sam was great to work with and answered every question we had. I bought a used Jeep and it was very clean - not to mention certified pre-owned! If you go, ask for Sam!
"Good Place to buy your Jeep"
- Steve L.
I initially visited the dealership to purchase a Jeep Grand Cherokee from what I saw from the online sales inventory. When I arrived, I inquired with the sales staff, specifically Sam Kaleta. He was very nice from my first impression, and did not pressure me into anything. He suggested several vehicles that they had on site, and we didn't end up purchasing one of the vehicles I was originally interested in from my online research. Sam told me to drive a Jeep Grand Cherokee Overland, just to try it out. It ended up being more than I wanted to spend, but we loved it. I put down a deposit and we left that Sunday evening happy we had found a vehicle.
After being in a motor vehicle accident, I was waiting for the insurance check to put down on the Jeep. After a few weeks being hassled back and forth from the bank and the insurance company, Sam held the car for what I thought was an unreasonable amount of time (about 2 1/2 weeks). I told him that if he wanted he could sell the car to someone else, since I realized that it was taking much longer than originally expected. He told me not to worry, he would hold the vehicle for me. All said and done, it was a great experience overall.
Sam the man! Best guy in the whole of New England. Very informative. Not pushy, but methodical and super patient. Came back to him for the second Chrysler in a row, and could not be happier.
"I BOUGHT A BEAUTIFUL 2012 DODGE SUPER BEE FROM DON "
- BOXCAR 26
DON } SAM "AND GEORGE ALSO JUSTIN TREATED ME LIKE A MILLION DOLLARS THESE GUYS ARE FIRST RATE I RECOMMEND THIS DEALER TO ANY ONE THANK YOU
"Easy process, great experience"
- Scott Milliken
This was my first time going through a dealership for a new car and Sam was very patient with me going over all of my options and going out of his way to find a vehicle that worked best for me. He spent time with me going over the different packages and was very informative during our test drive. He made the whole process very easy and was a very positive experience.
"Loves Fans jeep"
Dans jeep has always gone above, and beyond when helping me with my vehicle purchases starred buying cars in 1994 and I think I just made my 10th purchase!
A jeep cheroki, a jeep wrangled, a jeep commander, another wrangler ,a jeep compass, a jeep
challenger, a jeep wrangled, a challenger
Rhus last car!!!
Sam, in sales has sold me my last 3 cars and i jopw he is still around qhen we plan the next car purchase!!
Thank you for y'all y on do at Fans.
Holly Smith Rejouis
I dealt with Sam and he was very professional and efficient. I described in detail what I wanted in my new Chrysler and he searched on his computer and found an exact match. My car was located at a Maine dealership and he sent a driver to retrieve it. This is my third experience in buying a car from Sam Kaleta and they have all been very positive.
"Break Issues, and poor service."
I brought my car home on November 1st 2017, maybe October 31st 2017. I bought a CERTIFIED Pre Owned 2015 Jeep Cherokee. Buying the car was hassle free. My sales guy Sam wasn’t as convenient and wasn’t able to answer questions so I was directed in another direction. One week later I went to the dealership to pick up my spare key and have the breaks looked at as they were squeaking and grinding. This was on November 8th. They took a while to look at them and I left the dealership with a friend because I simply didn’t want to wait. No contact for 2 hours. I then gave them a call and they said "Oh it hasn’t gone into the shop yet, it should be going in next, but it might not even be done today." This was told to me by service advisor John Eden. By the way, he is a real pleasure to talk to on the phone, no personality and he seems like and old grump. All I was simply doing was having rain deflectors put on and the breaks looked at. Also I had moisture in my headlight and my back license plate bulb was burnt out. I told them this is an issue as I'm a full time college student and work full time and I need my car to get to and from school/work. They said they will pull it into the shop. I went to the dealership for close and it was still not done but they finished it within 30 minutes of me waiting. I pull out of my parking space and the message comes up on my screen stating license plate light out. This was never fixed but on my service order it said it was. I reversed back into my spot, because I wasn’t even fully out of my spot yet and went in and said my lights still out, I left the car running so they could see forehand. They then fixed it and I drove home. The breaks felt fine but as soon as I got home it started squeaking again. I called up the next day and made another appointment for the following week as I only have one day off every week. Same thing, but this time they gave me a courtesy rental. Now remember I drive a Jeep Cherokee, an SUV on the smaller/midsize range of the spectrum. They had me reserved with enterprise for a Hyundai Accent. WHICH IS TINY. I paid 5 dollars more and got a impala. The next day I went to the dealership, picked up car it was raining. When I got to my work parking lot the breaks were squeaking again. Then the following Friday I had my mom take the car in for breaks, once again. She waited for about 2-3 hours, told it was all set. She didn’t even pull out of the spot and the breaks were squeaking again. Then she went back in and said, this car has been here 3 times for the same issue. Isn't it a lemon. Shouldn’t you be buying it back now. With that said they asked for one more chance and we gave it to them. I filed a complaint with Chrysler FCA and had my dealership changed to Colonial Jeep Dodge Chrysler of Hudson as they had many great reviews. The lack of professionalism and sheer ignorance of this dealership was unbelievable. I even talked to Bob the service manager who was always tied up, busy, and when I talked to him was grumpy and not willing to help as much as a dealer shout. Greif, they don’t even offer a shuttle service. I've told numerous friends and family members about today's experience already and will never return to Dans Jeep. Truly shocking.